The Black Tux

Sent the wrong sizes several times - the only redeeming part of dealing with the company was they were quick to fix their mistakes - all of the groomsmen had trouble with their orders.

My man of honor opted to get his tux from Black Tux, and he said it went very well. The first pieces he ordered did not fit properly but they were replaced with overnight shipping and he looked sharp! We told the guys to just wear a black suit and he was the only one that opted for a 3 piece set.

If I could give negative stars to this Black Tux location I would. Was an absolutely HORRIBLE experience. Finding the tux for the groom should be exciting and fun and it was the complete opposite. We literally could not wait to get out of there! For starters our appt didn’t even start for 40 minutes late. We sat there wondering what the heck is even going on. The employees were cursing, clearly did not want to be there, and were totally unknowledgeable about suits/tuxes. It was very chaotic and crowded, the suits that were there to try on were not nice, thrown every where, and the sizes given by the employee clearly did not fit my fiancé. The staff were so miserable that we felt uneasy and like a bother to even keep trying to find his right size. We thought using the black tux would be so easy and nice since all the groomsmen are from different places, but because of the lack of organization, unpleasant and unknowledgeable staff, we will NOT be using the Black Tux. Other customers there felt the same as us. Don’t waste your time like we did going to this location!!!

I am giving exactly 1 negative review to all of our wedding vendors, and it is to the Black Tux. They were the absolute worst decision of our entire wedding process. If you are considering Black Tux, I encourage you to read this entire review. I am definitely not the only bride that had this experience, and they have *conveniently* deleted all of their social media posts from April - September, because they were full of negative reviews like mine. Please make an informed decision on this fraudulent company! We chose them because of good customer reviews in the past, accommodating options and pricing, and a good try on process. Please, do not be swooned by all of this like we were. They clearly know how to bait a customer, receive your payment, and then have no regard for providing their services that they promised. We placed orders well in advance, followed all instructions, and were promised the ordered garments 2 weeks before the wedding. They did not have appropriate attire for much of our bridal party; including the groom. Not having it is one thing.. But there were no updates, no communication, NOTHING. The website literally never changed - it said ‘guaranteed delivery’ on a date that was days in the past. The communication with customer service was near impossible. They literally removed their phone number, did not have any live chat options, and emails were only answered weeks later. After much effort, I found a phone number, and waited on hold for a total of 9 hours, to be told that 4 of the 10 suits were out of stock and the sizing requested would not be available. To be clear, I was told this the week of my wedding. They also have stipulations of what alterations can be performed, even if the suit they send is multiple sizes too big since it is ‘all they have.’ I truly believe that those 4 suits would have never been addressed or sent if I didn’t put in all the effort of calling. I, and each of the affected bridal party members, sent multiple emails (which was the only publicly listed mode of communication) and they all went unanswered until too late. I could go on and on, but I hope you have gotten the point that this was our biggest regret and our biggest stressor of wedding planning. Please, for your own sanity, DO NOT USE THIS COMPANY.