I had to cancel my wedding 3x due to Covid, at this point it is postponed indefinitely. Received nothing but macro responses. They allowed me to push the wedding date back but we were required to postpone it further. I requested a refund until ...
a new date was locked in, I was sent their cancellation policy 3x with no real response. Terrible support and Covid response. All my other vendors were willing to work with us given the circumstances.
Reviewed On 11/29/2020 by Brandon J
Don’t waste your time they don’t have the tuxedos in inventory they distoryed my wedding
Reviewed On 11/29/2020 by BRIAN J
Terrible company I ordered 6 tux rentals for my wedding they never send them! They send an apology letter the night before the wedding!! Don’t waste your time!
Reviewed On 10/13/2020 by Michael M
DO NOT USE BLACK TUX!!! My daughter's wedding is this coming Saturday, October 17th!!! I completed my sizing and submitted my sizes ***AUGUST 29th*** and even at that EARLY of a date Black Tux said my suit rental would arrive *** OCTOBER 3rd ...
*** and *** NOT TO WORRY *** if there were *** ANY *** sizing issues they promised to replace ill-fitting parts in time for the WEDDING!!!! My rental did *** NOT *** arrive October 3rd but October 6th (evening) and I requested a smaller jacket *** OCTOBER 8th ***. Black Tux did not acknowledge my replacement request *** UNTIL 3 DAYS LATER *** on Sunday, October 11th at 6:40 PM they emailed me a series of follow-up questions about why I didn't think the jacket fit ---- ARE YOU F'ING KIDDING ME!!!! So NOW they CLAIM my replacement jacket will ARRIVE Wednesday *** OCTOBER 14th *** just **** 3 **** days before the wedding!!!!!!!!!!!! The wedding is out of town so NO TIME TO TAKE RENTAL TO CLEANERS FOR PROPER CLEANING AND PRESSING!!!!! WHAT A HUGE MISTAKE USING THIS VENDOR FOR RENTALS!!!! DO NOT MAKE MY MISTAKE!!!!!! DO NOT USE THESE BAFOONS!!!! YOU WILL BE SORRY!!!
Reviewed On 10/12/2020 by Matt D
This company sucks donkey balls. It is impossible to speak to anyone and they don’t reply to emails. They either have no inventory or they intentionally send you the wrong item hoping you’ll go along with it because you have no time to do anyth...
ing else. Now the truly horrible part, one of my groomsmen is being forced to wear pants to the wedding that he may have to be greased up to get into. The area that is the problem spot is the crotch. Now I have to be worried that women are going to faint at the reception because they can see the outline of his junk. I’m not talking about a big fat guy here, I’m talking about a Brooks Brothers wearing man rocket. Not to mention all the extra money I am going to have to spend to photoshop his balls out of all the pictures. Thanks a lot Black Tux.
Reviewed On 10/09/2020 by Kelly H
Do not order from this company....
You will not get all your items, they will say they are out of inventory, it will come late, and they wont hem the items if they were suppose too.
My sons wedding is in 1 week and I cannot get anyone to conta...
ct me back, there is no longer phone customer service. His suit arms are too long and they sent a long instead of regular because of inventory issues WTF? No belt because it's out of inventory. They told my son to go get the suit hemmed???? 1 week before a wedding? Are you kidding me? Who is going to do it that quickly? Not to mention on my dime after paying over $200 for a rental. I planned ahead and ordered suits early, they assured me the suit would be held, and now I'm left scrambling to find a suit for the groom last minute.
Reviewed On 10/05/2020 by Mario M
You sent me a terrible quality tux jacket that had a worn down lapel that looked awful. The sleeves were also too short and the pants were 3 inches too long. Then you sent replacements and the pants were perfect but the new jacket that was said...
to be a 44R because you didn’t even have a 44S which I needed was really a 46Long. It was so huge and unwearable.
After that I tried to call many times and emailed and never got a response.
Thank you for destroying my wedding!!!! I will never recommend you all and I will post how much you all do not care about the groom or his wedding party which you also messed up 3/6 of their orders and had no “invintory”. I’m talking sending pants that are 4 sizes too big and are in wearable. What is wrong with your company. It’s going down in flames. No customer service. No one responds to phone calls or emails. Terrible. Just terrible. You should be ashamed of yourself. You have one job to do and you promise to make people look good and you can’t fulfill that promise. Never ever will I use you or recommend you again.
You could have make this right by communicating with us, telling us in advance that you cannot fulfill our order and we would have gone somewhere that will deliver.
Reviewed On 10/01/2020 by Julie W
Like everyone is saying STAY AWAY I thought since they are a subsidiary of Nordstrom it’d be great but they are damaging the Nordstrom name. They send your final suit two weeks before the wedding and when you try to order a replacement size GOO...
D LUCK!!!! I’ve been told I’ll receive it tomorrow that was 3 days ago with no shipping confirmation! I called online support and even a local Nordstrom and spoke with a rep who has stated that it shipped by conveniently was not able to provide tracking information so let’s see if I even receive it. We may have to use Men’s Warehouse and order another suit just to be sure we will have one that fits.
Reviewed On 9/29/2020 by Seth S
My experience with The Black Tux was by far the worst customer experience I have ever had. Only 1 of my 6 groomsmen orders didn't have issues of some kind. For 3 of us they didn't have the size we ordered in stock so we had to wear Ill-fittin...
g tux's that's either just didn't fit correctly or one couldn't even button the neck of his shirt bc it was either one size to small or 3 sizes too big. We also got our wrong sizes only a few days prior to the wedding. So leading up to the wedding week I didn't know if we could even wear our tux's. Not only did they not have the correct sizes that they had a full year in advance, but the customer service was also terrible. I had to argue and yell with them to get anything done and all they kept saying was that the solutions I offered where against policy. Well guess what it should be against policy to not meet your terms of service. They also where not at all proactive in fixing the problem. The only reason I found out we where gonna have an issue is that I called the 2 weeks before my wedding to see why I or my other groomsmen hadn't received a shipping email. That is when I was told I may or may not receive a tux in time. To make it worse the supervisor I was dealing with felt it was completely ok to lie to me through out the process. For example your groomsmen's wrong size tux will get overnighted tomorrow (Friday). Groomsmen didn't get it by Monday. So I called and it wasn't even packaged to be shipped. On top of all these problems the tux quality isn't great and the shoes look like absolute trash. When I went to the store to get fitted the shoes where in terrible shape. I asked then to make sure that the shoes they send where in better shape and was told yes. Guess what that was also a lie. I was in the hospital the week before my wedding for 3 days and this was still the most stressful. Run away from the black tux as fast as you can.
Reviewed On 9/16/2020 by Matt W
The worst experience we had with our Covid wedding. Beware.
Reviewed On 8/18/2020 by Sarah J
ABSOLUTELY DO NOT USE THE BLACK TUX. 11 days before my wedding we received an email that they did not have our color ties in stock. They gave me options for other colors, but none of them went with the theme of the wedding. It took me 3 hours w...
hile on vacation to get a hold of someone to get a refund. 8 days before my wedding groomsman started receiving emails that they didn't have their correct sizes in stock. We were supposed to have the suits to all the men 2 weeks before the wedding so why did they just figure out they didn't have the correct sizes 8 days beforehand? They didn't have anything for my dad and he had to go out and buy a suit and have it rush tailored 4 days before the wedding. The Black Tux was IMPOSSIBLE to get a hold of and were extremely hard to deal with. They blamed everything on COVID, but why was I just getting communication that there were issued 8 days before the wedding. They should have communicated that they were having stocking issued from the beginning. We were 4 months into COVID at this point and i'm pretty sure they knew they didn't have the correct tie colors or suit sizes far before 8 days before the wedding (especially since the guarantee you that you will have the suits 2 weeks beforehand). In the end my father had to buy a suit from a different store and 3 of our groomsmen wore suits that were way to big/small for them. They didn't offer any sort of financial reimbursement. They are HORRIBLE, do not use them. AWFUL customer service and communication.
Reviewed On 8/18/2020 by Kimberly S
Our wedding was in December 2019. At first we were impressed with The Black Tux and the way they did in store measurements and each groomsmen the ability to try a suit on in the store. It wasn't until the suits arrived that the issues started. ...
The groom and 5 out of 6 groomsmen were fitted in the store, most chose to be fitted in the store to reduce risk of the suit not fitting correctly. The 6th groomsmen was coming in from out of country and was the only one that could not be fitted in the store. 4 out of 7 received items that were incorrect sizes, either too big or too small. These size mistakes were not small. For example, one groomsmen (that was fitted in the store) received a shirt with sleeves hanging at least 4 inches past his finger tips. Thankfully he was able to get a replacement in time. My fiance's suit was nothing like the one he tried on in the store. He ended up buying a suit days before our wedding.
Reviewed On 8/14/2020 by Katlyn B
Black Tux saved our wedding day! With the COVID mess our original plans were changed and they came through with tuxes for all of our family members that needed one. They were able to send one to my brother in rural Wisconsin and manage to ship ...
him various sizes immediately when the original one wasn’t the perfect fit. Between their prices, customer support, and large selection, I would recommend them 100%!
Reviewed On 8/12/2020 by Mackenzie W
The black tux offered terrible customer service for my event and I wish I would have gone with another company. My now-husband, the groom, received his suit last out of all the groomsman and ushers with no contact from the black tux notifying h...
im of a shipping delay or that he would be receiving different shoes and belt than he picked out. He didn't receive all of the pieces of his suit until less than a week before the wedding, with again no notification, he had to initiate the contact. This was also an issue with 90% of the groomsmen and ushers. The lack of notification that there was going to be a shipping delay on top of the high price of the rental was unacceptable, we could have almost purchased a suit for the price of the rental. I will never recommend The Black Tux to anyone in the future because of the total lack of service. This was a very frustrating experience. DO NOT USE THE BLACK TUX.
Reviewed On 8/01/2020 by Craif L
This company is terrible. First off there are only small, mediums, or large sizes. If they do not fit, you are screwed. They fit you for a suit and if it doesnt fit, they have no solution and will just send two weeks before.
I then call to bu...
y the tux, they dont have any in stock, charge you 60 dollars every week its rented before the wedding. And if you decide to get it tailored you have to buy it for 400 dollars.
Why cant i just buy the tux in the first place? Why is out of stock? What if the person who has the tux before me decides to keep it? The wedding is a month away, how can you have none in stock?
It seems to me they are going out of business but trying to keep up appearances.
Literally if you are relying on having a suit that fits for your loved one’s wedding, this has to be the most unreliable company that exists.
Reviewed On 7/27/2020 by katherine W
This company is an absolute joke. I’m not sure what has happened lately but it’s clear based on reviews in the last 6 months, something is VERY wrong.
My father (of the bride) will not have a suit simply because black tux didn’t have “the stock...
for his white shirt”. They didn’t bother to tell anyone until it was past the delivery date and we reached out to them. My dad is an average size guy- XL so the fact they didn’t have a white shirt for his order is laughable.
He grooms men’s suits came in and they look like they are going to the NBA draft back in 2001. A few of the guys commented on how the suits from men’s wear house were nicer and fit better.
Wishing we would have tried MW now.
Reviewed On 5/15/2020 by Alex V
Awful. Brother in law had to cancel their wedding due to COVID-19 and are not rescheduling. Asked for a refund and BlackTux would not refund saying we were not offering refunds 45 days within the event. The wedding was mid-April and the lock...
down was announced in less than that, so not sure how we had any control over that. They offered a credit toward a future rental.......wow thanks for offering to let me use my own money again. I understand businesses are struggling now but so are the customers. These are rentals so they did not purchase anything. Just a terrible experience and poor customer service. I would give zero starts.
Reviewed On 2/01/2020 by Emmanuel B
If you want to get scammed, go with The Black Tux. They are an absolute nightmare to work with. I requested a replacement and somehow it got shipped to New Jersey, meanwhile, I live in Arizona. I contacted them and they shipped out another repl...
acement. After the wedding, I returned both the original and the replacement I received. However, they charged me for the first replacement over $600, even though I never received it. How am I supposed to return something I don't have? What a crooked business. DO NOT USE THE BLACK TUX!
Reviewed On 1/08/2020 by Lindsey B
My Fiancé and I decided to use the Black Tux after several friends successfully used them for weddings. A week and a half before our wedding however the tuxes started to come in, and I found out that there were 4 variations of the Notched Lape...
l Tux being sent to my groomsmen. I called customer service and was told by multiple representatives that they only carried one style of it and what I was describing didn't exist and it wasn't acknowledged that I was telling the truth until I provided photo evidence- even then the reps said they didn't carry both styles. I was finally able to speak to a manager who told me that they had replaced that style tux but hadn't pulled the old version ( which makes no sense!!) so we people were getting mixes of the old and new jackets. I was then informed that they had no way of tracking which version of jackets/pants people were sent because to them " it's the same tux" even though they look different in appearance and it was up to me to find out what groomsmen had ( which is impossible with 12 people and the fact was the week before Christmas). I was even asked at one point if it mattered if they matched.Customer service however did try to work with me to send replacements and "get it sorted out". Yet less than 4 days before my wedding the replacements I received were still wrong and when I reached out again they informed me they ran out of matching tuxes and there was nothing I could do. In the end, the tuxes did not match, and I spent the weeks before my wedding on the phone remaining Black Tux for 10+ hours to still not have our groomsmen match. Truly awful experience, if you want your groomsmen to match don't bother with the Black Tux.
Reviewed On 12/23/2019 by Brianna S
I was skeptical of online ordering at first because I am a very traditional person when it comes to shopping in store, but I would definitely recommend The Black Tux for suit/tux rentals!! It was much more affordable than traditional brick and ...
mortar rentals, there was a larger selection, and it was more customizable to rent the exact pieces you wanted. When the groomsman needed to order different sizes for a better fit, the additional items came in a timely manner and everyone had the correct sizes with time to spare!
Reviewed On 11/04/2019 by Giovanni P
Couldn’t ask for a better mail order service
My Tux came in two weeks prior to date if event,I had a minor issue with the shirt I received replacement the next day
My tux fit like a glove and I felt and looked great in it received many complime...
Will definitely use the black tux again
Reviewed On 8/09/2019 by Jorge S
The blacktux was a great experience. To be honest I was a little hesitate to do the whole online and mail it in a box to your house thing. But a friend used them for his wedding so I gave it a try. It was the best decision I made! The tuxedo I ...
got was amazing! I felt like a millionaire. The fit was perfect! I went in to get fitted and got my stuff right away. They are super attentive online and in person. I will be using them for future events where I need a tux. So grateful that I found the black tux.
Reviewed On 10/11/2018 by Jenny W
The Black Tux was the perfect service for our wedding. I loved the quality of the outfits and shoes and that we could track where all of the groomsmen were in the ordering process! It was easy to get help if fit was not 100% and we were able to...
stop by the shop a few times to see how things looked together. The service at the store is impeccable and they absolutely know styling and fit! The midnight blue tux with the black tuxes all looked amazing together! Thank you for making the guys look so great!
Reviewed On 7/13/2018 by Sarah K
I used The Black Tux to rent a grey suit for my June 2018 wedding and I can't recommend them highly enough. Since I had never rented a tux from an online vendor I was originally very nervous to use them but I'm so glad I did. The suit itself wa...
s very high quality and stylish (my groomsmen received a lot of compliments on how it looked). Customer service was always helpful, friendly, and quick to respond. The Black Tux exceeded all of my expectations; if I ever need to rent a suit I'll definitely be using them again!
Reviewed On 6/03/2018 by Jess W
We used for our wedding and they were great! We had a lot of different sizes / body types, and the suits looked great on everyone. The ability to order a sample suit to try on and make any tweaks to sizing before actually placing your order was...
They also have amazing customer service to answer any questions we had. We also messed up shipping the suit back (return labels - complicated the morning after the wedding haha) and they were super understanding and didn't charge us for the mistake. I absolutely recommend them!
Reviewed On 4/24/2018 by Erika G
The tux fit really well...after several tries. My husband ordered a size online, then went to their location in NYC to get fitted. (Note, there was a long wait to get an appt date/time so we went to the location about 2.5 weeks before our wed...
ding). They recommended a different size, and the person working there said she would order the new sizes to get shipped to us at no cost. She did...but ended up just reodering what he had originally ordered. Now he had 2 wrong-sized tuxes! He contacted customer service and they quickly sent out a (now third) tux in the correct size, and this one fit correctly. So, the customer service was good in that they got the pieces to us quickly, but we ended up with three tuxes before getting the correct one (fortunately they only charged us for one!) That being said, the final tux fit great and looked like it had been custom-made. My advice, make an appointment to get fitted in person, and schedule in advance as the appt times are limited! Of note, my father-in-law and his brother used The Black Tux, and they got the correct sizes on the first try!
Reviewed On 2/22/2018 by Lynn M
I didn’t have a good experience with this company. The sizes were very limited and had to order separate pieces from a local tuxedo store. I was told to return the pieces that didn’t fix prior to the occasion and I would be credited. Make sure ...
you write down who you spoke to and when and what was said. Now I’m told that no one ever told me that and I will only get credit for 1 piece. I think for the price it wasn’t worth renting here.
Reviewed On 10/02/2017 by Brittany N
The Black Tux is incredible! Use them! They have a great mix of suits and tuxedos, ties, shoes, shirts - whatever you'd need! We were able to go in to the Santa Monica show room and try on the looks we liked and narrowed down our father and ...
groomsmen looks while we were there too, but weren't pressured to make a decision that day. We placed our order online and everything was very user friendly! They send you the look to try on to make sure the sizing is right and then you just ship it back. They then ship out the final suit two weeks before the wedding - to allow for time for any last minute adjustments. The week of the wedding, my husband wanted a different size in the pants and they shipped it out immediately and let us return both the new and old pair after the wedding. Great quality! Handsome looks! Fair pricing! Go with The Black Tux!
Reviewed On 6/23/2016 by Ashley M
I recommend The Black Tux to anyone looking for wedding tuxes. I was thrilled with how the tuxes fit my wedding party, and the quality was impeccable. We did have one fit issue that was quickly and efficiently resolved. Easy, gorgeous, and wort...
h every (crazy reasonable) penny!!!
Reviewed On 6/22/2016 by Julia M
Highly, highly recommend this company! Excellent customer service with very quick responses. I was able to get tuxedos for myself and 9 groomsmen. Tuxedos arrived early and they were able to accommodate any size changes very quickly. Tuxedos we...
re nicely pressed (even with the shipping) and the guys looked so sharp. Excellent fit and the style was modern and slim. Highly recommend over the generic tuxedo rental shops such as Men's Warehouse and Jos A Banks.
Reviewed On 6/21/2016 by Kristal B
Excellent customer service. Great quality. Very handy when one of the tuxes didn't fit my groomsmen, we just called up and they overnighted one to us that was perfect.
Reviewed On 6/17/2016 by Knottie1466206641
It was easy to order. Came right to our door. Even though there was a small mistake, it was fixed quickly. And very convenient to return.
Reviewed On 6/17/2016 by Knottie1466196817
The price was reasonable, the look and fit was excellent and the ease of ordering and returning was noteworthy!
Reviewed On 6/17/2016 by Lindsay P
Loved the Black Tux! The suits themselves are high quality and reasonably priced, and the customer service experience was great. We had some last-minute hiccups with delivery (due to a user error issue with one of the groomsmen) but every perso...
n who answered the phone--we called A LOT--was incredibly helpful, accountable, and consistent. I was initially concerned about handling the process online, but given the quality of the suits (especially relative to the price point), combined with super responsive customer service, I wouldn't hesitate to recommend the Black Tux.
Reviewed On 6/17/2016 by Jennifer R
Although there were a few problems with my order, The Black Tux did everything in their power to make it right. In the end, any and all issues were resolved, my tux fit perfectly, and it looked great. I recommended The Black Tux to every gentle...
man in my wedding and I will definitely be using the service again in the future.
Reviewed On 6/10/2016 by Knottie1465582684
Used them for my brother's wedding, awesome. Used them for my wedding 7 months later, perfect. I love Black Tux. They'll do everything they can to provide exceptional service. Highly recommend them!
Reviewed On 6/10/2016 by Knottie1465566287
Love these guys. I ordered within 10 days of my event. Website was simple to use. Put in my measurements and their customer service guys came back to me really quickly saying they had reviewed my info and recommended a different size. Great q...
uality very responsive personal service, quick delivery, perfect fit.
Reviewed On 6/10/2016 by Knottie1465565530
The tuxedos were great. Perfect fit, high quality, and looked amazing. The price was comparable to competitors. The design and experience of the website was on-point. Customer service was spectacular. This was the easiest and most pleasant tuxe...
do renting process that I have ever been involved in. It was just so easy, from start to finish.
Reviewed On 6/09/2016 by Knottie1465524601
The suit I ordered fit me perfectly after I so easily put in my measurements. They made sure I got my suit a week before my event even though I ordered it late, and their customer service was incredible. The boxing and packaging was absolutely ...
5 star material on any scale and I will definitely rent from them again in the near future without doubting their variety of suits will suit my need.
Reviewed On 6/09/2016 by Knottie1465524494
Loved it. Easy to use, everything arrived early and the return was simple.
Reviewed On 6/09/2016 by Tammy M
Whoo Hoo... Finally a 5 star rental.
Great quality. Fit was perfect. Popular style. Super cool order, delivery, and return system. Will return and rent again. Also told tons of people about this site and products.
Reviewed On 6/09/2016 by Knottie1465514207
I'm a trans guy who is very short and chubby so rentals always look horrible on me. I saw the The Black Tux online and figured I give it a shot because in store rentals are always bad for me anyway. I couldn't have been happier with choosing th...
e black tux, as soon as my tux came in because the length was perfect and the shoulders fit great. It was the first time I had a tux that looked right for me and not like I was a little kid in my dads clothes.
Reviewed On 6/09/2016 by Katie M
The staff at The Black Tux were amazing! We ended up having to switch a groomsman & they were able to add our new guy & get him set up online that same day. Very impressed with their customer service - most emails were returned same day. The su...
its were good quality & everyone was handsome & happy!
Reviewed On 6/09/2016 by Erich H
Superb customer service, and the rentals, well the proofs in the pudding, look at my groomsmen in these photos. http://www.rondillonphotography.com/photographer-houston-wedding-engagement-bridal/ These suits look better than any other wedding I...
'v been in and I am a seasoned groomsmen, however, this time I was able to select my look and that's what I loved about the BLK TUX experience. While I own my personal tux, I wanted my groomsmen to share that personalized/tailored look, the BLK TUX exceeded those expectations! Thank you for making my wedding day top notch!
Reviewed On 6/09/2016 by Knottie1465512090
Everything was easy! The tux looked great...amazing. I had my doubts about a service like this because I had never used an online tux rental "place". Thank you all so much. I wish I could send pics. I wanted to keep my tux. It fit perfectly! Th...
ia is usually so hard to do with my bold, military frame...my legs are tree trunks! It even came qith paid return packaging...and tape! I know that attention to details is the key and they did just that. Great job and thanks again Black Tux.
Reviewed On 6/06/2016 by Knottie1465223259
Customer service was awesome; the tux fit excellent; and it was extremely easy to order & return!
Reviewed On 6/05/2016 by Knottie1465150014
Phenomenal customer service. Sent 3 shipments, even overnight shipped the last package directly to my hotel, at no additional charge to make perfectly sure that I had the correct size for the whole tux ensemble in time for the wedding event. Fo...
rgot borrowed cufflinks and sent them back by mistake. The customer service person without hesitation was committed to return ship the items after receipt of the return shipment. Excellent customer service at the post-sale, post-event stage makes this company even more remarkable.
Reviewed On 6/03/2016 by Christopher Z
My "The Black Tux" experience was out of this world. Not only was the website easy to navigate, but when I called customer service, they were extremely friendly and helpful. I had my jacket sleeve length tailored the week of my wedding and Blac...
k Tux offered to reimburse me. On the Wednesday before my Friday wedding, one of my groomsman realized that he ordered completely the wrong sizes...we called customer service and they sent a completely new suit overnight. Everything fit great and the entire grooms party looked amazing. The process for creating an event and making it happen is so simple and alleviates a lot of the stress of worrying about your whole party. I will use The Black Tux again if I need to wear a suit and don't feel like buying.
Reviewed On 6/03/2016 by a member
Midnight Blue tuxedo + Midnight Blue waistcoat (vest). Paired it with my own pique-front tuxedo shirt and self-tie silk bow tie.
Beautiful tux and great customer service. My first pair of pants was too big large, the rush-delivered second pai...
r were perfect...
I looked sharp, got plenty of compliments, and it was a seamless experience start to finish. Thanks again, Black Tux!
Reviewed On 6/01/2016 by Knottie1464832454
"This was the easiest , no hassle part of Prom! The tux looked and fit great with the help of your fit specialists! So easy and very cool.
Loved it "
Reviewed On 5/28/2016 by Knottie1464467764
It was delivered on time and fit great. Also, the suit was incredibly durable! I was tearing up the dance floor with zero mobility issues or accidental rips. Great quality, price, and service!
Reviewed On 5/25/2016 by Jason B
Amazing service, great fit, on-time delivery. Everything worked perfectly!
Reviewed On 5/24/2016 by Knottie1464105386
It was a super smooth process! The tux fit perfectly (which is rare) and I was so happy!
The best way to rent a tux - the site and delivery experience was exceptional.
Reviewed On 5/23/2016 by Hai N
My friend used this service for his groomsmen tuxedos on 4/30/16. I've been in several weddings and have had to go through the agony of tux fittings at unnamed mall tuxedo rental shops, where they always somehow manage to screw up your order, ...
measure you improperly, or give you the wrong size. The Black Tux was not only super easy to use, and dare I say, "idiot proof," but the customer service was great and the return procedure was very convenient. The quality of the shirts, tuxes and shoes were also very good and fairly priced. I didn't feel like my shirt was going to light on fire, since it was a thick, high-quality cotton shirt versus the flammable, polyester shirts that other rental shops give you. Also, when the customer service rep noticed an anomaly in my pant and jacket measurements (I have a wide waste and narrow shoulders...), he called me to offer a sizing suggestion and to confirm my sizes were indeed correct. Overall, the tux looked great on my buddy's big day, and I was extremely satisfied with my experience. I plan on using The Black Tux for my own wedding later this year.
Reviewed On 5/22/2016 by Jim C
There is no aspect of this experience where my expectations weren't totally exceeded, thank you for making a once in a lifetime experience perfect.. Jim Chernesky
We hope to be able to work with you again in the future!
Reviewed On 5/20/2016 by Knottie1463798423
The process was soooo easy! I ordered a free measuring tape from them, checked all my measurements, and filled out the information on my account. That was it. No BS going to a retail location 4 times to fit, try on, try on again, pick up, ret...
urn, etc. This was just one easy transaction. I did request that a jacket and pants be sent to me before hand, since I was the groom in the wedding, but they fit perfectly. I was very confident with my suit for myself and the other 5 suits for the boys. They all fit great, and we honestly got so many compliments. I will definitely encourage my other bachelors to use this service for their weddings, and I will def rent tuxes from The Blktux the in the future. Can't recommend this business enough. Great experience!
Reviewed On 5/20/2016 by Knottie1463793561
The clothes fit perfectly and the tux's Marina Wool made it a comfortable feel and i felt very good in what I was wearing. I would say I was one of the best dressed at my prom and I will definitely be using The Black Tux again in the near futur...
e. Prices are very affordable as well.
Reviewed On 5/20/2016 by Knottie1463778352
Fantastic experience, from the fit to quality of the clothes, it was the best. One guest even complimented on the cut and quality of the suit.
Reviewed On 5/20/2016 by Knottie1463777608
Top quality cloth and cut. Frictionless process from order to return. Well done.
Reviewed On 5/20/2016 by Bryan Monzon M
I've used The Black Tux twice now. First was a groom and the process getting my groomsmen fitted and taken care of was smooth sailing. I didn't have to worry about a thing.
The second time was a groomsmen myself. My suit arrived a week early ...
as expected. I immediately tried it on and the jacket was too big. I called customer support and after answering a few questions about why the jacket didn't fit a new one was on the way. Still, the new jacket didn't fit, it just needed to be let out by a tailor in the sleeves. No big deal. The best part is The Black Tux reimburses up to $15 on the tailoring so it wasn't a big deal.
Overall, the website and process is smooth and fairly painless if you follow the instructions to try on your stuff immediately and stay in communication with customer support.
Reviewed On 5/20/2016 by Knottie1463773180
1. Excellent customer service and support 2. Great product quality 3. Easy to do business 4. Reasonable pricing.
Reviewed On 5/03/2016 by Knottie1461516202
Amazing customer service, along with great quality tuxedos!
Reviewed On 5/02/2016 by Rachel P
We really enjoyed using The Black Tux for our groomsmen. We chose The Rat Pack outfit for our groomsmen and The Newman for the groom (basically the difference of a bowtie for the groom and long ties for the groomsmen). Everyone looked great, ...
the tuxes fit great, and the customer service was excellent. We had to get one pair of pants hemmed prior to the wedding and exchange a pair of shoes, but everything was easy and seamless. A great choice for modern grooms - I felt that the quality of the tuxes was exceptional and looked/felt more current than some other popular rental places. I would definitely use them again for another event!
Reviewed On 5/02/2016 by Christie O
The suits are gorgeous. The ordering and returning are super easy and the modern styles will totally elevate weddings in the 21 century. Kudos!
Reviewed On 5/01/2016 by Karen A
The fit and sizing was perfect. Great service getting new coat and shirt out in less than 12 hours for one of groomsman. Overall great experience.
Reviewed On 4/29/2016 by Cori C
Ordered my 4 groomsmen their suits from the black tux and couldn't be happier. They were easy to order for the guys, came on time looked great and they were all very impressed with the fit and quality.
Reviewed On 4/12/2016 by Mary Beth B
The look was perfect and the customer service was top-notch. Several of my groomsmen received jackets or pants that were a little too tight. They called The Black Tux and received new garments on Wednesday. Several of my groomsmen commented...
about how friendly the staff was. They were all amazed at how simple the whole experience was. The tuxes themselves were modern, clean, and not boxy at all.
Reviewed On 3/15/2016 by Taylor K
The Black Tux was such an easy option for my groom and his groomsmen to use! We live in Atlanta, with groomsmen spread across the country, and a wedding in South Carolina! Needless to say, having the tuxes shipped directly to the groomsmen was ...
PERFECT! Their customer service staff is incredibly helpful and very responsive. We had a few groomsmen with sizing issues and the team at The Black Tux was able to help reorder all of the pieces we needed and even ship them to an address in Charleston where we were staying for the week of the wedding. The tuxes were a great quality and looked as fantastic in pictures as they did in person. Overall awesome value, look, and service!
Reviewed On 2/29/2016 by Valerie H
Amazing experience using Black Tux!!! The service was flawless - we received an email from our "concierge" for the event the week before the wedding to make sure we were taken care of throughout the experience and we certainly were. From answe...
ring stupid questions from me (the groom) to addressing any miss-sized articles with my less than tech-savvy pops, they were absolutely on point.
Some of my groomsmen were unsure at first, but they were all big fans by the end of the experience. No less than 5 of my 8 groomsmen (most of whom are married and have dealt with other rental options) came up to me unprompted and told me how much better the quality of the gear was and how surprisingly easy the whole experience was.
I can't recommend them enough.
Reviewed On 2/28/2016 by Chong Y
Rented the groomsmen suits from black tux. Came in the right measurements and right on time for the wedding. Groomsmen felt comfortable in them and didn't look awkward in them. They practically looked great!
Reviewed On 2/19/2016 by Knottie1455925342
First, the tuxes looked awesome--Rat-Pack meets the new millennium--and your service, including any and all mailing shenanigans, was outstanding. The Black Tux took the pain out of a large part of our wedding planning, and made us all look like...
a million bucks. We'd use you again in a heartbeat. Thanks - Craig LaSota
Reviewed On 2/19/2016 by Knottie1455915670
Spectacular service and amazing tuxedo! Fit perfectly. Made my NYE Gala even more special. Definitely will use The Black Tux again. Thank you.
Reviewed On 2/18/2016 by Knottie1455829853
Black Tux is amazing. I am a big suit guy (have several custom suits) and I can tell you this is the next best thing. The service is great, they're fast, and very helpful. Great quality tux and their fitting experts know how to get you the righ...
Reviewed On 2/16/2016 by Lisa S
Black Tux is a five star experience! Ordered tux and needed a different size shirt and they shipped it and had it to me before my daughters wedding. They also sent a neck extender just in case. Sarah took great care of me! I would recommend...
this website to anyone. Very convenient!
Reviewed On 2/12/2016 by Knottie1455306750
I ordered a tux for my NYE wedding. Throughout the entire process I received amazing customer service. Everyone was professional and timely. The tux fit great and I had an excellent customer experience--would strongly recommend The Black Tux...
Reviewed On 2/10/2016 by Alison M
Everything about the service was great and the support team was amazing!
Reviewed On 2/07/2016 by Michael B
It was for a friend's wedding, all the groomsmen ordered online and we never had to go anywhere to get measured. Some of the guys needed everything from shoes to ties, some of us only needed the tux itself, so it was perfect that each person co...
uld order just what they needed. The tuxes looked amazing. I was concerned that they would never get the fit right without measuring me in person, it fit better than some of my suits that I have had tailored in PERSON!! The price was great too. I will definitely use them any time I need a tux.
Reviewed On 2/07/2016 by Knottie1454852341
Awesome fit, look, and customer service. At first I was a bit hesitant and was thinking that this tux was more than likely not going to fit right or look sloppy. But I couldn't have been more wrong!!! I received several compliments on the even...
t night…and if I can say so myself…..looked pretty darn good. Thanks Blk Tux!!!!
Reviewed On 2/06/2016 by Jenna P
just love the company, you guys continually kill it!
Reviewed On 2/06/2016 by Katie V
Everything was exceptional. Price, quality, service, packaging, timing, communication. No need to go to a traditional physical store anymore. The Black Tux's quality goes above and beyond.
Reviewed On 2/05/2016 by Knottie1454729670
A++ I cannot say enough how great this company is! They made my brothers wedding so easy for the groomsman! When something did not fit perfect they sent over another tux to make sure I looked my best! This is convenient and just all around awes...
ome! I cannot wait to rent my next tux!
Reviewed On 2/05/2016 by Knottie1454719710
I ordered a tux but got a text suggesting me to order a size smaller. I was hesitant at first. I am glad I went with the suggestion. It was a perfect fit.
Reviewed On 2/05/2016 by Lauren S
Great tux, great fit. Customer service is simply outstanding. Followed the simple measurement instructions on The Black Tux's website (they provide really intuitive videos). Tux came, as promised, one week before the wedding. The pants were a l...
ittle long, but they made it easy to take care of the problem. A quick visit to the FAQ portion of the site and I learned I could take the pants to be tailored at my local dry cleaner. Best of all, they reimbursed me for the cost out of pocket.
My best man's jacket was way too tight. The solution? The Black Tux customer service team overnighted him two additional jackets so he could pick the one that fit him the best. No hassle, no stress whatsoever.
When the wedding was over, I slapped the provided shipping label back on the box, dropped it at FedEx and boom, I was done. My credit card was refunded for the tailoring a couple of days later - again, just as they promised.
If you're looking for a good experience - and a tux that doesn't look like it came straight off the rack from Men's Warehouse - go with this company. They provide a much more modern look, and they might even be a little cheaper as well.
I'll be using Black Tux for all my tux needs in the future.
Reviewed On 2/05/2016 by Knottie1454711037
I reside in a very remote area and needed a TUX for a weeding in Chicago between Christmas and the New Year. The logistics was handled without a flaw as was the TUX itself I was pleased to be seen in it. I would highly recommend
Reviewed On 2/05/2016 by Emily H
It was so easy, the guys loved not having to go anywhere to be measured or pick up, and the fabric was very nice! Would definitely recommend if you're looking for sharp suits! :)
Reviewed On 2/05/2016 by Brenda C
The tuxes were great quality. The service was even better! One of the jackets was a little too big and a new one was sent the same day. The tuxes were received in plenty of time so no stress and the box and return labels made it convenient to r...
eturn. A very good experience. Thank you!
Reviewed On 2/05/2016 by Knottie1454705805
Everything from start to finish was perfect. Great quality, amazing customer service and just all around awesome experience!
Reviewed On 2/01/2016 by Jeneeta H
You guys have, in my opinion, changed the tux-rental game. There's no longer a reason to go to conventional rental places. Service, ease of ordering, fit, price, selection - everything is superior to the traditional method. Especially for coord...
inating events with multiple 'wearers,' such as wedding parties, there's no better-- scratch that-- there's no other way to go than The Black Tux. Period.
P.S. - I used the Black Tux for an event that was not my wedding. After using them, they ensured their spot as the suppliers of my wedding party's tuxes.
Reviewed On 1/31/2016 by Kate
The tuxedos looked great. The price was great. The customer service was phenomenal especially when I had questions/exchanges the week of the wedding! It's hard to make sure everything fits when ordering online, but the customer service was able...
to correct any issues for my fiance and his groomsmen without a hiccup. Awesome experience!
Reviewed On 1/31/2016 by Knottie1454260399
Fit was great. Customer service was through the roof. Quickly send any garments if fit is an issue.
Reviewed On 1/30/2016 by Knottie1454159005
When our son got married in St. Augustine FL this past December he Black Tux experience was so worth it - Easy ordering with excellent instructions for measuring to insure the correct sizes for our son, the fathers and the groomsmen.
Reviewed On 1/29/2016 by Knottie1454110771
Recently got married and choose to go the online route vs. the traditional suit shop. I have to tell you that my in-laws were VERY nervous about putting our tux's in the hands of a web based company. I was blown away by the ease, the quality, a...
nd the world class customer service (I worked with "Sarah D"). I WILL recommend them to everyone I know for any occasion. I am 5'11 and 175lbs and do like my suits a bit more on the slim side... with a little more taper in the pants it would have been perfect. Other than the taper in my pants, everyone's suits fit perfectly, arrived on time, and there were no issues. The suits appeared literally brand new, if you are thinking about using The Black Tux, stop thinking and pull the trigger. They will not disappoint!
Reviewed On 1/28/2016 by Ashley M
The tux fit beautifully and were a great bargen
Reviewed On 1/26/2016 by Knottie1453818348
The Black Tux is an easy recommendation. The suits looked great on myself and the groomsmen, the website was easy to navigate, and customer service was superb!
Reviewed On 1/13/2016 by Jason B
Great company, easy to follow ordering, great customer service, everything was on time and looked great.
One groomsman's suit did not fit exactly right, and The Black Tux sent him a new one immediately with no hassle and no stress.
e company and quality!
Reviewed On 1/11/2016 by Natasha G
I work in e-commerce as a UX Designer, and I really appreciate a service that delivers what it promises. The Black Tux was easy, convenient and had great styles to choose from. We struggled finding a suit that matched my husband's vision for th...
e big day. I loved this website because of the selection of style but also how easy it was to put in his measurements. The website was easy to share with his groomsmen and provided a great tracking system. Through the website, I was able to see which groomsmen signed in, provided measurements and ordered the suit. The customer service was fast and reliable. My husband received the wrong shirt in his order. After we contacted customer service, they were easy to work with and immediately sent my husband the shirt he needed. Returning the suit couldn't be easier. Everyone received a return shipping label and was able to find a FedEx location nearby!
Reviewed On 1/01/2016 by Knottie1451672454
Had an awesome experience with The Black Tux. The process was easy, seamless, and everyone looked good.
Reviewed On 12/30/2015 by Johanna L
Great customer service, easy process and amazing looking tuxes! Very budget friendly compared to other places, you will not go wrong with them!
Reviewed On 12/04/2015 by Krista B
I'll admit, I was pretty leery about ordering our suits online but The Black Tux soon washed my worries away! With most of our groomsmen living at a distance, it made sense to have an option that was budget friendly and convenient. Their custom...
er service was top notch and made what could have been a nerve wracking experience, quite enjoyable. We received swatches and then ordered a sample before the big day.
Quality above other mainstream suit/tux companies is what we sought and we received just that! I would use this company again - they were well worth every penny!
Reviewed On 12/01/2015 by Katie D
Black Tux is a life saver. After visits to multiple stores in town to rent suits, I was fairly certain I'd be disappointed with how the men looked at our wedding. We simply wanted charcoal grey suits but all the typical stores only have a few o...
ptions overall to choose from and we were going to have to settle for something we didn't want! I wasn't sure about the online rental at first, but now I wouldn't have it any other way! Black Tux sent the groom a sample and we were thrilled with the look and quality. All the rental suits arrived a week in advance and the one suit that didn't fit right was exchanged with a new proper fitting suit overnight! Everyone looked awesome and the quality was fantastic. Not to mention the value was great. Like I said, we wouldn't do it any other way if we could do it again! Top notch customer service goes a long way!