This rating is honestly based entirely on their customer service. I want to start off and say this was a very delicious cake and I hear their desserts were equally as delicious! ...When we first booked this vendor, we were greeted very warmly and got super excited about our desserts! When we booked, I was with my family who sort of persuaded us to go a different route with the cake. On the contract it says if we want to make changes, we can do so as long as it's two weeks before the date. The only caveat is that it has to be on the phone. That is probably the most bizarre part because they are only available at certain hours of the day and even then, you can hardly ever reach the actual girl you need to talk to! About 6 weeks before the wedding, I called them up (probably tried about three separate times and left messages before I could finally reach my contact). I asked if we might be able to change the look and make it plain and put real flowers on it. Well I got snapped at - she told me yeah they could do that, however because it's a holiday weekend, I would need to drop the flowers off myself, the day before my wedding and they would refrigerate the flowers and use them on the cake. Well not only did I know i wouldn't be able to drop flowers off the day before, but I also knew that refrigerating flowers overnight would make them wilt!! I just agreed to the original design as I knew that's what SHE wanted anyway and hung up. A couple weeks later I was feeling pretty upset about the whole thing and decided I just wanted a plain cake, nothing fancy. Well I got yelled at!! First I got yelled at because apparently they had already started the cake-making process 1 month before the wedding! I was also accused of trying to put my own flowers on the cake AFTER delivery on the day of; I was told that's 'breach of contract', (even though by then I've bought the cake and it's in my possession so I don't quite understand that), and continued to lecture me! I literally cried I was so upset by the way this was handled. My fiance was livid and we even discussed possibly pulling out all-together and finding someone else. I decided that I didn't want to pay the extra money and to stress about finding someone else so we just decided to go through with it. After the wedding, I found out that the Cake Boutique complained about "pushy brides" to my step-mother who had paid for the cake! The cake was very nice, don't get me wrong, but the customer service experience was so bad, we will never go back.