As I write this review, I am in my room after
my daughters wedding/reception at this
hotel. We booked it a year ago and as of
last week, we still did not know what our
total cost w...as going to be. It was very hard
to ever get a hold of the events planner,
and apparently Hilton does not need
money because my husband tried for
months to get a total cost and make
payments. Still never heard from anyone
and so ended up having to pay over
$20,000 in one payment the day before the
wedding. At the reception, the food tasted
nothing like what we had at our tasting.
Everything had very little flavor and was
similar to hospital food. Once everyone left
the reception to go outside to do the bride
and groom send off, our wedding planner
started taking down all the beautiful
flowers that my husband and I spent
$8000 on. We hated all of the huge,
beautiful centerpieces to go to waste so
we allowed guests to take home loose flowers that were laying on the tables. All
of the bridesmaids bouquets were put at
the back of the room with all of the other
items we were taking home. When returned about 10 minutes later my friend
said that all of the workers who were
breaking down the room, went over and
took several of the bouquets. She tried to
chase them down a hallway to ask them to
return them but they did not. All that was
left was the brides bouquet. I headed to
the front desk to inform them that several
workers at the hotel stole the bouquets,
and I happened upon a security guard
employed by the hotel. I let him know what
happened and asked him to please go find
them and ask them to return our flowers.
He came back and told me that we said
they could have them. I was stunned and
said that was not the case. He refused to
do anything else. I was so angry and ask
why he was not doing his job snd he
literally raised his voice to me and said
"I've been too busy dealing with your drunk guests"! Which is a lie. I was completely appalled and said that I was going to get my husband to talk to him and he proceeded to tell me that he would "clean my husband's breaks and anyone else that had a problem with him"! I was so in shock and stunned! I went back to the ballroom to get my daughters bouquet which was the only one that hadn't been taken, and in those few moments it was also stolen! So l headed back to the front desk to tell the 2
gentleman(I use that term loosely!)
working that they had gone back and stole
the only remaining bouquet and they just
looked at me and said nothing at all! My husband tried to get them to do something about it and one of them proceeded to laugh at him and my daughter who by now was in tears. Then the security guard comes up and tells my husband that he called the police because he felt threatened by me! FYI I'm 4'11" and 120 lbs! I was so upset that I just went back to my room while my husband waited for the police that were called because I was so threatening! Of course they didn't believe shit the security guard said, not to mention several of our guests were police officers and FBI personnel. I am absolutely at a loss for words at the horrible way that we were treated at this establishment that we had just spent over $25,000 at not including the mass amount of rooms that we and other guests paid for.
This night has been a total nightmare and
the memories of the best day of my
daughters life have been completely
tainted by the horrible treatment from staff towards our family and friends.