Short read: Things go wrong during a wedding, but the venue staff was unable and unwilling to work with us. Due to the pandemic, staffing was by far the biggest issue, so until the...y address these problems, I recommend avoiding them or bringing in your own.
Long read: After touring what seemed like an endless stream of venues, Circ & Root stood out because of the beauty, atmosphere, and layout of the place. During the planning process, we had fairly decent communication with the staff. However, this was largely in part to me keeping thorough notes about every phone call and meeting. When it came to the actual day of the wedding, things went a bit awry, but such is to be expected. The issues we faced were mostly in dealing with staff, and with the state of the world right now, we understand. However, certain things can’t slide, and the venue was extremely unwilling to work with us afterwards. Here’s a breakdown:
The good: the venue is gorgeous and fun, total hit of the night. Our photos are so memorable thanks to the beautiful interior and exterior of the venue.
The bad: Cocktail hour was understaffed, people waited in line for a drink for most of the time (approx 45 minutes). The bartenders at dinner were rude to guests, even ignoring groups of people waiting for drinks. The servers during dinner were unprofessional. One server was wearing short shorts and tennis shoes to serve a formal wedding. The venue ran out of our signature drink halfway through dinner. The food was served cold. The quality of food from the tasting to the actual dinner was noticeably lower. One table wasn’t served until almost an hour after dinner had started. They forgot to serve our cake after dinner, but we were able to get it served downstairs. Security let random people into our private event on a few different occasions. Lastly, after all of this, the venue failed to take responsibility for these issues. When we asked for fair compensation for all the missteps, they pushed back and said it wasn’t their issues to deal with, and in the future they will be addressed.
All in all, this venue will make for a beautiful wedding. 120 guests seemed to be too much to handle for their staffing at the time. Had they mentioned that prior, we could have done something about it, but were instead left to struggle. As things return to normal, I feel these issues will be clarified, but keep in mind, if you do have any issues, do not expect to be compensated.