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The Cotton Room Reviews
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Reviewed On 8/20/2020 by Julie T
I cannot express how amazing my wedding was here at the Cotton Room. Natalie, Courtney and Michelle went above and beyond to make sure everything leading up to our wedding day was perfect. Throughout our planning, COVID changed A LOT of things....
But Natalie and Courtney made sure we knew about what changes were happening to the venue, and always had suggestions of work arounds. Both were so attentive and understanding of the current situation and put our minds at ease while they figured out different ways to make sure we stayed on schedule with our wedding. The day of, was absolutely stress free and magical. Heather waited on us while we were getting ready in the Magnolia Suite and she was so sweet and made sure we were comfortable. She would check in on us every hour or so. Once the ceremony started it was a like a dream. The venue was so beautiful. And the food was FANTASTIC! I am so happy that we decided to keep our wedding date and grateful for everyone that assisted to make it happen. I would definitely recommend The Cotton to anyone and would definitely host another event here.
Reviewed On 10/12/2019 by Liz Y
From mother of bride:
No doubt you’ve received numerous compliments from very satisfied MOBs.
I just want you to know, I noted all the details that made our night so perfect.
Let’s start with the flowers—- OMG!!!! So perfect, ...
unique, abundant, spot on colors, - perfect big hits in just the right places. I used to be a visual merchandise manager- they could not have been more beautiful! Oh yes- the linens- perfect choice!
The service- yes, I noticed you serving, making sure all went smoothly. Willa’s kid meal coming out nice and early, the vegan meals served exactly at the right time, and I understand you replaced Liz and Kevin’s meal when it got cold. And no wait at the bar- that’s huge!!!!
I know your venue has hosted a zillion weddings, and they may all blur together for you. But our night, as Liz just said to me on the phone, was “the best day of my life!” Thank you for being a part of that special memory that my daughter will cherish forever!
Reviewed On 6/18/2019 by Sheri K
My son and now daughter in law were married at The Cotton Room in a beautiful Christmas wedding on December 14th last year. I feel compelled to share my experience so others might avoid the same. The venue space was absolutely stunning with the...
provided Christmas decorations and then the brides added decor. Everyone seemed to have a wonderful time with our fantastic DJ and all commented on how beautiful the ceremony and the space was. I am thankful for that because the food and beverage service was absolutely terrible! Our trouble seemed to start with the ceremony being 20 minutes late for no explainable reason. Both sides were ready well ahead of the expected start time. The bar service was to include 3 bartenders at all times with 3 wine and 4 beer selections that had been made earlier. They never put out one of the most popular of our beer selections. We had our own experience plus were told of at least several others where guests were told to come back in 30 minutes because there was no cold beer or cold signature cocktails. Several times there was only one elderly and very slow bartender. The water and drinks on tables were taken up an hour before the reception ended and when guests went to get water from the bartenders, they were out of glasses. I could go on!
Then the food....the passed hors d’ouvres at the cocktail hour were delicious. Beyond that, at least 2/3 of the food was completely inedible. The shrimp and grits were underdone and cold, the flaming pasta wheel tasted like pure alcohol and was cold, the chicken and waffles were cold, the fried pickles were cold and tasted like cardboard. The beef tenderloin was delicious but ran out quickly (before all guests went through the stations) and was never replenished despite there being a two hour food service listed in the contract. Soon after the event, both the bride’s parents as well as myself and my husband wrote and called The Cotton Room to talk about all of the issues. It was our experience that there was never a sincere apology for things gone wrong and instead, excuses. Finally after about eight weeks, the bride’s family was able to get a partial refund for the food (not nearly enough in our opinion...especially since we had raved about how great the food was going to be). For us, with a botched bar service, we were offered the cost of four cases of the IPA they didn’t put out for a total of $237 out of the thousands that we payed. I cannot even express the frustration that we (the parents) experienced with all of this. Avoid!
Reviewed On 4/24/2019 by Sandra M
I cannot gush enough about how perfect our wedding was! Choosing The Cotton Room as our venue was the best decision we could have made. From the beginning the staff was highly professional. They worked around our crazy work schedules to set up ...
a tour and gave us a generous amount of time to decide whether to book with them. As soon as we decided to have our wedding there, we were assigned a coordinator and granted access to their online software called Base Camp, which was super convenient for organizing all our documents (vendor agreements, itineraries, contracts, etc), as well as having discussions between us and our coordinator about various planning details, both big and small. I could easily upload pictures to convey my vision, and see updates to all our wedding details in real time. We also got their preferred vendor list, most of whom we used since they were so familiar with the space and so highly recommended on multiple wedding sites.
We were SO lucky to have Heather from The Cotton Room as our coordinator! From the beginning she set our minds at ease by letting us know she was there to help us communicate with all the vendors and stay organized in the planning process. She was also there on our wedding day from start to finish. She worked SO hard. She always returned my messages on email or Base Camp promptly. She advocated on our behalf to make sure we were able to get the lighting options we wanted and get as many food options as possible under our package. She was thorough in working with me on the timeline for the rehearsal and wedding day. She oversaw the set-up of all our decorations (which turned out exactly as I had dreamed), as well as packing everything up at the end of the night. Throughout the day she checked in with me regularly to make sure I had everything I needed and was feeling good. She even took charge of bustling my dress! As a result my (now) husband and I, and our families, were able to just relax and enjoy the day. Most of all, throughout the whole process Heather was upbeat and genuinely excited for us! She has a bubbly personality that kept everyone calm and focused on the important things- spending time with each other!
Besides the excellent care we received from the staff at The Cotton Room, I want to mention how gorgeous the venue is! Floor to ceiling windows, exposed brick, and vaulted ceilings give it a feel of rustic elegance. The bride and groom suites were awesome as well! We each had our own suite attendants who ensured we had plenty of snacks and drinks getting ready that morning. The bridal suite is especially comfortable, with essentially an entire salon space in the back, a kitchenette, a bathroom with all the toiletry essentials provided, and a nice front room with tons of natural light for those pictures with your mom/bridesmaids helping you with your dress.
We also had a ton of fun with Triangle Catering’s tastings. They do open houses at The Cotton Room rather than individual tastings, which are essentially whole weddings without anyone getting married. We got a chance to go to three of them, and try a ton of different food options from the menu. The bar tasting was amazing too. We got to try all different wines and cocktails and they gave us a bunch of appetizers to have with them- basically a great date night!
All of the food at the wedding was delicious! Our guests raved and we were able to find a good balance to satisfy many different tastes.
Reviewed On 9/08/2018 by Sarah C
Such a wonderful venue! They catered to every question and need we had! Highly recommend Natalie!
Reviewed On 3/15/2018 by Hilary T
*Update: owner called us and sent us a partial refund for the planner's serivces
Overall impression: beautiful venue, poor service! Be prepared to work if you have your wedding here!
First of all, the staff did not make this process easy at al...
l. For someone who is supposed to facilitate planning, our wedding coordinator (Summer) repeatedly asked me the same questions at each meeting when we had previously discussed in detail the nature of her questions.
I was unaware I had to send out my own vendor contracts. When I sent mine out, I had several vendors ask me questions about the contracts. The vendors were required to have ridiculous insurance policies that they hadn't been required to have before. Obviously I didn't have these answers.
My bridal portraits were cancelled by the cotton room at the last minute. (about one week before they were scheduled) Rearranging this caused me stress and days of emailing/coordinating a new date for everyone involved.
The night before the wedding, the coordinator emailed us and said that none of the people had been sat at tables in social tables (the program you use for your reception seating). My fiance and I had spent hours on this and had guests placed in social tables weeks prior to this.
I talked to multiple guests about the passed hors d'ouvres and most of them said they never saw or had any.
The place cards were supposed to have been set out at the head table, but weren't. When the bridal party was announced for dinner, no one knew where to go. Summer came over to me and basically accused me that no one knew where to sit. It took an extremely long time for food to start coming out.
4 of the grapevine balls were not lit, but we still paid for these.
The photobooth printer was completely backed up for most of the night. Don't use their photobooth and hire a different company!We also never got any wedding cake to take home. We sent them an email about these concerns and they never even emailed back!!! I will not be recommending this venue to friends.
Reviewed On 1/11/2018 by Madison K
We could not have been more pleased with The Cotton Room as our wedding venue. It was beautifully decorated for the holidays, the food was absolutely phenomenal, the ceremony was well set-up, the reception (especially the dance floor!!) were sp...
acious, etc. I could go on and on! We loved the rustic modern feel inside the venue, and felt it really represented our personalities. The bar was large and prevented crowding, and the service was excellent. Highly recommend!
Reviewed On 11/01/2017 by Carolyn B
The space is beautiful! The staff were great to work with. The space comes with a day of wedding planner and we had Ari and she was great! They work with you to make sure you have what you want. The cotton room also knows what they are doing so...
scheduling and such all works out. The food is great! The staff is great. If you are looking for a venue with the full package I strongly recommend the cotton room.
Reviewed On 8/10/2017 by Mary Kate W
As soon as we walked into The Cotton Room, we fell in love and knew it would be the best decision for our wedding....and I wasn't wrong! We worked with Summer and she made absolutely everything so easy and relaxed for us! Meeting with her was...
like meeting with an old friend, absolutely no stress and totally comfortable. The Cotton Room staff was all unbelievably kind and helpful in making our big day a dream come true. From the delicious food and drink to not having to worry about ANYTHING on my wedding day except getting down the aisle, The Cotton Room is the complete package and worth every penny! We would recommend to every couple!
Reviewed On 5/12/2017 by Carley W
The Cotton Room is an incredible venue. I got so many compliments from guests about the Cotton Room and how unique and beautiful the space was. In addition, my Cotton Room coordinator Becky was awesome. I was an unorganized and often stressed b...
ride and Becky was so supportive, helpful, and organized. She created such an amazing reception experience!
Reviewed On 10/11/2016 by Alexis B
HAVE YOUR WEDDING HERE!!!
My Cotton Room experience was amazing. This place has it all- a beautiful space with exposed brick, tall windows, and plenty of space; delicious food!; a bridal suite and groom suite on site for getting ready before th...
e wedding; and wonderfully attentive staff. I planned my wedding from several states away, and my coordinator Shelley was incredibly helpful and responsive in answering my (many) questions thru email and phone. When my fiance and I were in the area, she and the catering staff put together a spread of food for us to taste (a service they usually plan for large crowds). Shelley made me feel so secure in the months leading up to the wedding by walking us through our timeline and coordinating with our other vendors on her own.
On the day of the wedding, all the girls had access to a huge and lovely bridal suite for hair and makeup. My photographer said that this was the best space she has ever gotten to shoot in for getting ready, and I believe her. In addition to the huge mirrors and chandeliers, we got mimosas and snacks. When it was time to move to the ceremony space, Shelley and 4 other staff members helped shuttle us from the bridal suite to the ceremony space- through Hurricane Matthew.
The rest of the wedding day went flawlessly, thanks to the wonderful Cotton Room staff. While the bridal party took pictures in the cocktail hour, the staff brought us drinks and hors d'oeurves. Shelley was there every step of the way, from lining us up for our grand entrance into the reception to making sure no one bothered us while we scarfed down their AWESOME food. (and I mean AWESOME- every single guest we talked to raved on the food) Throughout the whole process, Shelley and her hard-working staff anticipated our every need and really took a lot of the stress out of the planning and execution of the wedding day.
So if you're looking for a venue that comes with fantastic service, delicious food, and a beautiful space - Look no farther than the Cotton Room!
Reviewed On 9/19/2016 by Emily H
My wedding was an absolute dream thanks to the Cotton Room and Amalia Sarnecki-Ackley. My guests have no stopped talking about how perfect the wedding was and how beautiful the venue was. The all inclusiveness was so worth the headache of worki...
ng with multiple vendors. Amalia was on top of everything, and her attention to detail was impeccable. She even slipped a late night pizza in our car as we left for the hotel. I can't speak highly enough. I had the perfect wedding.
Reviewed On 8/06/2016 by Briana B
My husband and I got married at The Cotton Room on July 30, 2016! Not only was the food delicious but the staff, organization, and venue space were all incredible. Our wedding coordinator, Becky Chapman, did an absolutely amazing job and helped...
give us the wedding of our dreams. Her calm demeanor, positive attitude, and confidence in executing all aspects of a wedding will help ease any anxious bride's nerves. Also, two members of the staff, Maranda and Anthony (there are many more but these two stood out in a lot of ways), made us and our guests feel welcomed and valued. Our guests could not stop talking about our "storybook" wedding days after the event. We would like to thank everyone at The Cotton Room for their excellent service and we would highly recommend this venue!
Reviewed On 6/15/2016 by Amanda B
Before choosing our venue we looked at a lot of places online. The Cotton Room was the first place we looked at in person and ended up being the only place we needed to! We fell in love with the look of the venue right away as well as the menu ...
and flexibility of food options. To put it simply, they did whatever we wanted and we were able to have amazing food and drinks for all our guests. After having our coordinators switched a couple times Becky ended up working with us and we could not have asked for a better coordinator. She seemed to know everything about the venue and the menu, she answered emails immediately (no matter how many I sent her in a day), and made our day stress free for us. Becky and The Cotton Room helped make our day everything we imagined!
Reviewed On 4/04/2016 by Knottie1459781173
We cannot speak highly enough about The Cotton Room and the services of Amalia Sarnecki-Ackley. Critical to our wedding vision were space, food, and libations. The Cotton Room is a gorgeous and versatile space that was conducive to all of our...
needs and desires. I could not find any fault in the food they provided. The beef was succulent. The salads were savory and colorful. The hors d’oeuvre, visually appealing and non-messy, were a well received at cocktail hour. And the flambéed donuts with ice cream were a hit with guests as a wedding cake alternative. Guests never noticed we didn’t have a cake to cut until hours after the reception ended! To make the wedding trifecta complete, the venue’s open bar won over our guests. The variety of beers and wines provided, in addition to liquor, satisfied all palettes.
Most importantly, the venue’s personnel were attentive, responsive, professional, and amicable at every step of the process. Though our wedding was adults-only, several guests had newborns or toddlers. The venue allowed us to convert the bridal suite into a childcare center where a local childcare professional watched all children while their parents partied 200 feet away. This also permitted nursing mothers to have some privacy to feed their children throughout the night. This consideration by The Cotton Room was invaluable for several close relatives and friends. It allowed the parents to be near their children and enjoy the celebration unencumbered with constant childcare demands.
If you’re looking for a spacious venue with great staff in Durham, NC, then The Cotton Room is your destination. You cannot go wrong.
Reviewed On 7/06/2015 by Julie W
The Cotton Room is one of the most beautiful venues in the triangle. It also has amazing food (though you have to pay to have a tasting, so you wind up having to pick blindly... but it still turned out great). One of the reasons we picked the...
Cotton Room was for the promise of everything included - linens, tables, chairs, food, drink, servers, and an event coordinator. In the end, everything turned out great. However, the communication was EXCEPTIONALLY poor. It took over 8 months from when we booked the venue to find out who our event coordinator would be. Originally I was told they did not assign one over a year out... but I did not get one until less than four months before the wedding and even that was after many unreturned emails, phone messages, and even reaching the receptionists, who either failed to pass along the message or the coordinators would not call me back. This was problematic for me because I was not in the triangle (going to school), so I couldn't schedule meetings easily. Even the week of the wedding the coordinator was very difficult to reach (her voicemail said she was busy with another event) which was stressful as we were trying to iron out last minute details. The Cotton Room is an amazing space, but be forewarned that you will have difficulty getting people to call you back if you book with them. One last thing of note - I received feedback from my florist and from guests that Michelle Aldred, owner of the Cotton Room, was extremely rude to the guests arriving for the wedding.
Reviewed On 4/11/2015 by Knottie86279380
Our wedding at The Cotton Room was 1 week ago today and it was PERFECT! Michelle Aldred and her amazing staff made our day more special than I could ever have imagined. I was overwhelmed at the thought of planning a wedding and waited months b...
efore deciding to do anything. Once we visited and saw The Cotton Room, we knew it was THE venue for us. From that point on, everything was so easy and fell right in to place. Every single guest ranted & raved about how beautiful everything was and how delicious the food was. We could not be more pleased with our decision to have our special day in this gorgeous space. Michelle was also super quick to reply anytime I had a question and was very helpful every step of the way. The day went off without a hitch! It actually went by so fast, I wish we could go back and do it all over again! I would highly recommend booking The Cotton Room for your wedding or any other special event!
Ps. ALL of the food is superb, but the pork puppies are ridiculously good and we had the Asian scallop spoons and I literally (and not exaggerating!) ate about 8 of them myself! You just can't go wrong with any of the available food options!
Reviewed On 10/14/2014 by Erin Adler M
When I attended a wedding at The Cotton Room in 2012, I knew it was where I wanted to get married. I am so glad that my husband and I chose to get married at The Cotton Room. One of the biggest pros about this venue is that ALMOST everything is...
included in their contract. Because they are owned by Triangle Catering, they provide the food and bar. They also provide linens, dishes, some decor, etc. within their contract options. They provide a wedding coordinator to help you work out all of the little details for your wedding and to make your day flow smoothly. We worked with Amalia as our coordinator, and we loved her! She is great at her job, and was so helpful with every question that we had. You can choose to meet with them as often or as few times as you would like. We met once about 6 months before the wedding, and met 2-3 more times in the last couple of weeks to iron out all of the details. They are very attentive to what you want and pay attention to small details! The venue itself is gorgeous. It has a rustic vibe with its exposed brick walls and wooden columns. And there is nothing more beautiful than the dozens of high arched windows that surround the space. I think the best thing about this venue, other than being pretty much full service, is the FOOD. AMAZING. We got so many compliments from our wedding guests. I've never been to a wedding where people sang praises to all of the food at the wedding. We have had so many wonderful comments about the food and are thrilled that our guests enjoyed it as much as we did. We served 3 appetizers (Pork Puppies (these AWESOME little hush puppies filled with BBQ that have a pipette with BBQ sauce stuck in them), Mini Beef Wellingtons, and Okra Fries), 2 entrees (Prime Rib and Maple Pecan Chicken), Caesar Salad, Green Beans, and a Mashed Potato Martini Bar! Everything was great! They also did 2 signature cocktails for us (Strawberry Margaritas and Autumn Apple) that everyone loved. I am so glad that we decided to have our wedding here. I would do it again in a heartbeat!
Reviewed On 9/19/2014 by Sarah G
Overall The Cotton Room was wonderful to work with. We had several of our planners leave throughout the process which caused some stress, but overall everything came together in the end. They do pretty much everything for you, so although it is...
pricey it leaves little up to the bride. They had everything set up the way I wanted it when I arrived. They did run out of our alcohol choices early in the evening, and apparently not everyone was able to try all the food stations before they ran out, but we were still pleased. You really can't beat the beauty of the room.
Reviewed On 8/26/2014 by Cameron M
My husband and I knew as soon as we toured The Cotton Room it was where we wanted to get married. The venue is truly breathtaking and the options you can do in there seem nearly endless. They have a great variety of food to choose from, all of ...
which are delicious. The linens were somewhat overwhelming just because they had so many to choose from but that also makes it more fun because you can pull different designs, etc. and piece it all together.
The coordinators there are all very nice, although mine got switched, they all handled everything very professionally and my wedding day went off without a hitch.
Fantastic people, fantastic venue, I would definitely recommend.
Reviewed On 6/10/2014 by Jordan H
The Cotton Room was the perfect setting for my afternoon wedding with its hardwood floors, exposed brick and giant windows. The food at my wedding and other weddings I have attended at the Cotton Room has always been delicious, too.
Reviewed On 4/14/2014 by Naama D
We are very happy we chose to get married at The Cotton Room! Our experience with them did not start off in the best way - we had a few contract and vendor issues and some of the items were priced a little high for us - but once we got our even...
tual coordinator (and we learned that the person we were working with was no longer there), we were MUCH happier and totally moved on. (The process from this point on out is why this review was five stars and not four.)
Amalia (and the rest of the staff) is wonderful and did a ton to make us feel satisfied, confident and at ease with the preparations for our wedding. She was extremely accessible and made us feel so comfortable. In addition, she made it a priority to ensure that we were happy and was very generous in doing so. The day-of execution was superb and we received so many compliments on the quality of the service and food, the ease of the event and, of course, the beauty of the space. It was wonderful and we couldn't be more thrilled!
Reviewed On 10/16/2013 by Margie J
The Cotton Room was the PERFECT place for our September 2013 wedding reception. Working with Amalia and their staff was incredibly easy. The set up and flow of the day were outstanding. The food was simply amazing! We are still having guests re...
questing recipes for the food that was served. The service was phenomenal- staff was bringing wedding party drinks and food without being asked throughout the night. Everything about our wedding there was just perfect. We wouldn't have changed a thing and we would HIGHLY recommend this vendor to others! Thank you Cotton Room for an AMAZING wedding!
Reviewed On 12/13/2012 by Sarah W
I couldn't even start on how happy I was with The Cotton Room before, during and after the wedding! From the coordinator, the staff and everyone else were so professional and made our day special. Every detail from the table settings, food, bev...
erages, etc. were handled with care. Michelle and her team are a bride & groom's dream come true to make the day perfect :)
Reviewed On 11/17/2012 by Shannon L
The Cotton Room is the place to go if you want to put on a great event!! Their one stop shopping approach to weddings is amazing. They can help you with everything from design, decor, catering, etc! Our wedding was amazing....and we owe most...
of that to the great staff at The Cotton Room!!
Reviewed On 10/28/2012 by Monica B
The Cotton Room was the perfect venue! Michelle and her team were great to work with! The venue itself has TONS of options, can handle any theme/look-and-feel for a wedding or other event! Michelle also helped TONS with the planning process. ...
She knew exactly what to ask and what to make sure I thought about with each detail. All of my guests commented how perfect the venue was and how much they enjoyed the night!!
Reviewed On 9/20/2012 by Catherine S
I cannot say enough good things about The Cotton Room and the entire staff there! We had our wedding ceremony and reception there and everything was AMAZING. Michelle, Lauren, and Ad were all such a pleasure to work with and really know how t...
o make the day run smoothly. The food was absolutely wonderful and the wait staff was so professional and asked my husband and I the whole night if we needed anything, it was great! All of our guests said that they had never seen such a beautiful reception venue and that this was by far the best wedding that they had ever been to! Flair did our flowers as well and they were gorgeous! I did not know exactly what I wanted, but they certainly exceeded all of my expectations. I would highly, highly recommend having a wedding at The Cotton Room, my husband and I keep saying we want to do it again!!
Reviewed On 9/18/2012 by Tiffany A
We had our reception at The Cotton Room and it was AMAZING! Everything was beyond expectation and our guests raved all night and well past the wedding day about how great everything was. I don't know how many times we heard how this was the mos...
t beautiful venue they've been to for a wedding. The food was delicious and our guests made several return trips to the buffet line. Service was excellent. Their in-house florist, Flair, did our centerpieces and they were gorgeous! Michelle and the whole staff were great to work with and made sure everything went smoothly that night. The all-inclusive aspect was great and so convenient especially since I didn't have a wedding planner. Couldn't be happier and can't say enough good things about The Cotton Room!
Reviewed On 8/03/2012 by Anna W
The Cotton Room was the perfect venue for our southern wedding. It fit our personality very well: interest in rehabbed buildings, downtown loft feel, excellent food, and a great view. We couldn't have asked for more. With cocktail hour at 6:30,...
it was the perfect setting for a southern evening as light filled the room and the sun set as we took our seats to start the night off. We chose the cotton room because of the space and because of the owner's catering reputation. The food was beyond excellent. We had a hard time choosing between buffet and plated dinners, but went with buffet and our guests keep telling us it was the best food they've had at a wedding. Michelle and her crew did an excellent job with the food, and table set up and layout to our specifications. They even packed-up our belongings at the event like our champagne glasses, cake stand, photos, and sent them home with my mom. The venue, the food, and the quality on our wedding day, was perfect.
However, I gave The Cotton Room four stars because of a planner and responsiveness. The process getting to my wedding day was very stressful- time I can't get back. We were planning from Texas and told that the planners were used to this. I asked questions from time to time over email would always receive responses within a day or two. They kindly scheduled a day for tasting and allowed us to have our engagement photos there, which was a fun experience. In the 3-4 month period before my wedding, their responsiveness dropped off. I tried to be understanding that it was now “wedding season” and they probably were busier, but was also challenged with the fact that I was thousands of miles away and stopping in on a lunch break to ask some questions or go over some ideas wasn’t an option for me. I had a very tough experience with one of the planners who wouldn’t remember or would lose choices or plans we’d made. Even closer to the wedding they apologized for not being responsive to an email, so the next time I had a long list of questions or planning ideas, I called first, left a message that I would be emailing them, emailed, then didn’t hear from them all week. We were notified 4 days before my wedding that one of the linens I chose actually wasn’t available. When I walked into my reception- the wrong color of napkins were on every table. At that point, I rolled with it, but was annoyed to see the planner had not followed through completly.
Overall, The Cotton Room is a great place with excellent food and my wedding reception turned out fantastic. But the planning experience really missed the mark and made for unnecessary stress leading up to the wedding.
Reviewed On 3/27/2012 by Elise W
Our food was amazing and the folks at the Cotton Room sure know how to throw a wedding!! They helped set everything up and were perfect servers for our big day. They helped so much that we didn't need a wedding planner and kept things running s...
moothly throughout the night. VERY MUCH WORTH THE PRICE!
Reviewed On 10/25/2011 by Melissa S
When I first saw the Cotton Room, I knew this was where I was going to get married. It was perfect for me! Michelle and Lauran were awesome, helped me through my planning and made my wedding perfect!
Reviewed On 12/01/2010 by Liz K
The venue was beautiful, the food and service were excellent. Jenn our coordinator was always there to answer my questions and give me expert advise. She went above and beyond for us.
Reviewed On 11/29/2010 by Stephanie O
The Cotton Room is owned by Triangle Catering, which has been in the Triangle for quite some time and has a good reputation for good food and service. They recently purchased and renovated The Cotton Room, and the space is fantastic. Because...
the space is so beautiful, we chose to have both our ceremony and reception in the same space.
I was not particularly impressed by the service I received from my "wedding coordinator." In actuality, I had three wedding coordinators since the first two were fired by Triangle Catering during the year in which I was planning my wedding. When my second wedding coordinator was fired, no one bothered to tell me so until I showed up for a meeting with him to find him not there. The owner told me she would be my new wedding coordinator, but I spent most of my time dealing with her assistant rather than her. For an organization that is supposed to help you with details of your event, they were not particularly good at paying attention to details or communicating properly. My wedding coordinator even left the building before my ceremony rehearsal was finished, so we had several questions that remained unanswered until the morning of our wedding. I assume much of the turmoil was due to the number of staff changes they were making during the year, but as a bride hosting my event in their space, I had hoped it would be a little more smooth. I was fortunate to have lots of good help from friends and family with decorations and layout designs, so everything turned out beautifully. Had I worked with my wedding coordinator, I am not confident that things would have worked out so well.
Fortunately, the catering piece turned out very well, which is probably because Triangle Catering has plenty of experience with the catering part of weddings. The food was delicious, and our guests commented at how helpful and friendly the servers and the bar tenders were. I was a little disappointed that the servers only served cake to people who were sitting in their seats, so people who were up talking or dancing didn't get any cake. But that was my only complaint with the catering.
My suggestion to people who are looking at this space for their wedding is to be be clear about what the staff will help you with and what they will not. Know that if you book with them that you will have to stay on top of them to be sure they have your details correct in your contract and in your layout. While this is a good idea no matter who you choose for your wedding, it is especially important with this particular venue. It is extra work to have to constantly be on top of them, but you will have to decide whether having the space is worth it to you.
Reviewed On 11/13/2010 by Kelly B
Jenn and all of the staff at the Cotton Room are wonderful to work with. We had a minor glitch with our contract at the very beginning when our original contact left the company. However, Jenn was great about correcting mistakes and honoring ...
our original agreements. Jenn even personally escorted our parents back their hotel at the end of the night. And the space speaks for itself...it's absolutely gorgeous. The catering service was excellent as well. Overall, one of the best decisions we made in planning.