When we signed on to have our wedding at the Cultural Arts Center, Nancy was the coordinator and she was excellent - organized, informative, efficient. Then she retired at the begi...nning of 2024 and the new coordinator took over. After that, it was incredibly difficult to get any communication from her. Each successful contact required 3-4 phone calls/emails from our end.
She also kept getting confused by everything - at one point, she wasn't even sure what kind of event this was. My mother and mother-in-law both contacted her too since we weren't able to reach her, and they were assured that the coordinator would be contacting us for the details a month out, but she never did. She did not show up to our walkthrough with our day-of coordinator, and we couldn't get a hold of her and she had to be reached by the front desk of the Cultural Arts Center. When she did arrive, she said that she didn't actually expect us to show. She also couldn't even assure us there were enough chairs for the ceremony + reception.
Ultimately our day-of coordinator took over from there and said she had issues too, even needing to reach out to higher-ups at CAC. The staff that does set-up and take-down of the tables, chairs, and tent is excellent, and the venue is beautiful, but I got many gray hairs in the process.