The District Venue

words about our bartenders—they work incredibly hard and will be thrilled to hear they made such a positive impact. I’d like to address the concerns you shared and offer clarity where helpful. As for the champagne at the head table, you are absolutely correct, and we sincerely apologize for that oversight. We understand this was an important detail. We have since implemented an additional checklist step with our service team to help ensure head table requests are double-verified moving forward. You also mentioned plates being delivered to empty seats. Our service standard is to serve each table completely before moving on, even when guests temporarily step away for the bar or restroom. This practice ensures those guests return to a plated meal without delay and minimizes service staff needing to backtrack during dinner. Regarding water goblets, these were placed by our staff during normal pre-service, and no members of the wedding party were present or involved in that process. Our team completed this portion of the setup on time as planned. We also want to sincerely acknowledge your comment about a server stepping on your train during post-dinner clearing. That moment was truly unfortunate, and we would like to apologize again for any distress this caused you. We understand how upsetting something like that can be on such an important day. In terms of coordination, our venue coordinator was on-site for 13 hours the day of your wedding, moving between front- and back-of-house during the early part of the day and then remaining fully present on the floor for the duration of the event. The coordinator being onsite, overseeing venue operations, and coordinating all venue-provided services throughout the day is the level of service included with the basic rental package. For couples seeking a more personalized, one-on-one experience, we do offer an optional Day-Of Coordination package, which provides dedicated support throughout the entire day. While this package was not added to your reservation, we understand that-in hindsight-it may have provided additional individual guidance during the times you would have appreciated it. We truly appreciate your honest feedback. Every event is important to us, and we remain committed to training, communication, and continuous improvement so that all couples have the smooth, memorable celebration they deserve. We wish you both all the best in your marriage and in the years ahead.