Our daughter and her husband recently held their wedding at The District Venue. The venue itself was absolutely amazing. The space is gorgeous, the food was excellent, and the bart...enders provided top-notch service throughout the evening. The servers were also polite and did a good job getting the food served to our guests in a timely manner.
However, do not hire their in-house day-of coordinator services. We paid over $950 for this add-on and did not receive the professional management or direction we were promised, causing immense, avoidable stress. Management later claimed a comprehensive timeline was made, but to this date we have never seen it. Furthermore, multiple members of the wedding party confirmed that the coordinator was completely absent when the ceremony started; she did not line anyone up or cue them to walk down the aisle, leaving everyone guessing. The only time the coordinator actually asked if we needed anything from her throughout the entire day was right before she left for the evening.
Furthermore, the cleanup staff got a bit "throw-happy" right in the middle of the reception. I understand their job is to clear the tables of dishes, but they went so far as to clear and discard guests' actual wedding cake before they even had a chance to take a bite. Custom decor, 18 wooden table numbers and 200 cork placecard holders, were also thrown in the trash because the venue deemed these items "intended for disposal". We erroneously assumed that custom made decor would be saved and not considered garbage, and that what we take in we take out.
We reached out to the venue manager, Erika, privately to resolve these issues and request reimbursement for our discarded items, but management completely deflected accountability and refused to offer any resolution.
If you book this beautiful venue, enjoy the wonderful food and atmosphere, but hire your own independent coordinator. Most importantly, if you have items you want to keep, make sure you explicitly tell them beforehand and assign someone to guard your belongings.