About this vendor
The perfect marriage of stylish décor, fresh cuisine & versatile facilities for your most special day! Enjoy exquisite menus & seamless service, as our experienced staff creates an unforgettable event for you & all of your guests! Private ballrooms to accommodate up to 500 - you'll fall in love!
Amenities + details
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
On-Site Accommodations
Outdoor Event Space
Reception Area
Wireless Internet
Covered Outdoors Space
Business Attributes
- Asian-owned Business
Ceremony Types
- Civil Union
- Commitment Ceremony
- Interfaith Ceremony
- Non-Religious Ceremony
- Religious Ceremony
- Second Wedding
Settings
- Ballroom
- Hotel
- Restaurant
Venue Service Offerings
- Bar & Drinks
- Cakes & Desserts
- Food & Catering
- Planning
- Rentals & Equipment
- Service Staff
Reviews
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3.8
out of 5.05 reviews
Do not stay there the staff is horrible an unprofessional people. I booked a room for two nights there my husband and I went out to site see. When we came to the room the housekee...
per had cleaned the room while we were out. I noticed all of our personal items were gone. The housekeeper had thrown our items away. I wrote out a list and called the front desk. The staffer who was a man told me that the maid just cleaned up the room doing her job. I asked him did she not notice that the room use still occupied. I didn't hear anything back from management so I took the list of my missing items in which total out to be over $300.00 down to the front none of the staff gave not a flying shit of concern. I had a bottle of aged Brandy that cost close to a $100.00 alone that she threw out. She throws out our food that had not touched my medicated soup and creams. My personal towels, juices, sodas, glasses, charges for our phones and GPs. The list goes on. I have not received a call from not one staffer to say we apologie for your inconvenience nothing at all. I called the Corporate office they took my complaint, I checked my email and there was the message from the corporate office stating that is not the department that handles these things such as that. Really so why did they take compliant and told me that they will follow up with me? That never happened. I am not pulling the race card however if we were a white couple it would have been handled so differently Yes the struggle is real. I went to the bar and asked the bartender for a beer he told me that the bar was closed so why was he serving the four white people that were still in there. Hilton, you're going to remember my name.
We used the Hilton Washington Dulles for our room block. Kayla is amazing and a delight to work with! If you need or want something, she does her best to make it happen! Our guests...
loved the rooms and so did we.
We went through several changes with people during the duration of the wedding planning but let me tell you I hope they keep Anna FOREVER!! She has the best personality and even if...
something was not what you liked she made sure to get it fixed before the big day. Kayla and Emily were also so amazing in making sure my day was perfect! Thank you Hilton for allowing us to have our wedding there, the rooms, the food, the hall, everything was so amazing!!
It was an absolute pleasure working with Kay. She was very accommodating and helpful. My wife and I were lost at times, but she guided us and reminded us of things we did not think...
of. The event staff was very friendly and helpful as well. Highly recommended!
I am only giving them 3 stars because my wedding was wonderful and we didn't let them completely ruin anything. Although I would never ever recommend this Hilton to anyone!
They ...
went through several staff changes and even pushed a new event coordinator on me 2 weeks before my wedding. She knew nothing about my wedding and was not helpful in the least. A very nice girl but didnt know what she was doing. And in her defense she started working for the company 2 weeks before my wedding. I had to have several appointments with 2 different event coordinators (yes, previous to the newbie 2 weeks before the event) so that's a total of 3 coordinators. No one seemed to want to take notes so I was constantly repeating myself. I was also promised different things by different people and not one would live up to what the other promised. I owe everything to my husband who bossed orders and was a maniac on the day of the wedding getting everything together, directing vendors, making sure everything was running smoothly. If it wasnt for him nothing would have been right and the wedding would have been miserable. I was 20 minutes late to my own wedding because the coordinators never came and got me and didnt know when I should walk down the isle. Since my husband was busy waiting for me my father was running around like a maniac trying to que the bridal party, etc. I point blanked asked them certain questions and they looked at me like I was stupid. The food was delicious! However, even the banquet captain was not well informed with our event because there were several mistakes, they were missing a bar and no one seemed to understand how or when the cake cutting was happening. Again my husband during our wedding had to keep directing things because the coordinators where either no where to be found or didnt know what was going on. The banquet captain was very accommodating and fixed everything as soon as possible but it was ridiculous that they didnt give him a rundown of the evening.
All and all I am very upset with the Hilton, throughout the process they acted like all that was going wrong was normal and never apologized for any of the misdoings. I didnt even know that my coordinator left their hotel until I didn't get a response from an email for over a week and had to email the manager myself. Just poor poor planning and I wish there was something I could do about it. But hopefully after reading this review, you will NOT book with them!
Contact
13869 Park Center Rd, Herndon, VA
The DoubleTree by Hilton Washington Dulles Airport