It breaks my heart to write to this, but I don’t want any other brides to be treated the way I was. My experience started off great- CeCe was so helpful in picking out my dream dress, paying close attention to both my words and body language in... each dress. I loved them and decide to do my alterations there. Unfortunately my toe was stabbed and resulted in blood on my train (accidents happen, I was devastated, but understood it was no one’s fault). I got a call the next day explaining that my dress was being sent out for cleaning (great, it’s the least they can do). Still frazzled I didn’t think to ask if they were continuing to work on getting a new dress as they had said the day before since blood stains can never fully come out. Both my Mom and I called the next day to ask about it, get more info on what was being done with the blood stained dress, and try to understand better what was being done. Suddenly they could get a new dress, right then when I happened to be in the middle of a conversation with them! I do not believe that would have happened had we not both been pushing for it (no yelling, no name calling, simply questioning what we were being told, and thank goodness we did). Either way, I’m satisfied with the solution. CeCe tells me the dress will be in by my next alterations appointment and we can continue with everything from there. I called the morning of the appointment to confirm the time and that the dress had arrived. Good to go. When we walked in we were told that our remaining appointments had been canceled and they could no longer work with us because they felt disrespected by our previous conversation. Just hours after confirming my alterations appointment for that day. After they stabbed me and used Shout and water on my satin dress. Two months before my wedding. They didn’t even have the decency to tell me ahead of time, give me more time to find a new seamstress, allow me the dignity to not hyperventilate and cry in public. I understand the mistake they made was costing them a lot and they needed to try to cut their losses before having to offer me anything else for all that they put me through, but it was the most unprofessional, dishonest, and demeaning way to handle the situation. They may be able help you pick out a dress, but they will throw you to the curb the first chance they get if anything goes wrong.
Edit: I did not step on a pin in the hem. I was stabbed on the side/top of my big toe by my nail (the pin hole is still visible), so that would have been impossible. I was not moving when it happened. As CeCe so *respectfully* pointed out, yes it was my blood on the dress, but it was neither my needle nor my actions that caused it to be there. The staff reacted quickly to clean the floor and my shoe. It was not until I rushed to find someone after inspecting the dress myself that they did anything about it. At that time they chose to use cleaning products that should not touch a satin gown. I can't speak to what my Mom said, but I can speak to her frustration as to how it was being handled, the feeling that we were being lied to in an effort to save money, and and an obvious desire for this to have never happened. I did not receive a voicemail from CeCe, but I still called called to confirm my appt on 7/12 and was told that my alterations appt was set for that night and they had my dress. The was not just no indication I would not be getting alterations, there was positive confirmation that I would be.