About This Vendor
Welcome to The Dress Shop
At The Dress Shop, we believe in empowering women. We believe in raising each other up, promoting women’s sense of self worth, inspiring confidence and encouraging well-being. We believe all women are beautiful, and from the moment a bride arrives in our store, we make it our mission to make sure they feel like the most beautiful version of themselves. We believe that every woman deserves to have an uplifting experience in our store, starting with our brides and continuing all the way through to our team of hand selected bridal specialists and seamstresses. We are proud to carry some of the top designers in bridal including Enzoani, Maggie Sottero, Morilee, Justin Alexander, Rebecca Ingram, Ever After, and Martin Thornburg. We invite you to view our new appointment styles and book online! Click here to request your appointment: https://bit.ly/3oz7ZGE
Details
Business Attributes
Woman-owned Business
Dresses
Wedding Dresses
Fashion Services
Alterations, Bridal Stylists, Dry Cleaning & Preservation, Plus Size Available, Private Appointments Available
Gown Collections
Awards and Affiliations
The Dress Shop Reviews
Share your thoughts with other couples
It breaks my heart to write to this, but I don’t want any other brides to be treated the way I was. My experience started off great- CeCe was so helpful in picking out my dream dress, paying close attention to both my words and body language in...
each dress. I loved them and decide to do my alterations there. Unfortunately my toe was stabbed and resulted in blood on my train (accidents happen, I was devastated, but understood it was no one’s fault). I got a call the next day explaining that my dress was being sent out for cleaning (great, it’s the least they can do). Still frazzled I didn’t think to ask if they were continuing to work on getting a new dress as they had said the day before since blood stains can never fully come out. Both my Mom and I called the next day to ask about it, get more info on what was being done with the blood stained dress, and try to understand better what was being done. Suddenly they could get a new dress, right then when I happened to be in the middle of a conversation with them! I do not believe that would have happened had we not both been pushing for it (no yelling, no name calling, simply questioning what we were being told, and thank goodness we did). Either way, I’m satisfied with the solution. CeCe tells me the dress will be in by my next alterations appointment and we can continue with everything from there. I called the morning of the appointment to confirm the time and that the dress had arrived. Good to go. When we walked in we were told that our remaining appointments had been canceled and they could no longer work with us because they felt disrespected by our previous conversation. Just hours after confirming my alterations appointment for that day. After they stabbed me and used Shout and water on my satin dress. Two months before my wedding. They didn’t even have the decency to tell me ahead of time, give me more time to find a new seamstress, allow me the dignity to not hyperventilate and cry in public. I understand the mistake they made was costing them a lot and they needed to try to cut their losses before having to offer me anything else for all that they put me through, but it was the most unprofessional, dishonest, and demeaning way to handle the situation. They may be able help you pick out a dress, but they will throw you to the curb the first chance they get if anything goes wrong.
Edit: I did not step on a pin in the hem. I was stabbed on the side/top of my big toe by my nail (the pin hole is still visible), so that would have been impossible. I was not moving when it happened. As CeCe so *respectfully* pointed out, yes it was my blood on the dress, but it was neither my needle nor my actions that caused it to be there. The staff reacted quickly to clean the floor and my shoe. It was not until I rushed to find someone after inspecting the dress myself that they did anything about it. At that time they chose to use cleaning products that should not touch a satin gown. I can't speak to what my Mom said, but I can speak to her frustration as to how it was being handled, the feeling that we were being lied to in an effort to save money, and and an obvious desire for this to have never happened. I did not receive a voicemail from CeCe, but I still called called to confirm my appt on 7/12 and was told that my alterations appt was set for that night and they had my dress. The was not just no indication I would not be getting alterations, there was positive confirmation that I would be.
Response from the Vendor on 07/13/2022
Madeline,
Thank you for taking the time to write about your experience. We want to help you clear up some confusion about your experience.
When you came in on Wednesday evening for your fitting and stepped on a pin in the hem of your gown, our...
seamstress was quick to act. Following the instructions from our designers on how to clean blood from your particular gown fabric, she brought out the product our designers recommend to clean the dress. Understandably, you and your mom were frazzled. Despite our best efforts to alleviate the situation and begin to give you solutions, the staff was treated extremely disrespectfully.
Because this happened on Wednesday evening, nothing more could be done until all of our partner businesses opened on Thursday. First thing Thursday morning, our store manager, Cecelia, contacted our professional gown cleaning company to see if they would be able to clean the gown and have it back in time for your wedding. We were able to pay a rush and get your gown and shoes professionally cleaned and back in plenty of time. Cecelia called you directly on Thursday to discuss this solution, and you told her you were completely satisfied with having the gown professionally cleaned.
Cecelia also spent her day working with our designer to find a new gown for you as a backup, in the event that the first gown didn’t come back perfect. Thankfully, our designer representative was able to work miracles and by Friday he found another gown and had it rushed from overseas to us. By this time, your mother had called the store, accusing us of lying about sending the dress out for cleaning, and telling us she would not trust any company that would work with us. We provided your mother with contact information for the gown cleaning company as well as the identification number for your dress. We assured her that we were doing all we could to remedy the situation and would have a manager call her back.
Friday, on her day off, Cecelia called both you and your mother to discuss all of the solutions, including the new dress. Your mother accused us of being sneaky and of being liars and gave the impression that nothing we could do going forward would be acceptable. Cecelia asked, “what is it that you are hoping to have?” She said her only solution was “for this to never have happened.” At this point, we don’t know what else we could do to remedy the situation.
As soon as your cleaned gown and brand new gown arrived to our store, Cecelia contacted you on July 6 and left you a voicemail asking you to call her back. She wanted to discuss the situation with you and explain that we would be giving you a new dress and that we had ordered new shoes for you just to be safe, but could not continue alterations based on how we were treated. Unfortunately, she never received a call back from you.
When you came in for your appointment, we gave you a brand new dress and both pairs of shoes. We wanted to ensure your wedding attire was absolutely perfect, your wedding day went smoothly, and you were completely satisfied with your dress and shoes. However, we do have a standard for how we treat our clients, and we also have a standard for how we allow our employees to be treated by clients. We have never asked a client not to return before, but based on how our staff was treated in this instance, we don’t feel comfortable having you come back. Based on our experience, at this time, it is a better fit for you to do alterations elsewhere to ensure you, and our employees, have the best possible experience.
We had SUCH a wonderful experience with The Dress Shop and Olivia! She was so helpful in not only finding a dress, but also helping me customize it while keeping my style, budget and comfort in mind. Truly beyond professional, knowledgable and ...
genuinely kind. My colleague spoke very highly of their alterations service as well. highly recommend!
CAROL IS AMAZING!!! I had the best experience, and there were so many beautiful gowns to choose from! Carol helped me pick my dream dress! If I could rate more than 5 I definitely would!
Kasey B- I went to one shop before The Dress Shop. It was not a great experience. Jessica was a saint! She guided me through the entire process and constantly checked on how I was feeling. It made me feel truly heard and not like it was “just a...
nother sale”. 20/10 recommend this place!! They are amazing!
Cecelia and Milly were so helpful and kind when I went in!! They found some amazing dresses for me, and helped me whittle down my options until the dress appeared before me. : ) I will recommend this shop to everyone and anyone!
I went to 3 dress shops and this was by far the best! Hayley was my consultant at The Dress Shop and she was phenomenal. She would ask for my thoughts on the dresses and when it was clear I didn't love it, she wasted no time moving on to the ne...
xt one. The other places I went to the consultants were pushy, trying to sell me on dresses I hated and suggesting a bunch of upgrades. Hayley was friendly, respectful, and handled my guests well. It made finding my dress painless. I would absolutely recommend them!
Jessica was a dream to work with! I was really nervous going into the appointment and she was so supportive. She asked great questions to figure out what I actually wanted and really listened to what I was saying about each dress until we found...
the perfect one! As someone who is normally very indecisive, I was stunned to find my gown in my first appointment.
I 100% recommend shopping here. The gown selection is great, and everyone we interacted with with so sweet and professional.
I was nervous about going, as my budget was on the lower end and I was worried that whoever my appointment was with might be dismissive. Not so. Olivia was wonderful- super kind and personable. She ended up being the one to find my dress! E...
xcited to go back for alterations
I went to 4 different stores and the service here stood out above all of the rest and was absolutely amazing. I could also never say enough good things about Olivia and the spectacular experience she provided on both of my visits with her. She ...
was hands down the friendliest, most knowledgeable and overall most helpful and wonderful consultant. She never once made us feel rushed or as if she was annoyed by my indecisiveness and desire to try on one million different accessories. Rather, she was excited and made every step fun and light hearted. 12/10 - would buy a dress from her again.
Response from the Vendor on 11/30/2021
Thank you for your kind words! We are so excited to have helped you find your perfect gown. We will be sure to pass this review along to Olivia, congratulations again!
This place was amazing! Greeted us with happy faces when we walked in. They spoiled us w/ mimosas & snacks. The place is beautiful, with many dress options fit for all budgets. Cecelia was my consultant, & she was beyond amazing! She always mad...
e sure we were all comfortable. But foremost she made sure I was comfortable at all times, that MY voice was heard first, & that MY opinions, thoughts, & feelings were the most important. She found me the dress of my dreams & a veil to suit. Could not recommend this place more!
This was the second dress shop that I had gone to and they made the process so fun and easy! I gave them some ideas and they made magic happen and I found the dress of my dreams! I would highly recommend checking out this shop!
I had an amazing experience at The Dress Shop! Jessica was so nice and easy to talk to. I felt so comfortable with her and she helped me find my dream dress. She even put the look together by letting me try on hairpieces and jewelry.
LOVE LOVE LOVE!! These gals are professional and smart. Asked all the right questions and helped me find the perfect dress. So impressed with their selection, staff and fun atmosphere!!
I’ve never been someone who dreams about their wedding and frankly the idea of dress shopping has been what I’ve dreaded most while being engaged - but I went to The Dress Shop for my very first bridal appointment and I will be forever grateful...
I did! I worked with Carol to pick out dresses that made me feel comfortable and beautiful and like an actual bride for the first time since being engaged. The entire team was so kind and welcoming and accommodating; they didn’t pressure me one way or another the entire time. I’ve been dress shopping as a bridesmaid with other brides before, and know that the level of attention and support that I received by The Dress Shop throughout my appointment is not offered everywhere, which made it even more special and surprising! I ended up saying yes to the very first dress I tried on, after trying many, many others in the shop, and I just cannot recommend The Dress Shop and their team enough!
Had an incredible time trying on bridal gowns at The Dress Shop! Our coordinator was fantastic and facilitated a wonderful experience for me and my loved ones. Such a fun and inviting atmosphere with low pressure and focus on my budget, opinion...
s and overall satisfaction. Would highly recommend to anyone!
Had the most incredible time searching for my dream dress at The Dress Shop! It was my one and only store that I visited and was NOT disappointed. My stylist, Olivia, was SO wonderful to work with and she helped me find the perfect dress. I ...
would 100% recommend checking The Dress Shop out :)
This was my first stop in my wedding dress search and ended up being my only! Jessica K. was my bridal stylist and I have nothing but good things to say about her. She was simply amazing! I was overwhelmed and anxious, as finding THE dress is s...
uch an important part of the wedding. I went in thinking I was just looking to get an idea of what I may like and ended up finding my dream dress. Jessica exceeded all of my expectations and made it a day I will never forget! She’s so personable and radiates such warmth and kindness. I couldn’t recommend her or The Dress Shop more!
I loved shopping here for my dress! The environment is very clean and modern and they make the shopping experience a lot of fun! I also received my dress and veil several months before the original delivery date, which made the whole process a ...
lot easier. I highly recommend shopping here for your dress!
This was my first stop in my dress shopping journey and it was beyond an amazing experience. I had Jessica K. as my bridal stylist and she was fabulous! I was very overwhelmed trying on all various styles and fits, Jessica asked great questions...
to narrow down exactly what I liked and didn’t like and we went from there. I found a dress I loved but being that this was the first place I wasn’t quite ready to say “yes”. We left without a dress but with an experience that set the bar high (and that no other bridal store matched). Fast forward to 2 weeks later and I made a follow up appointment with Jessica. After my other experiences, I couldn’t imagine buying my dress anywhere else—as we were going through dresses I was very impressed that she remembered all the dresses I tried on previously. Her personality is so positive, upbeat, honest and she was extremely mindful of my budget. I ultimately said “yes” to the original dress and I couldn’t be happier! Jessica made myself, my MOH and my family feel so comfortable and so included throughout the entire process without shying away from my personal thoughts and opinions. The dresses that are at the Dress Shop are beyond gorgeous and the options were endless. I cannot recommend Jessica enough she truly made our experience!
The Dress Shop is absolutely fantastic! My consultant Jessica was absolutely amazing, and went above and beyond to make this experience wonderful! She helped me find the most amazing dress, and was so kind and patient with me the whole time! Th...
e shop is beautiful and clean, with such a great selection of dresses!!
I was very impressed with The Dress Shop! From the moment I walked in, I felt welcomed and had such a good time trying on dresses. I had Jessica, who made the experience extremely easy and fun. She listened to my likes and dislikes and ended up...
picking the dress I said yes to! Highly recommend her as your consultant! The prices were reasonable as well, my budget was less than 1,500 and I still had many to choose from. Highly highly recommend this place to get your dress!
Olivia was a miracle worker! She was so patient with me as I tried on so many dresses, and ultimately pulled what would be my wedding dress! She was so sweet and made the whole experience special. I thought the dress selection was awesome and r...
eally organized. The store is beautiful.
I brought my wedding dress to The Dress Shop to be altered. I was matched with seamstress Thelma, who right off the bat made it known that she was professional, kind, and awesome at her job. I knew my dress would be in good hands and Thelma! My...
dress was HUGE on me, and from my waist up was all very detailed lace, along with lace all over my arms. Thelma had her work cut out for her but she TOTALLY delivered. Thelma brought the dress up, took in my sleeves, brought my sleeves up all while leaving virtually no trace behind that I could see! She also did the typical hem and bustle. Her work with the lace was clean, intricate, detailed and I could tell she took her time on it. Each visit, Thelma ensured I felt comfortable in the dress and would ask me if there was anything else I wanted to change. Thelma took every idea and part I wanted to change and was confident AND did it! There was one spot where you could see a scar from a previous surgery that I was self-conscious about. Thelma used lace that she had taken off elsewhere when fitting the dress to me and placed that lace over the scar. It looked like that piece belonged there the whole time! I can't imagine having anyone else other than Thelma work on my dress. I cannot recommend The Dress Shop and Thelma enough!
My consultant Jessica was literally RUNNING to get our questions answered and to get accessories. Jessica was so attentive and really listened to the feedback me and my whole party gave her. The shop was clean, well organized, and very welcomi...
ng to us. I couldn't imagine a better experience
Response from the Vendor on 06/01/2021
Thank you so much for sharing your experience with us!!
Very helpful and kind associates! I was super nervous, but had a great experience and found my dress on my first appointment, which I never thought would happen. So happy :)
Response from the Vendor on 06/01/2021
We LOVE to hear this! Thank you so much for sharing your experience!
I had a wonderful experience here! I was feeling discouraged with finding a dress and running out of time! Jessica at The Dress Shop made me feel special and listened to me! I highly recommend this shop!
I would recommend the Dress Shop to anyone looking to buy the wedding dress of their dreams! Not only was the shop clean and well-organized (having the dresses sorted by style with pictures of the dress on its bag was so helpful!), but it was ...
stocked with beautiful, well-made dresses at very reasonable prices. Nadeisy went out of her way to make my party and me feel welcome and cared for. She really listened to what I had to say, was extremely knowledgeable about all the dresses, and knew exactly how to help me find "the dress". She even took the time to see me later in the day when I came back to try-on my favorite dress again and ultimately "say yes to the dress!" I can't say thank you enough to Nadeisy and the rest of the staff there for all they did to make such an important day so positive!
I never do reviews. EVER! I had been several dress places looking for the perfect dress. My experience at the Dress Shop was by far the best I had. Jessica made the process so much fun and was able to find me exactly what I was looking for! I h...
ighly recommend this store. They truly care about making your perfect day possible!
Erica was sooo helpful! Had come here in my initial dress search, only to come out empty handed. I must've tried on 50 dresses when I emailed Erica back. She never gave up on me and found my dream dress! It was a pleasant. If I had to be criti...
cal of anything, the seamstress kinda scared us into purchasing way more than what we needed (lace and beads), but still , 10/10 experience. Thanks Erica :)
Absolutely everything about finding my dress at TDS was perfect. I worked with Olivia and she was so amazing, made me feel comfortable and confident in any dress I tried on and listened to what I wanted in a dress while also giving me things to...
try that were similar but that I definitely wouldn’t have picked out myself. They offer complimentary mimosas while you are your guests are shopping around the store which is fun. Private fitting rooms with a couch for your guests as well. Just overall a wonderful experience. I cannot wait to get my dress, it was the perfect day. Looking forward to getting my alterations done and seeing everything come together, I also purchased my veil and accessories for the day through the dress shop and could not be happier!! Thank you guys!!!
On first opinion I judged this shop as too expensive and uptight for me. I was presently surprised when they proved me wrong! They have a good variety of dresses and I found the one for me! What honestly sold me was Jessica, she was so real and...
honest with me and I didn’t feel that in the (many) other shops I visited. I struggle to make big life decisions but Jessica got to know me and wanted to help me find the dress that would make me happy. I am proud to have bought local and am happy to have a relationship with this shop forever! Thank you Dress Shop!
I went into The Dress Shop after driving by 1,000 times when I used to work in Howell. I would always think..."omg one day I'll get to shop there." My mom has always wanted to go there as well, and said that HAS to be the first place we go when...
it's time. Finally, got engaged! We didn't know what to expect, as the wedding date is well over a year away. I didn't know if I'd walk out with a dress or not.. But our dress consultant, Jessica Kiefer, was hands down the BEST. I'm a very decisive person, and I know what I like, and what I don't. I spent SO much time pinning dresses, silhouettes that I liked, and I had like 30 examples of dresses to show her. I ended up only showing her ONE photo of what I like. Talk about a professional, and someone who listened to me, vs trying to sell me on something that I wouldn't love. I walked out with the PERFECT GOWN chosen for my wedding day (exactly what I had envisioned since I was a little girl), the most beautiful cathedral veil, and made the choice to get the dress cleaning/preservation as well. If I'm going to buy this dress, I want it to stay as timeless as ever. I would HIGHLY recommend going to The Dress Shop and ask for Jessica to be your consultant. Legit want to be best friends with her.
This was such a fun experience even during COVID. Cece and the staff at TDS were so helpful they listened and delivered. They had a wide variety of options and my family had a lot of fun too! I found my dress at this location, but had I not, it...
was still the best experience of the 4 shops I visited.
Thanks for making this experience a memorable one!
I bought an off the rack sale dress from The Dress shop back in early 2019 and was very pleased with the experience back then. Since postponing 2 times now, losing my dad and deciding to have our wedding on our property I decided my dress just ...
didn’t fit the bill and it wasn’t what I truly wanted. My new wedding date is June 5th, 2021 which didn’t give me much time to find a new dress. I made an appointment and went to the appointment by myself while low hopes and low self esteem. My consultants, Karena, was amazing. She listened to everything I said. She made sure she only let me try on dresses they could get in time and in or around the right size for me. Karena ended up picking out a dress I NEVER thought I would like. Turns out she knows me better than I know me! 🙈 Thank you The Dress Shop!
This bridal shop was amazing to work with! They give everyone disposable slippers to wear during the appointment to keep the store nice and clean, offered champagne to us while looking at all the dresses on the floor, and really ensured that th...
ey wanted me to pick my dream dress, even if that meant it wasn’t from them. My consultant was Lilly and she was so sweet, comforting, and helpful. I have some narrowing down to do between a dress from here and two from another store, but I couldn’t have asked for a better appointment. I would definitely recommend them!
I really appreciate that The Dress Shop unlike most boutiques is still allowing for free appointments. Most of the places I have looked at are charging a mandatory $100 fee to book the appointment. This place really made you feel special, they ...
still allowed you to bring in up to 4 people and you had your own little room for privacy. Everything was above and beyond my expectations.
This was my first time trying on wedding dresses and this experience was amazing! Our consultant was Cecelia and she was phenomenal! She helped me find my dream dress and veil and accessories. I would HIGHLY recommend the dress shop!
Great experience with this shop. Karena was great and was able to work within my limited timeline and budget. Very accommodating and even put up with my parents and future mother-in-law trying to call in and figure out Zoom! Shop was very clean...
and everyone was friendly!
I had a wonderful experience at The Dress Shop. It was my first time trying on dresses, so I was a little nervous. The staff was friendly, safe and helped me figure out what I truly loved and felt comfortable and confident in. I can highly reco...
mmend for anxious brides just trying to figure out how to be a bride.
My husband and I loved working with The Dress Shop. We purchased our bridesmaid gowns and rented all the groomsmen tuxes through The Dress Shop. Despite changes to the number of bridal party (due to downsized COVID wedding), The Dress Shop acco...
mmodated us with all of our orders and even rushed a delivery of tux rentals. The dresses and tuxes all arrived on time (even with the dresses getting shipped around the country!), and we had exceptional service. Thank you!
I worked with Heather. She was very helpful and kind. I would 100% recommended The Dress Shop to anyone looking for their dream dress!
Was greeted with a warm smile and Hello. I had the pleasure of working with Brittany and she was fantastic!! They have all the dresses separated in to certain categories which was really nice. I was able to actually go out and pick the dresses ...
that I wanted to try on. I got the whole new bride experience during this pandemic. I went to another shop and did not get to look at anything. The 2nd dress I tried on I knew it was the one. I did try on all the dresses that I had marked. just to make sure it was the one!! We were offered drinks which was nice. After deciding that it was my dress, Brittany put all the accessories on me so I could kind of get a whole bride look!! It was absolutely perfect!! Thank you dress shop for helping me find my perfect dress!!
This shop was awesome, loved every minute of it and everyone was very kind.
I will be recommending The Dress Shop to every bride in the future! My consultant, Hayley, went above and beyond to make my appointment personalized specifically to me. I could not have found my dream dress without her.
Jessica was amazing!! She pulled a dress for me that I had not chosen and I ended up loving it and saying yes to the dress! They have a huge/ amazing selection and an extremely friendly/ helpful staff. They made this feel like a very special da...
y for me and were also able to provide excellent services in coordination with Covid regulations. You should definitely go to the dress shop while looking for a wedding dress! This was an amazing experience.
I had an absolutely amazing experience at the dress shop! I booked a private appointment and they accommodated to everything that I needed. They customized the Manikins in the store to dresses they thought I would like and even had placed bride...
smaid dresses around the store in the color scheme of our wedding. It was my first time out dress shopping and my dress consultant went above and beyond to make me feel beautiful and help me figure out what I was looking for. Our group had so much fun!
I just want to say that I had an absolutely amazing experience at The Dress Shop! There were so many choices and styles which was amazing!! I wasn’t sure what I was looking for and Heather was amazing!! She made me feel comfortable and opened m...
y eyes to possibilities I never thought of (with the help of my mother lol). All of the staff was super friendly and just made me feel so special! There were tears shed and I said “Yes” to my dress on my first shopping trip! I highly recommend The Dress Shop! Ohh and they made my little one feel like a princess too!! Dolled her up and made her feel amazing! She was beaming from ear to ear!
I had the most incredible experience at The Dress Shop! Karena was so personable and accommodating! She is the very best at what she does! She took the time to look for my reactions to the dresses and helped me pick my absolute dream wedding dr...
ess. I am so thankful that I made an appointment here because the day was perfect and everything I imagined it would be! We had so much fun! Thank you so much Karena for being the best stylist and getting to know your customers. You are amazing!
My first store to try on dresses and I walked out purchasing the ONE!! The selection was incredible! This was bitter sweet for me as I just lost my grandmother and my fiancé’s uncle. So I was feeling overwhelmed, anxious, excited but sad to. Bu...
t Cecelia was AMAZING!! She made me and my group laugh and enjoy this special moment. She also reached me on a personal level knowing that my fiancé is a police officer and she shared her love and appreciation for them. I truly appreciate the support they gave me and I had a BLAST!! Champagne and food for all of us and again the laughs and good tears shared is a memory I’ll never forget. Thank you!!
Had a great experience at The Dress Shop! I had a large group and TDS was great at accommodating us, champagne and all! The only reason I knocked one star was due to the fact that the dress I tried on was small and had minimal cleavage, and whe...
n I ordered and got the dress in my size I had much more cleavage than expected. It would have been good to know where the front and back of the dress would ‘fall’ before I ordered the dress, but otherwise great experience!
I got my wedding dress here, and I got a beautiful gown. I was pleased with the staff who helped me select my dress and how professional they were. They also gave me some recommendations on accessories that make my dress that much more beautifu...
l. In addition, I was impressed with how they handled re-scheduling appointments that had to be cancelled during the stay at home order in Michigan. The staff worked extra hours and put in a lot of overtime hours to get things done.
The only thing I am disappointed in is that when I inquired about the cost of alterations when I purchased my gown, the staff told me to allot approximately 1/3 of the cost of my dress for alterations. Based on consulting with other brides and doing my research, that estimate seemed typical and fair. However, I had to pay significantly more than than what I was told. I understand that small businesses have been hit hard due to being closed for 3 months during the stay at home order in Michigan. Therefore, I expected the prices to increase slightly. However, I wasn't prepared to pay as much as I did. I think the staff needs to be honest with their brides on the cost of alterations up front, especially since you have to book your alterations with them when you buy your dress to ensure availability. It's only fair to the brides, especially those who have been hit hard this wedding season with many extra expenses because of COVID-19.
Response from the Vendor on 07/03/2020
Hello Paula,
Thank you for voicing your concerns. Alterations pricing differs for each wedding dress based on the amount of work that needs to be put into altering a particular dress to be a perfect fit for the bride. This is dependent upon...
what alterations need to be done, the intricacies of a particular style, and how the dress fits your body. As you know from your fitting, most of the work that needed to be done on your particular dress was in the hem, which was especially time consuming, labor intensive and intricate, and therefore was more costly due to the number of hours our seamstresses needed to spend on your dress.
During each alterations appointment, we go through all of the work that needs to be done and explain the pricing to the bride, and the bride agrees to, and signs for, the price before any work is completed. If, for any reason, if the bride is unhappy with the price of our alterations or does not agree with the work that we suggest having done, the bride is always free to take her dress home and not do alterations through us. Being that you had two alterations appointments with us, we are surprised to hear that you are unhappy with our pricing, as you did not voice this to our seamstress during either appointment. We always welcome questions and concerns and would much rather talk things through with our clients than find out after the fact that our client was unhappy. If you have any future appointments with us, we would love if you would talk with us directly so that we can come to a mutual understanding and agreement – we always want our clients to leave happy!
Thank you for taking the time to voice your concerns through this review. Good luck with your wedding!
After visiting 4 dress shops during Covid The Dress Shop was by far the best experience I had when shopping for dresses! I was able to walk around and pick out what I liked vs other stores choosing for me. The staff was super helpful and patie...
nt especially with me being so indecisive. I would recommend this place to any bride looking for an amazing dress shopping experience!!!
This place is amazing. I was super nervous about dress shopping during the Covid-19 outbreak because I wanted to have the traditional day where I could bring my bridesmaid and mom with to the store. The Dress Shop offered private appointments a...
t a seriously reasonable rate ($150, with $100 going towards the dress, so effectively $50) which allowed me to bring everyone I wanted to AND included snacks and champagne. Karena was an absolute dream to work with and made the day extra special. She was so good at helping me figure out which dress was the right one for me, pulling items I hadn't even considered and then guiding me through the process of narrowing down my top three choices. Definitely worth the drive to Howell!
My experience at The Dress Shop was truly remarkable!! I went into the shop without any idea of what I wanted for my bridal gown. I was immediately greeted by Ceceila when I arrived with a warm and welcoming smile. From there, Ceceila walked me...
through each part of the selection process. She asked me so many great questions that I did not have the answer to and listening to every word I said, Ceceila had a great dress in mind for me. Turns out, my party and I selected it and it was the first dress Ceceila put me in. I was AMAZED with the selection and after trying on many others, I picked the very first dress I tried on (the same dress Ceceila had in mind). It was like it was meant to be or something... haha but seriously, I cannot rave enough great things about my experience at The Dress Shop and with Ceceila.
What a fantastic experience! My consultant, Cecelia, was amazing- really attentive and adaptive in helping me narrow down from a huge variety of options. She listened closely to what I wanted and was a huge help as I began to realize that what ...
I really wanted was completely different from what I thought I wanted! With her help, I was able to find my perfect dress and veil! She was very thoughtful and creative in showing me different options for customizing my dress and veil- I ended up going with all of her wonderful suggestions. The entire staff was extremely positive and energetic, making the whole experience a good one. I plan to return for tux rentals and bridesmaid dresses.
I absolutely LOVED my experience here, Cecelia (Cece) was awesome, attentive and really listened and asked questions which brought us to THE ONE!! She was very quick to bring in accessories that seemed perfect when we felt it needed something ...
extra. The entire staff I came into contact with was great, very detailed understanding and just so sincere in being helpful. They made sure I did not get overwhelmed by all the choices as well as all the input from others to ensure I was comfortable. The entire process was extremely efficient yet very personal, you actually have your own fitting room with mirrors and chairs for people who come with you. I truly felt special which is how you always dream it to be. Thank you for making this experience the best!
My experience at The Dress Shop was nothing short of amazing! I didn't have much of an idea about what I wanted my look to be (this was my first appointment ever), but the staff is absolutely fantastic! I worked with Jessie, and she was so enco...
uraging and helpful! She offered advice when I wanted it and support when I needed it, and I walked out knowing I had found the dress of my dreams! I had my own private dressing room big enough for my entourage of 7 people, which made the whole experience even more personal! 100% would recommend this shop!
My experience here was amazing. I've never been one who likes shopping but it was actually very fun. I arrived having a dress I really liked in mind but they still had me try on others to make sure I was positive about the dress I wanted. The s...
taff was amazing. I would highly recommend going there. I worked with Hayley and she was very excited and enthusiastic. She even suggested some dresses for me to try on that I hadn't even noticed. All in all, it was a fantastic experience.
I highly recommend the dress shop! I am getting married in October and the whole beautiful princess bride is vey overwhelming to me. I don’t love to be the center of attention.
The staff at the dress shop are amazing! I had already bought my ...
dress, but I wished I walked into the Dress Shop first and started the whole process with them. Staff acknowledged me and welcomed me as soon as I walked in the door. I was looking for my jewelry for the wedding. They took the time to explain how much your hands will be photographed and the difference between a naked wrist without a bracelet and a wrist with a beautiful bracelet. It makes a HUGE difference and something I would have never thought of.
I was overwhelmed by the idea of choosing jewelry, but they made it so easy! We started with looking at photos of my last dress fitting and looking at my engagement ring. I had just done my hair and make up trial- which was perfect timing to see how the jewelry really would tie in. We took it step by step and it was all so wonderful. I tired on the earrings and then the bracelet and both were absolutely perfect! There was so much guidance, patience and support - I really felt they cared about making my big day special. I never once felt like I was just a number or another sale to them, even just being there to get my bridal jewelry. I would highly recommend The Dress Shop to anyone, I had such an amazing experience!
I did not find my dress here, but they made the experience so worth it! My stylist was so down to earth and really understood the look I was going for.
Highly recommend! Very stunning dresses and helpful staff!
The whole team was great and were always excited and complimentary whenever we came in for fittings. Found my dream dress and had such a good time doing it!
I made an appointment at the dress shop after going to many different dress shops to find the dress. They were so helpful and helped me find my dream dress!
I cannot say enough good things about The Dress Shop. My sister and I both got our dresses from here. CeCe and Jessie were both so amazing. They were so helpful and truly made us both have the best experience possible. The dress selection was s...
o amazing and the dresses look much more expensive than their price tags. They first allow you to actually walk around the store and pick out dresses yourself. After you try on a couple and they listen to your likes and dislikes, they pick out more dresses that fit your preference! I could literally go on and on about how great they were.
Oh and they have amazing mimosas!
Beautiful shop! Wonderful staff and experience!
I got my dress, bridesmaid dresses, and alterations done at The Dress Shop and they were wonderful through the whole process! They are one of the only alterations teams that puts in a bustle that actually lasts...that is a rare find, unfortunat...
ely!
I bought my dress here and got all my fittings done here as well! Staff were always amazing and made me feel special.
I had a wonderful experience with The Dress Shop. Their selection is great, the staff is helpful and friendly, and they took good care of my dress throughout the alteration process. I got my veil there too. I love my dress and veil SO much and ...
am so glad I went with them. Thank you guys for helping to make my wedding so beautiful!
I had the best experience at The Dress Shop. I had gone to another bridal salon prior, and I felt pressure and overwhelmed throughout the entire process. The Dress Shop was the complete opposite experience. My consultant (I'm blanking on her na...
me) was so helpful and fun. I had a bigger group of five very different opinions, and she navigated through them all. I ran over my time because I'm terrible at making decisions, but she was so patient, and she helped me make my very best and favorite wedding decision. I felt beautiful and calm the whole time. The other appointments for fittings that followed were easy and quick, and I appreciate all of their help and kindness. The shop is so clean, chic, well-organized, etc. that I've suggested it to every bride I've come in contact with. Both one of my bridesmaids and my maid of honor made appointments there for dress shopping for their weddings as well.
By far the best experience and Cecelia was a huge part of that. Being that it was my first time ever trying on wedding dresses, I had no clue what I liked and didn't like. Cecelia was so patient and helpful and really took the time to get to kn...
ow me and what I was looking for. She helped me work through each dress until we found the perfect one for my big day. Thank you so much Cecelia for being so understanding and helpful and helping me find the dress of my dreams.
My dress shopping experience was absolutely amazing! I actually bought my gown during one of their sample sales- it was a dream style of mine- a Maggie Sottero A-line gown and I got an AMAZING price on it! I also bought my veil and a hair comb ...
accessory and people could not stop talking about how beautiful it all was! I also used their alterations department and they did a fabulous job!! You will not at all be disappointed with their dress selection or service! Top notch place!!
I am so pleased I went to the Dress Shop to get my wedding dress. From the moment we stepped in the door they made us feel welcomed. They had an amazing selection of dresses and they were organized into specific styles which was very helpful. W...
e were able to go through the dresses and put rings on which ones I wanted to try on. I worked with Jessie and she was amazing! She had awesome recommendations and was great to work with. I would definitely recommended going here to find your wedding dress!
I worked with Jessie, she was the best! She started by offering us mimosas, then giving me and my bridesmaids a handful of colored rings. We went through the store and put a ring on everything I liked and wanted to try on. Based on my selection...
s, Jessie added some of her own recommendations. I found my dress, and cant wait to wear it!
I had an amazing experience buying my dress at The Dress Shop. This store has a large selection of dresses from a wide range of prices. Even though I visited with a specific Maggie Sottero dress in mind, I found many other dresses that I liked ...
once I got there. My consultant was Jaime D. and she was extremely helpful! She really listened to my vision for my dress and carefully and thoroughly answered all of my many, many questions about each one I tried on. She even pulled in help from the head of alterations at TDS to answer my more technical questions about changes I could make. Brie, another consultant, also helped answer questions about different colors the dress came in and her and Jaime were able to find similarly colored dresses in the store to show what mine would look like. Really, each person I worked with at TDS went above and beyond in helping me. I cannot recommend this bridal store enough!
I had the ABSOLUTE best wedding dress shopping experience at, The Dress Shop. My bridal stylist, Emily Z. made my experience a dream. She was so helpful and made me feel so like a princess the whole appointment. I couldn’t have asked for a bett...
er experience. I said, “yes to the dress” at The Dress Shop and couldn’t be happier 😍
I'm a bridesmaid and we worked with Emily from The Dress Shop. She was so knowledgeable, down to earth, and fun! Honestly, trying on bridesmaid dresses can be a drag, but Emily made it a great time! She was super helpful in helping us pick just...
the right shade of pink, and pulled styles for us that would work on many different shapes and sizes.
Such a great experience at The Dress Shop! I am a very indecisive person, and my mom and sister never thought I'd find my dress at the first store I went to. Emily was amazing! I thought I knew what I was looking for in a dress, but didn't l...
ove the ones I chose to try on. Emily was so patient and asked what I liked and didn't like about each dress. She helped narrow down what I was looking for and picked out options based upon my answers. I don't think I would have found my dress without her, but once I tried it on, I knew it was the one! It honestly felt like I was shopping with a friend. Go check out The Dress Shop!
Literally the best place ever to go wedding dress shopping!!!! Emily is such an amazing consultant and I would personally highly recommend her!!! Emily and the dress shop made saying yes so easy!
I have never been so upset or disappointed in the 3 months I’ve spent shopping for wedding dresses as I have at The Dress Shop! I called Saturday morning asking if they had a specific dress in store and they explained it was. As they were close...
d Sunday/Monday, I made an appointment for Tuesday and drove almos 2 hours one way from Kalamazoo to Howell for this one specific dress. I arrived, only for them to have put me in the wrong dress and inform me they sold the dress before my arrival. Over 4 hours wasted of my day for nothing more than an experience with incompetence and a broken heart. If I could award 0 stars, I would, however, I do not recommend to any brides that are looking for a memorable dress shopping experience.
The private rooms are really nice especially if going with a group. They let you look thru all the dresses and pick a handful that you want to try on! It’s nice to be able to browse and pick for yourself what you want to try on! The sales assoc...
iate was very conscious of my budget and did listen to what I wanted in a dress!
I bought my wedding dress from here and it was literally the most beautiful dress I’ve ever seen, especially on the wedding day! They staff all did an amazing job making sure it fit how it should and that it was ready to go when I left the sho...
p! I was bummed that all of the buttons from the bustle were ripped off, but it was because we partied so hard at the wedding! Thank you guys for such an amazing experience and dress of my dreams.
Ps- my groom cried when he saw me in it...so you guys did your job 😊
The girls at the dress shop were so great! The seamstress did an amazing job and were so nice every time we came in to do a fitting. They made sure that I was comfortable in my dress and anything I didn't like or had questions about they were p...
rompt with.
My dress was so beautiful. Thank you all!
My experience at TDS was beyond amazing! Their inventory is incredible, as well as their ability to accommodate a wide range of budgets. Emily was fantastic to work with. She genuinely listened to me and guided me when I felt confused. She made...
my "yes" so easy! It's not only about the dress, it's about the experience. I would give TDS 10 stars if I could! THANK YOU!!!!!
I cannot saw enough about this bridal shop. The ease of making an appointment, the flexibility and late nights, the massive selection of dresses. It’s all fantastic. Emily listened to everything I was looking for in a dress, let me pick out a f...
ew I liked, and I even picked out one that she was thinking of for me. Who would have thought the second dress I tried on was “the one.” Even after trying that one on, she had me try on several more just to make sure. Between the fantastic customer service, the mimosas offered when I walked in the door, and the fact that they are an upscale salon with very reasonable prices, I couldn’t image going anywhere else! Helpful tip, go looking as early as possible in your wedding planning timeline. I was able to secure my dress with a discount on the veil by only putting $200 down. They require 60% down to order the dress, but when you find THE dress 1.5 years in advance, you have plenty of time to make payments before they will order it and you won’t be stuck with a giant bill at the end on top of your alterations!
This was the first shop I went to -- the service was outstanding. I found my dream dress and my bridesmaids' dresses in under an hour and a half! The selection is huge. They really respect your budget and make awesome suggestions based on what ...
features you like. So personal and warm!
I went to the Dress Shop for my first ever bridal dress appointment mostly just to get an idea of what I wanted and what looks good. My mom and I went without my bridesmaids and future MIL because we kind of went that day on a whim. I was actu...
ally really nervous about trying on dresses for some reason and my consultant Emily made me feel completely comfortable and it turned out to be a lot of fun! I even ended up finding my dress that day! Then of course I wanted to bring in my sisters and bridesmaids and everyone so they could see and approve the dress, which Emily was totally ok with. I brought in my whole loud group a few weeks later and again Emily was amazing, totally put up with all of us and helped us find a bridesmaid dress when I came in with no idea at all what I wanted. HIGHLY recommend the Dress Shop and definitely ask for Emily to be your consultant, you won't regret it!
Rented suits here for my wedding. I worked with Rachel and she was great the rest of staff was also very friendly and helpful. I went with the Michael Kors suit I was very impressed by the quality and thought the price was very reasonable. Wo...
uld highly recommend
Both my bridesmaid had "said yes to the dress" at The Dress Store and was highly recommended to me when I got engaged. I came in kind of skeptical because I have tried on so many dresses beforehand and was kind of all over the place. My bridal ...
consultant was Erica and she above and beyond. Erica helped me center what I wanted and got to know my personality and quirks. Erica was really tuned in on what I wanted and helped navigate tons of dresses that I liked. Erica was also really helpful wrangling up my guest to make sure they behaved. I ended up purchasing a dress during their designer sail and helped me picked out an awesome belt to go with the gown. If you are a finky and really want to try on tons of dresses please request Erica and let her help you find that "feeling" every bride talks about.
I had such a great consultant! Emily was amazing and so friendly. She was so helpful and knew exactly what I wanted.
I was recently married on September 16, 2017 and I cannot say enough great things about my Dress or The Dress Shop!
I had been to 3 other dress shops - The White Dress in Howell, David's Bridal and Gina's Bridal - before my appointment here. ...
The Dress Shop by far had the most dresses in the style I was looking for - sheath - and within my budget - $1,500.
They offer your group mimosas while you shop which was a really nice touch!
What made my choice easy was when my consultant walked me out from the dressing room into the natural light of their front entrance and I had my - this is my dress - moment.
I also had my alterations here as well. My straps were very itchy and I have very sensitive skin and was getting a rash from them. They were able to wrap the straps in a sheer material and place cotton on the underside so it would be softer against my skin. I had NO issues the wedding day.
I LOVED MY DRESS!
The ladies at The Dress Shop were so great! I made an appointment and the rest was a breeze! We got to the shop and were immediately taken care of and they gave us free reign to look at all the dresses and see which ones to try on. They were al...
so having AN AMAZING sample sale which the attendant pointed out to us. I tried on MANY dresses, and they kept bringing in more with smiles and constructive suggestions. I ended up buying a dress I LOVE and I was extremely happy with the experience. I walked away with a sample gown, so I don't have anything to say about their shipping or alterations, but the sales experience was great.
Loved the girls that worked here and loved my wedding dress! Would definitely recommend for all your bridal needs!!
Great experience at The Dress Shop! My consultant Maddi was excellent and did a great job helping me weed out the dress styles I was on the fence with. Even though I have not found my dress yet, I still liked my experience there and would recom...
mend anyone to go there! Very nice and patient!
Seriously, do not go anywhere else before going to The Dress Shop. I found my dream dress here and have nothing but good things to say! This beautiful shop has so much variety without being overwhelming, along with incredible service. My consul...
tant, Madalyn, was knowledgeable, friendly and very patient with me and my group. Never once did we feel pressured or rushed! Overall, the experience was perfect and I would recommend any bride shop for their dress here.
From my first appointment through my last alteration appointment, everyone at TDS is so friendly and truly listen to your wants and work hard to find solutions if it is not what you wanted. The selection is incredible, I don't know how anyone c...
ould not say yes to a dress here. When it came time to get my dress altered, the seamstress was so patient and knowledgeable, it turned out beautiful and fit my body perfectly!
I found my dress after trying on only 6 dresses here. It was the second one I tried on and I absolutely love it. The consultant, Cecelia, was amazing. My group was great but I brought a big one (6!) so there were a lot of opinions. Cecelia made...
sure to keep the focus on me and really made sure my opinions were heard. She did a lot of "behind the curtain" talking making sure I was truly comfortable. She was so positive and pleasant, I'm sure she's the reason the day went so well. I would highly recommend this place (and her!) to anyone looking for the perfect dress. My appointment ran late but they were super accommodating and even let my group try on bridesmaids/mother of the bride dresses! Our hour and a half appointment turned into four hours but we found not only my dress but all my bridesmaids' dresses as well. This place made my day truly special and stress-free!
The Dress Shop was one of the first places I went after getting engaged and being so excited to start planning my wedding. I didn’t think that I was going to find anything, because my sister, mom, and I just went on a lark to quell our exciteme...
nt. When we arrived, we were so impressed with the level of service that they provided. We were shown to a private room and had a consultant (Cecelia) dedicated to us. She gave me a few rings to go through the shop and put on the hangers to show which dresses I wanted to try. TDS is smaller than somewhere like David’s Bridal, but this is one of those cases where less is definitely more. As I began trying dresses on, Cecelia listened to what I liked and didn’t like about each dress and used that feedback to make suggestions about others. She also picked out accessories and veils to help me visualize everything together. To all of our surprise, I ended up finding THE dress that day (though I was nervous about it being so early, so I didn’t make the final decision until a few months later). The whole process was amazing and I have such great memories of that day! I came in several more times to look at accessories, MOH dresses, and to stop by for the trunk shows and it was worth the 45 minute drive - they were always accommodating even when I hadn't made an appointment. Couldn’t have been happier with TDS.
Hands down one of the best decisions I made. Shop here first, don't go anywhere else. I unfortunately wasted my time at 3 other shops before finding this Godsend.
When I walked in, I immediately knew I was in the right place. It smelt clean...
and looked fancy! They immediately offered my mother, sister, and I champagne, orange juice, and water. It was so inviting!
They started off by giving me colored rings to put around the hanger of any dress I found in the shop and they would immediately haul it away to my private room (so we don't have to carry anything!). They also gave me unlimited rings, so I didn't have to feel closed off to my options. The first thing I noticed was every dress was in my budget! I only saw one dress that was $3,000, but the store is so nice I thought I'd be looking at $3 million dollar dresses! Plus, every dress comes in several colors of off-white!
I ended up trying on over 25 gowns because of how gorgeous they all were (in other dress stores, I only tried on 3!).
At the end of the day we had a blast! and I FOUND MY PERFECT GOWN. It was amazing. Go here!!!!!
Response from the Vendor on 09/28/2017
Thank you so much for the glowing review! Do you happen to remember who your consultant was? We would love to pass your experience along!
First I'd like to say I have no idea who is writing these reviews, but I can't believe honestly they have such good ones!! I wouldn't give 1 star if I had the option. RUDE, SNOTTY AND ONCE THEY SELL YOU THE DRESS ON YOUR INITAIAL APPOINTMENT, T...
HATS YHE END OF THEIR KINDNESS. My daughter in law purchased her wedding dress as well as 10 bridesmaids dresses. They were ordered MONTHS before the wedding and they kept telling us they would be in, SEVERAL TIMES we were told they would be there! Every time someone called or went there, they treated them EXTREMELY RUDE, ESPECIALLY THE OWNER!!! Save yourself the HORRIBLE EXPERIENCE....DONT GO TO THE DRESS SHOP IN HOWELL MICHIGAN!!
I got my wedding dress, accessories and my bridesmaids dresses from The Dress Shop. They are amazing and make things as easy as possible.
Contact Info for The Dress Shop
4210 E. Grand River Ave, Howell, MI
The Dress Shop