I came to look for my wedding dress with my future mother-in-law in October-November. First question they asked me was “What is your budget?”. It was my second experience shopping for a dress and the first time I went nobody asked me this ques...tion. My mother-in-law confirmed it was not a good question to ask. But okay, let’s say this information makes everyone’s life easier and there’s nothing wrong, just a little bit straight out the gate. So I said that my budget was around 1500 because this is average amount of money brides spend in the USA and I wasn’t really prepared for this kind of question so I answered pretty abstractly. But, obviously, I am prepared to spend a little more money if I can really find the perfect dress. So the manager, her name is Sally, explained me that different colors of hangers are different price levels and I wanted to try on some dresses over 1500 but I wasn’t even shown them. When I found out I didn’t try them, I asked the manager and she said to me “we are not able to order them, I just checked”. I was like okay, thats super weird that dresses which are all “over my budget” all can’t be ordered. But I couldn’t see at the time that she was lying to me. So, my mom in law later in the day said “yes, I saw how she put back all dresses you took and when I asked her why you didn’t try it, the manager said “it’s over her budget”. And every time when I was asking to try something, the manager was CONSTANTLY saying “it’s over your budget, it’s over your budget”. So, I left the store and texted the manager at home that there are some dresses by Justin Alexander I saw on website and wanted her to check what kind she has. She said she will look and send them to me to look at. Never happened. In a month or two (After I already found a nice place in Charleston to buy my dress) I stopped there to look for veils and they didn’t allow me even look, because apparently they are only “by appointment”.
So I left my phone number, and guess what, they never called me. I don’t know how this place have such a great rating with such terrible customer service.