The Equinox Golf Resort & Spa

(Abbreviated to fit) Whatever you do, don’t get married at the Equinox Resort in Manchester. Let our experience help you avoid a nightmare. The setting is undeniably stunning, and that’s how they lay the trap. As soon as you’ve signed the contract the bait and switch begins. There are 2 fundamental issues, the event staff is woefully underresourced, the the hotel desperately needs a major renovation. To be fair to the one employee who was consistently incredible, Jackie, who managed the room blocks, you are great. But the organization of the room block doesn’t make up for an underperforming events team. There is also a fundamental assumption to note. For our family, the $100k - $150k+ in revenue the wedding brought to the hotel is a lot of money. A lot, a lot, a lot of money! It’s the largest amount of money we’ll spend at one time. That’s a college education. For the Equinox Resort, that makes you 1 of 3 weddings they’ll do that weekend with 3 more the next weekend, and they know you’re not coming back again. Any corporate event or corporate client is going to be more important than you are, and that's not an inference, the Head of Sales said that specifically. Think about it with 3 weddings most weekends, they don’t have 3 bridal suites, they just say any room in the Orvis House is a “bridal suite.” After seeing how dirty our room was when we arrived, the front desk tried to move us to the largest ‘suite’ in the Orvis House to apologize. The head of sales stepped in, “It’s reserved for the MInister's conference, they come back every year.” The room was so bad we had to find another place for the Bride to get ready off-property the morning of the wedding so it didn’t ruin the getting-ready photos. The event staff. They’ll tell you everything is set up, and by the time you get to the event, it’s too late to have them execute all the details they’ve missed. “There’s just not enough time,” you’ll hear. Your choice is to spend the most important hours of your life fighting with them over all the things they failed to execute or spend the time with the people who love you and came to celebrate your big day. They prey on this fact, it’s predatory. Get to the finish line and then say we can’t possibly do all the things we told you we would. If the details are important to you, go somewhere else. Ultimately, if you can bring in your own event staff to overcome their deficiencies, and you tell your guests to stay somewhere else, it’s possible to have a great event. You could work around them, but if you have to spend that much energy, just go somewhere else. Our original wedding coordinator quit, and after a month of unanswered emails, we reached out to the staff. As soon as we’d signed the contract it was harder to get her to reply, which made it more difficult to notice when she’d stopped replying at all. When we called, the hotel’s response was, “oh she quit weeks ago.” Was someone going to tell us? Then we were ping-ponged back and forth between other coordinators throughout the rest of the time. No one had ownership, and that continued so much so that there wasn’t even a wedding coordinator at our ceremony. The Equinox did not even have a wedding coordinator at our wedding ceremony. When the Equinox shuttle forgot to pick up the bride, there was no one there to assist. 15 minutes after the wedding was scheduled to start and all the guests were all seated, the bride decided to walk herself to her wedding.

Equinox Pond was the perfect place for our 65 person fall wedding. Ella, our event coordinator, went above and beyond to make our day perfect and flawless. She made every step of the planning process seem a little less stressful. Ella took charge of all of the decor which she did flawlessly. Ella became very close to my husband and I and will always be dear to us. My only critique is for the hotel staff who were rude and not polite at times. Ella was wonderful in assisting with any issue when had regarding our room and was a great advocate for us.

We got married at Equinox resort on 6/8/2024. I cannot say how perfect the weekend was. Jill, Jackie we so fantastic with all accommodations throughout the weekend. Diane and Ella stepped up when our original event planner was no longer available. They both were so fantastic answering our million of questions building up to the wedding and being present for whatever we needed the weekend of the wedding! We had some concerns of rain and they were flexible on our options and allowing us to make a last minute decision to go ahead with outside ceremony which was perfect. I could not recommend a better place to get married! We had rehearsal on Rockwell patio/ballroom and wedding on 1811 lawn and reception in the tent. Everything went very smooth. Thank you Equinox!!

We had our wedding at The Pond Pavilion at The Equinox on Sep 13th 2024. It was beyond a doubt the best weekend of our lives thanks to the many amazing people at The Equinox that supported us. First and foremost, Ella, the event coordinator. From the day we booked through the day after our event, she was by our side answering questions and going far above and beyond to ensure our wedding was memorable. All of the staff at The Equinox, from the shuttle drivers to the bartenders and servers to the many behind the scenes, everyone was incredibly helpful and kind. They are a well-oiled machine that has a great process in place but at the same time made sure you felt like you were the only wedding they will ever host. The service, the views, the food.. everything was spectacular! We could not recommend hosting your event at The Pond Pavilion enough- it was absolutely incredible and the perfect fall weather we experienced made it even better. If you are planning on hosting a smaller event (75 or under) and appreciate nature, the pond and the mountains, do not hesitate to host your event here!