The Estate at River Run

rently leading up to your event to ensure your complete happiness. The shortfall still ultimately falls on the fact that early access for The Estate at River Run was not booked by you all in order to ensure that your tenting dreams could be brought to life for the price point you were willing to spend on the labor that it takes to do so. All of our client’s events are important to us and therefore the opinion of the Friday client not wanting your tent up the day prior to your rental period, during their wedding, also matters. Additionally, our property was booked by that client prior to your initial tour here, and their rental was one of only two dates sold in the month of June at that time. You still made the decision to move forward with the date that paired up to the pre-sold Friday instead of the multiple completely clear June weekend dates that were still available to select from at that time. Until this specific client, there had never been a concern from anyone else about allowing the occasional Saturday bride’s tents up early on the Summer Court based on the rental delivery company’s schedule. Unfortunately, in this scenario, that was their decision and it was her right to have that opinion. It was still early in your planning process when we determined this would be a potential hiccup to your plan and we are the team that brought it to your attention to begin with. I recall fielding questions about this from you all when I was out of town with my family for Thanksgiving. In order to support you in the best possible ways, I worked to try to help you through the process at the moment you were ready to discuss it. I spoke with the groom, the coordinator you’d hired, the coordinator the Friday client hired, and the Friday client themselves, and then I reached back out again to the groom. At that time, we even offered to allow you to rebook your date with no penalty to ensure your dreams could become a reality for a timeframe when the rental company was not as busy and you declined. We did everything in our power to appropriately address this for you all. As the venue, we shouldn’t even have been the one who realized the potential for the hiccup in the first place. Typically, this would be the planner’s responsibility for the client, but since they were only brought in at the end of your process, that wasn’t the case. Once the planner got wind of the situation, she also went above and beyond to serve you because of her relationship with our property. Additionally, you were given access to our property for 42 additional hours that you did not pay for as a courtesy, to allow us to support you in keeping your rental company pickup costs as low as possible. We turned down two different Sunday events the weekend of your wedding because we didn’t feel we could adequately serve those clients after having your event booked here and you had so many moving parts regarding your rental pickups. Furthermore, despite the way you treated members of our staff and your repeated expressions of frustrations about our property, you were welcomed back after your wedding when you reached out to let us know that your off-list photography vendor didn’t accomplish the list of pictures you’d hoped for. Again, all of our clients are important to us and we do wish you the best, but I think a number of mistakes were made in the process of planning this event and I’m so saddened that after we answered many, many dozens of emails, and dozens of text messages during the time that you were booked with us that the takeaway you had was negative. Reading your feedback is heartbreaking after all that our entire staff did to serve you and your families during our entire business to client relationship. We wish you two all the best and hope that you find complete happiness. -Kim Moody (Co-Owner/Director of Events)