Laura is unprofessional, does not communicate, and will create your cake based on what she feels like doing- not what you asked for and paid for, and will deny any wrongdoing after the fact. She did not provide the groom's cake we agreed upon, ...
and was impossible to get in touch with.
About a month after our meeting to discuss cakes, I had called her requesting a change to the groom's cake. I had decided that I wanted to surprise my husband and asked her to make it in the shape of a "V" for Villanova, my husband's alma mater. I preferred a sit down to discuss the changes in detail, but Laura assured me another meeting wasn't necessary, that she added the changes to her notes, and that she could easily do it and was excited. Foolishly confident that Laura would deliver what she promised, and distracted with the many other details of my wedding, I did not touch base with her about the cake after that. I left it in her hands trusting that she was a professional, a person of her word, and would get the job done- BIG MISTAKE! As the wedding drew nearer, I realized I had not paid the remainder of what I owed for the cakes. I could not get in touch with Laura at the shop and had to get her cell phone number from my friend just to get ahold of her. I texted her and she responded that she was busy and would get back to me later with the final amount so that I could write the check. She didn't. Again, I am the bride in this situation and she is the vendor, and I am having to hound her just to pay her! That is how disorganized, unprofessional and difficult to work with she is.
Because she never responded with the amount, I was not able to give her a check prior to the wedding. I even texted her two days before the wedding and she still did not get back to me in time. When did she text me back? At 4pm on my wedding day!!! This is after the ceremony, as I am riding the bus from the church the reception venue with my husband and our friends. She texted me that she is at the ceremony venue with the cakes, and demanded her check. I had to spend time I should have been drinking champagne with my new husband and friends frantically making calls and trying to locate my checkbook. On top of stressing me out on my own wedding day with her failure to communicate, it was completely humiliating having her show up to the venue demanding payment, making it seem as though I tried to get away with not paying her!
It gets worse. After she's left, I go inside to discover that she did not make the groom's cake we talked about- AT ALL! Rather than the V shaped cake she assured me she would make, she delivered a plain, round cake, and placed a Villanova logo on a toothpick in the middle!
We called her after the wedding to share our disappointment. She claimed that she provided the cake she promised, and said only that she would consider refunding us $50. She didn't even follow through on that insulting offer. She had also said in our meeting that she would save the top layer of the cake for us for our one year anniversary. She did not. It is gone forever.
Laura completely ruined a special surprise I had planned for my husband, stole valuable time from me on the most important day of my life, embarrassed me, and denies having been unprofessional in any way. I do not recommend her to anyone.