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The Gem Lab

Best of Weddings (1x).

4098 West Henrietta Rd, Rochester, NY

About this vendor

We don‘t know The Gem Lab‘s story by heart. Message them to get to know more about their business.

Details

Rings

Wedding Rings

Awards and Affiliations

2013 'Best of Weddings'

4.9

out of 5.0

15 reviews

Search reviews

6/27/2025 • Lindsey D

Amazing experience! Paul was incredibly helpful with both the engagement ring and our wedding bands. Great service, beautiful craftsmanship, and truly cared about making everything...

perfect. Highly recommend! We will be back, THANK YOU THE GEM LAB!!

10/31/2021 • Jane H

The GEM LAB is the best jeweler in the area. Paul, the owner, explained everything relative to diamonds and gold so we could make an educated choice from a variety of metals, set...

tings and stones. He is extremely knowledgeable and friendly! He covered everything relating to my engagement ring from cleaning to insurance. They have a HUGE selection of unique settings and beautiful diamonds as well as other stones. I’d give them 10 stars if I could.

12/22/2020 • Thomas P

The Gem Lab was my first choice. I am glad to have met and worked with Paul.

12/28/2019 • Christian F

For something as special and timeless as wedding rings, I wouldn’t put this in the hands of any jeweler except for the Gem Lab. They created a one of a kind custom engagement ring ...

and were able to create a matching custom wedding band for my wife, and a band for me. The quality and the craftsmanship is immaculate. I worked with them from the West coast – I’m a Rochester native who moved west, didn’t find much luck here in terms of rings I had in my mind, so I decided to use the Gem Lab via family member recommendation. They made what was a daunting and at times overwhelming process (knowing nothing about diamonds, jewelry making, etc.) into a smooth and stress-free process. They took the image I had in my mind and put it into reality, but beyond that, making it even better than I imagined. They worked within my budget and created something my wife will always cherish. I couldn’t recommend more highly.

5/17/2018 • Lynn L

My fiancee and I are very pleased with the Gem Lab! Paul was very knowledgeable and patient, and guided us to just the right stone, setting, and band for my engagement ring. We lov...

e that the business is local and family owned. The service we received was stellar; we really felt that Paul was focused on providing us with the best option in our budget. We look forward to shopping for our wedding bands at the Gem Lab!

7/28/2017 • Alena C

My husband and I are so pleased with the service and jewelry we have from the Gem Lab. The pieces are beautiful, and the people, especially Paul, have been nothing but wonderful to...

us. They soldered my engagement and wedding bands together no problem, and they always look like new whenever I bring them in for a cleaning. We plan to return here for other jewelry purchases in the future.

10/22/2014 • Emily G

We got my engagement ring put together there. I wanted something different and showed them the drawings of the different ideas I had. They had a setting that actually really work...

ed with my designs. We had a family diamond already and got a sapphire (I got to pick out the exact color and size) as well. They sent it out to get appraised after it was finished. It was a great price. Our second experience, I wanted them to make a shadow ring for my wedding ring. The saleswoman was snobby and gave me attitude about the diamond in my ring. She then showed me a strange design. After some shopping around, we went back for my ring but not my husband's. (He found an identical one to the type he liked in the store for nearly half the price online.) We got the same saleswoman. She told me they would call when my engagement ring was ready to be picked up and that they would call for me to see the mold before they sent it off. She was wrong. I'm not at all unhappy with the ring though because the jeweler wound up disregarding her drawing and doing the shadow ring I had originally asked for. It fits my ring perfectly and, although it would be free, I don't need to have them welded together. They also will clean rings for free anytime and don't seem to charge for re-sizing. (I had to have the engagement ring brought down a size)

8/26/2013 • Chelsey

My husband inherited my engagement ring from his grandmother. The ring was gorgeous but Jim knew that I always wanted sapphires in my ring so he brought the ring to the Gem Lab and...

they designed a gorgeous ring. We also went there to design my wedding ring. I have gorgeous, unique rings and the Gem Lab did such a great job.

5/30/2013 • Ashley S

Great quality, pricey but you get what you pay for and they are a very friendly staff.

9/21/2012 • M D

We loved working with the staff at The Gem Lab! They were so helpful in finding the perfect engagement ring and wedding bands for us! We can go in anytime to have our items cleaned...

for free and offer great value on their products and services. The staff are not pushy at all! Highly recommended

8/18/2012 • Julie S

We worked with Kate at The Gem Lab and she was wonderful in helping us pick out the rings we wanted. They ended up custom making me a ring because they didn't have exactly what I w...

anted already made. It turned out beautiful and they made it within a couple weeks. Fantastic customer service service both before and after purchasing the rings.

8/02/2012 • Cara V

Eric worked with us initially and was very helpful and straight forward. We bought my husband's wedding band first and were very pleased with the price and quality of the band. E...

ric is very knowledgeable and honest. We love him! Due to the complexity of my engagement ring, I needed my wedding band custom made. My husband and I live in NC, and James worked with us to detail through the band with us from a distance. He was consistent and contacted us regularly. The band turned out absolutely perfect, and we are very proud to wear them both!

2/08/2012 • Nicky C

After my stunning engagement ring came from here, thanks to all the time spent with him, exploring all his options and giving him an education on this investment, my husband insist...

ed we go back to The Gem Lab for our wedding bands! I was given the same amazing customer service, where they answered all my questions, showed, and showed me again a ton of different options until we had dreamed-up my perfect wedding band! We had my band custom made in the end, and I couldn't be happier! They gave me their honest opinions, and never once made me feel like a nuisance. They are genuine in their desire to simply make you happy, and make your vision a reality!

9/20/2011 • Jennifer A

My engagement ring was from The Gem Lab and is perfect! However, the ring was discontinued before we ordered a wedding band. So, Jim custom designed a band just for me and adjuste...

d it to be within our price range. We are beyond pleased with our experience at the Gem Lab!

7/16/2011 • Emily P

My husband had my engagement ring designed here and the setting is gorgeous... we were also able to find a wedding band that coordinated beautifully.

Contact

4098 West Henrietta Rd, Rochester, NY