The Gem Lab

We got my engagement ring put together there. I wanted something different and showed them the drawings of the different ideas I had. They had a setting that actually really worked with my designs. We had a family diamond already and got a sapphire (I got to pick out the exact color and size) as well. They sent it out to get appraised after it was finished. It was a great price. Our second experience, I wanted them to make a shadow ring for my wedding ring. The saleswoman was snobby and gave me attitude about the diamond in my ring. She then showed me a strange design. After some shopping around, we went back for my ring but not my husband's. (He found an identical one to the type he liked in the store for nearly half the price online.) We got the same saleswoman. She told me they would call when my engagement ring was ready to be picked up and that they would call for me to see the mold before they sent it off. She was wrong. I'm not at all unhappy with the ring though because the jeweler wound up disregarding her drawing and doing the shadow ring I had originally asked for. It fits my ring perfectly and, although it would be free, I don't need to have them welded together. They also will clean rings for free anytime and don't seem to charge for re-sizing. (I had to have the engagement ring brought down a size)

My husband inherited my engagement ring from his grandmother. The ring was gorgeous but Jim knew that I always wanted sapphires in my ring so he brought the ring to the Gem Lab and they designed a gorgeous ring. We also went there to design my wedding ring. I have gorgeous, unique rings and the Gem Lab did such a great job.

Great quality, pricey but you get what you pay for and they are a very friendly staff.

We loved working with the staff at The Gem Lab! They were so helpful in finding the perfect engagement ring and wedding bands for us! We can go in anytime to have our items cleaned for free and offer great value on their products and services. The staff are not pushy at all! Highly recommended

We worked with Kate at The Gem Lab and she was wonderful in helping us pick out the rings we wanted. They ended up custom making me a ring because they didn't have exactly what I wanted already made. It turned out beautiful and they made it within a couple weeks. Fantastic customer service service both before and after purchasing the rings.

Eric worked with us initially and was very helpful and straight forward. We bought my husband's wedding band first and were very pleased with the price and quality of the band. Eric is very knowledgeable and honest. We love him! Due to the complexity of my engagement ring, I needed my wedding band custom made. My husband and I live in NC, and James worked with us to detail through the band with us from a distance. He was consistent and contacted us regularly. The band turned out absolutely perfect, and we are very proud to wear them both!

After my stunning engagement ring came from here, thanks to all the time spent with him, exploring all his options and giving him an education on this investment, my husband insisted we go back to The Gem Lab for our wedding bands! I was given the same amazing customer service, where they answered all my questions, showed, and showed me again a ton of different options until we had dreamed-up my perfect wedding band! We had my band custom made in the end, and I couldn't be happier! They gave me their honest opinions, and never once made me feel like a nuisance. They are genuine in their desire to simply make you happy, and make your vision a reality!

My engagement ring was from The Gem Lab and is perfect! However, the ring was discontinued before we ordered a wedding band. So, Jim custom designed a band just for me and adjusted it to be within our price range. We are beyond pleased with our experience at the Gem Lab!

My husband had my engagement ring designed here and the setting is gorgeous... we were also able to find a wedding band that coordinated beautifully.