We used Gingersnap for our Wedding cake (tasting cake and cupcake tower). Their tasting process was interesting. At first I thought a take home tasting box with individual cake, fi...lling and frosting elements was a great idea, but it made it difficult know how different combinations would work together (would they be too rich, etc.). Flavor wise, the cupcakes were delicious and primarily worked out OK, just know there is LOTS of frosting which does mask the cake flavors. The tasting cake wasn't nearly as good (even though it was the same flavor as one of the cupcakes), it was dry and didn't taste as fresh.
We were disappointed with the look/design, especially of the tasting cake, as it was quite simple and came off as an afterthought. We had multiple conversations with the bakery and shared some ideas/photos/examples for what we thought would look nice, but on the whole deferred to their experience (as I did with most of my vendors). This was the only case where it didn't really work out in our favor. Our tasting cake was very plain, flat white icing with just a ribbon in our color around the base, and none of the other design elements we discussed.
Overall, I wouldn't not recommend them, but I would tell couples to be very specific on what they want their cake to look like, as leaving it up to the bakery just didn't work for us. We were very underwhelmed and disappointed by our wedding cake.