The Glam Lab, TX

ist for my day. She was able to make it work through powered through and I feel so lucky to have found her online. I will never understand women bashing other women in a situation like she was in, and I was also shown her bank acct where everyone that left a nasty review was infact refunded. As a small wedding business owner myself, I know how stressful it is to literally do everything for your brand, and the fact that the knot hasn't resolved these issues on the reviews really show how they feel about the vendors that pay to advertise on their platform. That being said, I'm 100% happy that I did book with her and I can't wait to get my pictures back! The airbrush foundation has such a dreamy finish, you won't be disappointed.

on 11/23 at lunch time. The day before my trial I texted her and asked if 1 o’clock would work, she didn’t respond. I texted her the day we were supposed to do the trial, again, no response. I texted her the day after that, again, no response. (11/22, 11/23, and 11/24). I was trying to be understanding but as of 12/06, I had still not heard from her. I texted her (on 12/06) letting her know it was clear to me that she didn’t want the job and that I wanted my deposit back. She immediately reached out to me. She apologized for not responding and said she had an emergency come up and hadn’t been able to work from 11/20-12/02. She said the other girl she worked with was supposed to have contacted me to let me know. I got no email, text, or knot message. I let her know that I had seen that she posted on her personal Instagram (on her story) on Thanksgiving day (11/25) and that my cousin had sent her a dm on the glamlabtx Instagram account and she had responded during the initial days she wasn’t texting me back. She was also getting reviews on the Knot during this time (not saying this necessarily means she gave the service during that time). She was very apologetic and offered to reschedule my trial as well as offered to cut my total cost. While I appreciated her effort to make things right, I didn’t feel like I trusted her to show up for my wedding so I told her I wasn’t interested in her services and that I thought getting my deposit back was reasonable in this case. She said on 12/06 that it might be a couple of days before she could get it to me but that she would. I texted her Monday (12/20) and asked her again for my deposit back. I have still not heard back from her. Today is 12/22. I understand things happen but the whole storyline definitely has holes and I find her unreliable at this point. I wasn’t going to write a review because I understand things happen and the ball gets dropped sometimes but since I’ve heard nothing about my deposit in 16 days I’ve decided to leave one. She also made her business account on Instagram private after this (even though that isn’t the Instagram account that initially tipped me off) which adds a weirdness for me. Wouldn’t you want people to see what you can do?? It seems to me that she didn’t care to respond till I asked for my money back. When I have talked to Joanna she’s been nothing but nice but like I said, not reliable. I will add an edit if she gives me my deposit back.

e I paid her for the trial through Venmo. She texts me the Wednesday afternoon before (day before) asking if we can move it for health reasons that popped up and that she also wasn’t a morning person. I told her that unfortunately I’m not available later on Thursday, but could do Friday, so we rescheduled. I then get a call from her on Thursday that she now has more health issues completely different from the day before, and she asks if we can move it to next week. At this point I told her that I didn’t think I could be available next week and asked for a refund. She says “of course,” but that she will need to wait until Monday when her funds hit her account (4 days later). I was confused, because I paid her through Venmo, so she should have been able to just Venmo me right back. She said she would look into it and let me know. I never heard from her, and proceeded to email, text, call, DM, and message through the knot, with no response. After reaching out for 6 days across multiple platforms to try and receive a refund, she texts me the following Wednesday, and tells me that she had more personal health reasons pop up (different issues from the last two times), and wouldn’t be able to get me my refund until Friday. I was confused by that because she had the ability to text me, so should have had the ability to Venmo me the refund on that same phone. Then on Friday, come to find out, she’s blocked me through Instagram and phone. I never received a refund as promised and was ghosted by this vendor. I don’t know what to do but want to make sure this doesn’t happen to other couples looking to support a small business, as I was hoping to do. I never write 1-star reviews as I believe in supporting businesses (especially small businesses), but I wanted to get the word out on what happened so it doesn't happen to anyone else. Services were never rendered for the payment I gave to this vendor. If I had received a refund, I wouldn't need to post any of this at all. *Update- unfortunately below she states many false claims about me which are not worth responding about, and that a family member issued a refund- this is not the case and I can provide proof of no refund if anyone wants to be sure- if I had received payment, as I stated above, this review would not be here. I hope no one else makes the same mistake I did!

lost it. Even after my ugly crying, we only had to do a very minimal touchup and I was very happy with how both my hair and makeup lasted throughout the night. When she says, it won't move, it it not an exaggeration! I would recommend GlamLAB, TX to anyone looking for a great artist without breaking the bank. Will be booking for family picturesin the spring

f

ut and done without shortcuts. I really think that's why her makeup and hairstyles lasts so long. She is insanely talented and I'm happy to have found her and would definitely recommend all services with glam lab, tx. Very fair pricing for the quality of service, and she doesn't nickel and dime for every little thing that other artists add-on to their base pricing. You won't be disappointed if you do choose to book!

t even the lashes! Very pleased

tely be using her for my other daughter's wedding.

akeup lasted throughout the following day. It did take a little longer than I expected but the results exceeded my expectations

their best features while I had the most glamorous day of my life. Definitely recommend!

e pictures turned out excellent. Hair was also gorgeous too, everyone's styles lasted as long as the makeup

he ceremony started almost 30 minutes late because I was late with hair and makeup. My waves/curls only lasted through the ceremony. I had to put my hair up in a ponytail. She really did make an effort to hurry but it was too late. As a result, we ended up having to cut our photo session short and couldn't take pics on the meadow and gardens because we had to stick to the schedule due to the time allotted for the mariachi band and other activities that we could not miss. I paid lots of money for pictures that I did not take. We specifically chose that venue due to the scenery and gardens and I'm still upset that we didn't take all the pictures we wanted. She did stay positive and tried her best but it was too late.

ecovering from surgery and worked sitting for a bit it didn't impede anything. Easy to book and schedule trial, and was one of the best vendors we hired.

ep or no sleep. In my case it was no sleep, and it shows. I'm out of state, so I didn't have much time to trial before my wedding. This is my fault, and had it not been so close to the wedding, I would have not continued with her. The day of the trial, she walked in with dirty stained clothes and hands, I later learned it was from her extentions that she put on before she arrived. I tried to get passed it, and understand everyone has thier days, but when it came to makeup, I was not impressed by the eye makeup. It looked half assed, and I decided to just do my own eyes and have her do my hair and foundation only for the wedding. I was supposed to have 5 girls do hair and makeup, on my wedding day. One day before the wedding, I was told that her assistant might have been in contact with someone with covid, and we were going to have to do some changes. This, although super unfortunate, is understandable, and not why I chose to rate Jonna so low. Jonna, like I said before, was accommodating and opted to come early to our house instead of the venue. She tried fitting everyone in, but time did not allow her. what sucked was that she just seemed a hot mess. all her things were everywhere in both trial, and at the venue. It was chaotic, and she did not do a good job on anyone's hair or eye makeup. She did not do my hair the way we had talked about and I was at my wits end in the morning from all the chaos, that I just payed her to get out. it was frustrating to see my mother in law not like her look. my mom not get her hair done, my bridesmaids feeling like they didn't get thier money's worth, and I, not being able to look how I wanted to look. Jonna may be great for someone who does not do makeup all the time, and does not know what they want. Jonna also had a negative side comment about the girls using her items to get ready, but her stuff was laying out everywhere we didn't know who's items were who's. she also arrived a bit earlier to the venue than we did, and helped delivered something to the venue which was so nice of her. She said she was going to set up her makeup station there, I thought she was going to get everything orderly and organized, but instead the groom found her sleeping on the couch before we arrived. Please brides, dont be like me, get the trial done early, and consider rethinking your options. Jonna, although accommodating was not it, and added to the stress, it honestly felt like hell on earth that morning because of this mishap.

she makes the itinerary for wedding day so everything gets done in time

eat. 10/10!

tress free and definitely worth the investment

around her at ease and she really listens to her clients. I was married during the July heat wave in Texas – outside – and my makeup was flawless the entire day! Me & my bridesmaids aren’t normally makeup people & were nervous about looking too ‘done’ but the makeup looked natural and each of us were incredibly pleased with our look. I would recommend her to anyone!

wanted, and delivered beautiful looks! Would definitely recommend for any wedding or event

-up and my face never got shiny! It was amazing. I’m so glad I used Jonnah because she is so easy going, she comes right to your house on the day of the event, and she makes you feel totally comfortable. I highly recommend her!

she happened to have a Saturday open. Be smarter than me and book her way in advance and convince all the girls in your party to get her services. She made me the best version of myself & on top of that was so fun/easy to work with. Everything was effortless about the entire process – from trial to wedding day finish. Jonna should and will be the easiest decision you’ve made for your wedding!

y weeding inspiration. At my trial, she gave me a look that was flawless and timeless! The morning of my wedding she was right on time even a little early. Everyone looked amazing and they couldn’t believe how natural the airbrush looked! Our makeup looked great all night long with hardly a touchup. I can’t recommend Jonna enough, she is so talented at her craft and you can tell she really loves what she does. If you’re thinking of booking her, act quick before she gets booked up!

this and that day of”but she didn’t have it for the trail. I kept thinking to myself as she was continuing why don’t you have it now? That’s the point of a trail. (She didn’t even have enough bobbie pens) As she finished up with my sister makeup it looked nothing like the inspiration photos that were a natural look. Instead she had dolled my sister up looking like a dramatic Barbie. We explained this isn’t what she’d wanted but she didn’t pay any attention. She was even making mistakes with the makeup and just covering it up with more makeup which leads to pores getting clogged and acne. She also didn’t blend the face to the neck making it obvious that she had on a face that didn’t match her skin color. As she moved on to doing my sisters hair and adding in extensions for a fuller look you could see the extensions popping out. At one point I had to go in and help her get the braid for her hair the right way because she couldn’t figure it out. When it was all said and done half my sisters hair was flat and looked like a car had been sucking on it. The lady responded with, “the day of I’ll use hotter temperatures so it won’t fall!” Again thinking to myself why didn’t you do that today? That’s the point of a trail. There isn’t any photos to upload unfortunately because my sister was in tears the moment she left and just wanted to take a shower and wash off the disappointment from this in counter. After showering and moisturizing we noticed the lady had bruised sisters eye lids from how hard she was pushing down and just covering up her mistakes. ** edit to add we didn’t hire this person and two weeks later she charged my sisters account $100 as if she had booked her. We did get the money back from our banks end but NEVER book with this lady. I would even recommend that the Knot take her off there site.

with their services. Her hair and makeup products are top knotch and she takes sanitation, cleanliness very seriously and provides you with single use items to keep for every face (foundation brush, mini lipstick, a box for lashes and a beauty blender) which cost probably around $50 to begin with. I would recommend her 110% for your wedding day, this girl will be a celebrity makeup artist one day.

ss smooth and glowing on my wedding day. Very easy to talk to, and she's so passionate and detail oriented about her work. Do yourself a favor, skip the salon, the aestheticians that are part time mua's and sephora counter and book with her. You won't regret it

e question and doesn't treat you like another paycheck. Makeup lasted all day without a touch up in Texas heat and looked incredible in our pictures!

communicate with, absolutely wonderful service. I was nervous to tread into the glam world, but Jonna created a gorgeous timeless look, that I'll always be proud to show off in pictures for years to come. 110% recommend her!!!