First I have to say that this venue is breathtaking, if you love the mountains this is your venue, the view is beautiful, the area is peaceful and quiet. They are very professional..., communication was over the top, they answered all my questions, even the ones that I thought were small or silly, they never made me feel like was an issue answering them. All my communication was with Stephanie Finnerty, she would reply my emails quickly. Since most of my days were busy due to work, I would send emails at night, sometimes in the middle of the night. I would receive replies within few hours and sometimes right away. Our wedding was just few weeks after Hurricane Helen hit that area, for few days we didn't know if they were okay. Fortunately, Stephanie contacted me few days later and let me know that they were fine. Since we were 3 hours away and uncertain of the conditions of the roads, Stephanie made sure we knew the conditions of the rods, sent directions, routs and pictures of how the entrance of the venue was before we traveled. They definitely went above and beyond. I highly recommend The Heavens.