The Hibiscus Event Space

isrepresentations of events and inaccuracies. Unfortunately, almost all the complaints postured here would have been eliminated had the client simply read the contract they signed, and the instructions sent as a reminder midweek before the event. Clearly the claim that The Hibiscus is “disorganized, unresponsive, and will nickel-and-dime you after the fact” is contradicted by the host of excellent reviews that state just the opposite. Rather than ghosting the clients after booking, we actually sent 20 email replies between booking and the event. We apologized several times that we were not able to provide photos of ceiling drapery due to unforeseen issues. However, back in August the client communicated that if we couldn’t send photos, they would simply choose a different option. Alleging that “critical requirements [were] sent days before” is grossly misleading and just patently untrue. The signed contract states that vendor insurance must be provided no later than 14 days before the event. The client failed to do this, emailing us 6 days before the event stating, “I’ve asked our hired bartender to send their license and COI”. The claim that we requested their bartenders COI 2 days before their event is seen here to be completely false. The COI eventually sent, 10 days late, did not include correct information causing their last-minute panic. The Check In / Check Out information was sent midweek, NOT 2 days before the event as claimed, but had to be resent as the client ignored it. We request the client reads the information carefully, and insist on their signature, in an attempt to avoid any misunderstandings on the day of the event. The suggestion that a bait and switch occurred is also incorrect. Sadly, again, the client failed to read the Brochure we sent after their very first inquiry, which lays out explicitly what is included in the base price, and what can be added for a fee. On the day of the event, the client’s husband agreed to pay any cost involved. Cleaning expectations are clearly laid out in the original contract, which the client signed, and in the document sent before their event. Both explicitly state the charges incurred if not completed. The complaints after failing to follow these instructions would have been avoided had the client read the information they signed. Both documents also explicitly state that the Venue is not staffed - rather we are readily available by phone if any issues arise. Had the client simply read them before signing, they would have understood how the Venue operates. Unfortunately, this client has felt justified in maligning and disparaging our Venue’s reputation by posting the same negative review on SIX different sites. As we have shown above, the accusations are unfounded, and most undeniable inaccurate. We were very surprised and saddened to hear the feedback from this client, sought to be understanding despite what was contractually agreed and even offered discounts for the extra charges – purely out of good will and concern for our clients. However, given the clients disappointing response to this good will - intentionally posting inaccurate information in an attempt to ruin our reputation - we plan to withdraw those offers. A positive client experience is paramount to our business, and we work very hard to that end. We are very transparent in the documents we provide - an initial Brochure that lays out all our policies and package options, a comprehensive Contract which clients agree to upon booking, followed by reminders that we send out during the final week. This process is designed to set our clients up for the greatest success. As our overwhelmingly positive reviews reflect, we are almost always successful in our goal. Sadly, providing a great client experience is made infinitely harder when contracts are not read, despite signatures being applied.