The Hibiscus Event Space

rganized, unresponsive, and will nickel-and-dime you after the fact. I'm posting this 2 days after my reception. 1. They ghosted us after booking. I asked repeatedly for photos and pricing on decor they'd promised during our tour. Literal months of unanswered emails and calls. My mom resorted to checking their online calendar and showing up in person during setup for other events just to catch someone. Even then, we only got a rough quote for thousands of dollars with no photos of what they could actually deliver. With one month to go, my family decided to do all the decor ourselves. I worry they will now use photos of our hard work as their own; if they send you pics of decor, make sure to confirm their staff did it and not renters. 2. Critical requirements sent days before. Two days before our wedding weekend - when family was arriving and we were drowning in final preparations - they emailed asking for our bartending vendor's COI and sent detailed check in/out instructions for the first time. I’m lucky I even checked my email to see them. Even worse - when the COI provided didn't meet their specs, they expected me to mediate between them and the bartending company the day before my wedding, when I had a hundred other things to take care of. This should have been handled months in advance! 3. Hidden lighting charges. During our tour, we were shown the wall lighting and told it could be set to any color and brightness. I specifically said I wanted this because I hate harsh overhead lighting. They never mentioned it would cost extra. On our wedding day, I arrived to see only the overhead lights on. My husband had to call Nneka to come turn on the wall lights during cocktail hour, with guests already there. We were billed $250 for turning on these permanent fixtures we thought were included (reduced to $100 when my complaint went to management). 4. Unreasonable cleaning expectations and fees. After our reception we collected all items and trash, wiped tables, stacked chairs, and left the venue in good condition (see photo). They emailed me the next day claiming "it does not appear that any cleaning was done" and tried to charge us $400. After I pushed back with the photo, they reduced it to $250, saying we didn't sweep the floors and haul trash to the dumpster. A commercial venue expecting exhausted clients to leave the space move-in-ready for the next renter is absurd, especially when the full checklist is emailed to the bride only 2 days before the weekend. 5. Zero on-site support. Staff appeared briefly at setup, then vanished. No one was there during or at the end of our event. We were completely on our own, expected to leave the venue ready for the next renters, and lock the doors ourselves. My family poured our hearts into making this night beautiful, and it was—but no thanks to Hibiscus staff. This is a commercial venue but they manage it worse than an Airbnb. It made our wedding exponentially more stressful than necessary - so bad that I'm writing this when I should be enjoying newlywed bliss!

! Looking forward to hosting our next event here at The Hibiscus. :)