The Hotel Zamora

on coming back to celebrate all of our anniversaries. We highly recommend Hotel Zamora for all brides- and grooms-to-be.

ion. I got married at Hotel Zamora on Sunday, October 3rd. While the property was great, our experience was less than satisfactory. Our primary grievances were as follows: - after we checked out on October 4th and returned home, I immeduately called the hotel to inform them that I left two expensive garment bags and a $400 custom made vest in the room. The staff was "not able to locate any of my items". I stayed in room 409A and know for certain the items were left in the room. - secondly, in seeking resolution of the matter, my wife and I were told that we someone would call us back to address the matter. No one has called us back nor has the issue been resolved. - also, on the morning of October 4th, the morning after our late evening wedding, we were awaken at 8 am by the loud sounds of construction taking place on the 4th floor. I understand situations like this are sometimes inevitable, but we were never made aware that this would happen and a heads up from any of the staff would have went a long way. - on the day of our wedding, the manager on duty during the day was very rude and condescending to my wife. My wife asked to speak to the manager to inquire as to why her mother did not get her room yet even though she paid for early check-in. This was around 3:15 pm. Some phrases stated were "Well, Bride you should try to enjoy your day", "it's your one day that you get Bride". My wife felt she had an aggressive tone, then asked the manager to leave the "get ready" room. My wife had to tell her to leave 3 times before the manager finally left. - during the wedding, the hotel's equipment broke and we were without music for 30 mins during the dance part of our reception. We essentially lost 30 mins of our allocated wedding time. There was no apology or concession made to accommodate the mishap. Unfortunately, there were so many failure points along way. These experiences really dampened the specialness of our moment. Unfortunately I can't recommend Hotel Zamora for a stay, wedding, or any organized event. Avoid this place!!!

l were so convenient and they made my reception a perfect dream! I would recommend this place to anyone and hope I will be able to visit this staff again!!

th Jillian right away and she collected my thoughts and ideas and got the ball rolling. She provided me with all of the contacts I needed, all of whom responded to me quickly and with answers to everything I needed. Each vendor assigned to us were excellent. We can't say enough positive things about Pastor Brian. Cara, the wedding planner/coordinator, and her team were on it. They were so kind and always there if I needed anything and made sure the entire night ran seamlessly. I had a bunch of random decor and just handed it to them and said "whatever you think looks good". They blew it out of the water. There was a woman working with the hotel (I think her name was Barbara) and she made sure our room was decorated for us when we came back to the room that night. There wasn't a moment of the wedding I didn't have a smile on my face. I can't thank everyone at hotel Zamora enough.

ally a sentence long at best. This lack of care and clarity continued through the entirety of my time working with Zamora. Their Conference Service Manager (who I was passed to next) was nice enough, more thorough with her answers, but noticeably inexperienced. While she was quicker to respond and more detailed, her forgetting things that had been shared (including important details) made the experience a super impersonal one and led to more back and forth than needed. This, coupled with the lack of clarity from the start, led to some disappointment and scrambling at the end. Including music not playing for my flower girls. Zamora as a whole lacks. At check-in, they asked us why we were there. No clue that it was our wedding. No note, no congrats, zero recognition of our event that brought them a hotel block of two and three-night stays from over 10 families. On top of that, the rooms show great wear. Ripped couches and pillows, sheets that don't fit the bed, stained towels, old carpets, damaged furniture. Not what you expect at the price point. The rain-backup wedding space matches this theme. Totally outdated and sad. Not at all what you expect from such a beautiful rooftop space. That said, there is no cover or fan on the roof so it can be very hot. Finally, despite having two weddings on property BOTH the rooftop bar and the lobby restaurant inexplicably closed an hour early the night of our wedding. After the rooftop bar turned us away we went to the lobby bar who claimed they were closed, after a member of the group pointed out that their hours were until 11, the bartender told us he would serve us but it would have to be in plastic cups. The only saving grace for this property is Nicoletta, who truly seemed to not only be great at her job but care about the guest experience. She is a gem and I am grateful to her for being so flexible and thoughtful.

nd confusion. If I didn’t reach out to her with questions about everything, I would have been completely lost. She did not go out of her way to help guide me through anything and there were many last minute mistakes because of this. On my actual wedding day, I was responsible for setting up the entire reception as the hotel would not set up anything other than table and chairs. I reached out to Erin from hotel Zamora on my wedding day to see when I could set everything up (again because no communication was made from her end) inbetween trying to get ready for my actual wedding. Talk about stressful as a bride! My wedding ceremony was scheduled for 5pm which Erin knew this. She told me I was unable to set up the reception until 4:30-5pm. I explained this is impossible as I am supposed to be getting married at that time?!! She continues to tell me there isn’t anything she can do and it isn’t her fault because the hotel coordinator hasn’t even placed tables or chairs up yet. I went into panic mode and tried to call Erin multiple times and she did not answer. She did not respond to me for over an hour (it is now almost 4pm). I insisted she come to my room so we can figure this mess out which she did. She redeemed herself by setting up the reception for me but leading up to that point did get very stressful and messy. I was also disappointed that during the reception, the wedding cake never was cut and/or served. It sat completely untouched aside from when my husband and I cut a piece at the beginning for pictures. We went over how I wanted the cake cut and served so they were very aware that they were supposed to cut the cake and failed to do so. Also, about 45 minutes before the reception ended, a woman (who did not introduce herself) came up to me while I was dancing and asked me about my experience with Zamora. I told her briefly everything is great in the end but leading up to it was not ideal and stressful. She insisted I follow her somewhere so I can tell her more. I bluntly told her no.... this is my wedding reception and I am not trying to spend the last 45 mins of it giving feedback when I should be enjoying myself! I felt like that was pretty inappropriate as it is my wedding and I shouldn’t have been interrupted while dancing to give them feedback?? That’s insanely rude. So overall, I wouldn’t really recommend hotel Zamora for brides who need a stress free night. The rooms were very pretty as well as the hotel itself but the wedding coordinating needs a lot of work!"

ust as delicious as when we had it during our tasting. Thank you Erin and team. We are over the moon ❤

stayed at the hotel too. Everyone loved their rooms and the amenities offered. The guests were blown away by the food both nights, loved the hotel itself, enjoyed the amazing weather and views, and had a great weekend stay! Madison and her team is fantastic and very detail oriented – they did not miss a beat. Madison was always quick to respond to my many questions and she made sure our weekend was an absolute dream! Cannot wait to return to Zamora for a weekend getaway!

ance and the communication piece was difficult at times as there was a lot of turnover in the year of planning. I am very thankful for my planner for being the go-between and making everything run smoothly. I was gracious to Hotel Zamora for accomodating all of my requests and last minute changes and they were able to do so many customizations. I also appreciated them providing so many heaters for the ceremony/reception as it was an unseasonably cold day on the roof!

t I also had my bridal shower there. Throughout our entire experience, the staff were sweet, enthusiastic, and accommodating. On our wedding day, the bridal party and I were greeted with chocolate covered strawberries and champagne. When the woman that delivered the strawberries came in, she noticed that our make-up artist was there. Without anyone asking, she suggested that she get a higher chair for her to use, so she wouldn't have to crouch over. Within minutes, she returned with a chair of perfect height. Every where my husband and I went, staff members congratulated us, and made us feel so welcome. Even the cleaning crew went out of their way say hello and to make us feel welcomed and special. It was sweet, thoughtful gestures like this that made our experience even more amazing, and there were several instances that I can recount throughout our stay. The venue was perfect. It made our in-budget wedding look and feel way out of our budget. The food was the best food I have ever had. Months later, family and friends still talk about it! The catering staff even packaged up our food and put it in our room, and signed the boxes with congratulations. The Hotel Zamora went above and beyond in all aspects. We love this place so much, we even cancelled our post-wedding stay elsewhere and stayed at the hotel the remainder of our time in Florida! I genuinely could go on forever about all the great things I have to say about this place. Thank you, Hotel Zamora!!

od was excellent and we received a ton of compliments from our guests. Even though this property is not beach front do not exclude it from your search!

pm and just kept being told that 4:00 was the "guaranteed check in time". Nicely explained that we were the parents, would have suitcases with us, and just wanted to put them in room before pictures. Asked if they could prioritize us to a room that might be ready early since we were part of the wedding party. Response: "All of our guests are priorities". They DID call back a bit later and tell us we could check in at 3:30 pm. --At the reception, no water glasses (and obviously no water) on the table. Had to ask multiple times for water. One guest at another table finally went to the bar and got plastic cups with water. --no salt and pepper at the tables. --Ran out of certain foods at the buffet. --Bartender (male) extremely rude. Many complaints from reception attendees. --One group bussed their own table because no one ever came to clear the plates. --supposed to serve French fries in cones a little later in the reception; not enough for all guests. --did not set the agreed upon number of chairs/tables for brunch the next day. Overall, the staff was unfriendly and inattentive. It was embarrassing to us. Would not recommend.

th! The rooftop is gorgeous for a ceremony, our room was nicely appointed with a waterfront view, huge bathroom and nice decor. Dinner in the Castile Restaurant was great and breakfast in bed was absolutely perfect. The photographer and officiant they recommended also exceeded my expectations. I can’t say enough about the staff at the hotel. Everyone was cheerful, helpful and made our experience memorable. Even the housekeeping staff helped by quickly finding a pair of scissors to cut a string on my dress! We hope to return to Hotel Zamora for a future stay and highly recommend the hotel for your wedding!

ked this venue a year in advance to hold our wedding for 100 guests on the rooftop. Beware: Yes, the rooftop can hold about 100 guests, but should it rain and you need to use the backup room, that cannot hold more than 80 people. Carla Perez was in charge of our room block. After invitations were printed with room details, she informs me that they have "no more space" for our rooms that were reserved for our guests, 10 rooms. We had to procure another block from another hotel. They then moved our guests, including my 87 year old grandmother, to another hotel for only ONE NIGHT of the weekend, because they didn't have space. They tried to blame this on hurricane damage from Irma, when it was a clear case of overbooking. It was a tremendous inconvenience to our guests, and a last minute stress that was undeserving. I had to keep a separate spreadsheet of our booked guests, as Carla could not keep it straight. She spelled names wrong, had the wrong dates and missed names. I also had to extract information from her on a weekly basis. Had I not asked, she would not have provided any information. Clueless. It rained on the day of our wedding and I was made to decide to move it from the rooftop to the backup room. 4 hours prior to our wedding, I decided to keep it outside. Separately, Courtney went to my fiance who was boating with his groomsmen, and cornered him upon return, forcing him to sign a document saying that we were having the wedding on the rooftop and we forfeit the backup room. He could not consult with me and was made to sign this. It rained, we had to move the entire thing to a small space by the pool, and the backup room that held 80 guests? Was given to a 25 person dinner party while our wedding was held in some makeshift space. The food, ambiance and general housekeeping and hotel staff are nice. Our day was special because of our guests, not this hotel. Unless you want to do 90% of the work yourself and are extremely organized with attention to detail, this is a temping venue, but look elsewhere. They are not a wedding hotel, they are great for a weekend stay.

nue was more perfect than I ever imagined. My guests were amazed at the food and view. I am overjoyed with the service and everything involved for the price we paid!

loored with the Zamora's hospitality and first-class attention to detail. The food, accommodations, help with setup and take down and everything in between was spectacular. Amanda Snyder, Convention Services Manager, was on top of everything and one of the most responsive people we have ever dealt with in business. If they didn't have it, she found a way to accommodate all requests. Carla was amazing to make sure our room block at the hotel was perfect. The bride and groom were upgraded and numerous extra amenities were shown throughout the week to express their appreciation to our family. Bartenders Mikey, Juan and Brittney, not only made delicious cocktails but had first-class service and feel like family to us now. Staff members from the valet to pool to event staff were always professional and available to help with every need. We could not have been more impressed with the entire week thanks to the Zamora. We will be coming back for years to come and we could not recommend them more for your special day. Cheers to the Zamora!

ff was extremely helpful and pleasant during our three night stay. We love Mikey the bartender and my guests enjoyed her warm hospitality. I could not have imagined my wedding turning out anymore perfect than it did and I just want to go back and do it again! The Zamora is a lovely venue with a beach vibe but the elegance of a luxury resort. One factor that drew me to this property was its size. No need to go to the grandeur resorts where you will get lost in the multiple weddings a weekend and run into other brides during your special day. I cant wait to come back and stay!

inning, the ladies at this venue have gone above and beyond for us! I worked closely with Carla & Amanda and they made our day PERFECT. Hotel Zamora provided all the support needed to make our wedding day go smoothly but what I loved the most was how much they cared and made sure that every small detail was addressed. The entire process from booking the venue to the final edits, they made it so seamless so I can focus on enjoying our day. We got married on a sunny day in February and the weather was absolutely perfect. We received SO many compliments from all the guests because of how pleasant their experience was with the staff and rooms, not to mention the wedding itself. I cannot recommend this venue any higher - they were worth every single penny :)

ERFECT wedding!

roup. Beyond that the food, drink, atmosphere and entire evening were great!! Thanks Castile!!

f state so all of our communication was done mostly by email. Mary has been more then helpful on answering ALL of my questions (I had A LOT of questions) We worked hand in hand for over an year planning and figuring out exactly what I wanted. On the day of the wedding, Nikki was right by my side she made sure every detail was right! She made everything so easy for me by making sure I didn't worry about any details. The overall experience with The Hotel Zamora has been extremely exceptional. I would highly recommend any bride to The Hotel Zamora! You will not regret it

r team to anyone who is looking for a place for a ceremony and/or reception!