The Jewelry Center

If I could give zero, I would. Simply the worst customer service I have ever experienced. I brought 6 watches into The Jewelry Center (Greenfield) for battery replacements because their website advertised that they service Invicta watch batteries. Four of the six watches were Invicta brand. I was dealing with the owner and the battery replacements were done within a day. A few days after I brought them home, I noticed one of the watch second hands wasn't moving and there was some handwriting on the tag that stated "autom". I called the store and spoke to a woman who was very rude to me and told me to google what autom means. Apparently it means that the watch doesn't operate on a battery. I asked her why I was charged a battery replacement for a watch that doesn't require a battery, and she said that I was helped by the owner and since he deals with diamonds and jewelry, that he couldn't have made a mistake. I was going to have to bring all the watches back in order to clear this up. I did so, and when I started to describe the situation, the owner, Dean, interrupted me and told me to "get to the point". I told him that I was charged for four Invicta battery replacements and only received three. He picked up a different watch and said that one was the automatic. That wasn't even the watch I was questioning, so it turns out I was charged for two replacements that were not done. He then stated that "he was just helping me out, and didn't have to change those batteries". I remind you, this wasn't a favor. It was an agreed upon exchange of goods and services for money. No apology, just refunded my money for the two battery replacements that were never done. Buyer beware!

The jewelry center was our #1 vendor for our wedding! Dean (the owner) and his team helped my husband find the perfect engagement ring and were so flexible to work with during Covid and us living in Chicago. Then for our wedding bands they really helped us work through our options and land on the rings that suited us best. Again Dean was right there every step of the way. The service there is 10/10! We will forever go back there for all our jewelry needs. Thank you Dean & TJC!

I went to have some jewelry appraised today. Walking though the front door I wasn’t greeted by anyone and there were at least 5 employees working. Only one other customer in the store. As I was waiting another customer came in the store and he was asked right away if they could help him. I spoke up and then someone helped me. He did apologize and asked if I was sitting in the chair and I said I was because I have a bad knee and can’t stand on my leg a long time. He proceeded to tell me that if you’re seated in the chair that means someone is helping you. How would I have known that? Anyway, I showed him the items I had and he was quick to tell me that they weren’t looking for that size of diamonds. He looked at the largest one and said it had a crack going through it. I also had some silver jewelry that he looked at and put off to the side. When I asked what about the silver he said I’ll give you $3.50 for it. He didn’t even weigh it. He seemed to be bothered that I even can in. The commercial says that they pay the most for jewelry and diamonds. That’s not true. The way I was treated, I will never go back there again!!!

I absolutely love everyone at the Jewelry Center and would highly recommend them. We worked with Dean to design a custom engagement ring and band that created the perfect ring. Dean was very responsive to my questions and kept me informed during every step of the process. My ring turned out amazingly and I absolutely love it. I also got my bridesmaids gifts from the Jewelry Center and was so happy with my experience again. I've returned to get other jewelry from them since our wedding and have always had a great experience. You can easily tell that they care about their customers and want them to be completely satisfied with their purchase.