The LakeHouse

nue manager, Jackie. One main selling point for us was the upstairs condo. We planned to use this space for a rehearsal dinner and as a bridal suite the day of the wedding. We decided to hold off on reserving the condo for the night before in case we changed our minds about our rehearsal dinner location. We did this after confirming with Jackie we could add this to our contract and any point in the future. A few months later one of the MOB’s called to reserve the condo for the rehearsal dinner (so we thought.) after new management stepped in we were now dealing with Liz and Denise. In December we went to do a floor plan and details meeting with them. When we got there they acted like they didn’t know why we were there. They did not discuss any floor plans with us and basically just gave us another tour of the venue. At the end Denise said just let me know when you want to set up a meeting to discuss the floor plan and everything…like girl what do you think the point of today was?? This day we also found out they only provide 50 chairs…we were having a 100 guest wedding. I personally do not understand how a business advertises a venue capacity of 300 people but only provides 50 chairs! We found this out two months before the wedding and if my mom didn’t ask we wouldn’t have known until the day of the wedding!  Following this we were told an event had been booked the night before our wedding and we could no longer have the condo. Liz had no documentation of our condo reservation because I guess that was never communicated with Jackie. Not even one apology or solution was offered it was simply “that’s not our problem” attitude. Because of this we had to book multiple hotel rooms which was inconvenient since we were no longer on property. we were originally told we couldn’t come in to decorate the venue until 2:00 pm the day of our wedding. This stressed me out because we (the wedding party) were setting up the venue. (Luckily we were later told we could come the day before but could you imagine our initial panic!) The month of our wedding our photographer went to do a venue sight and talk to Denise. They discussed our sparkler exit and  Denise told him we weren’t allowed to do one even though we had MULTIPLE confirmation emails from DENISE that sparkler exits were allowed. One of many displays of lack of communication.  As we are decorating the day before the wedding, we asked where the cake table is and Denise said they don’t have one. What wedding venue doesn’t have a CAKE TABLE? We pulled up the floor plan she emailed us showing a labeled cake table and Denise just said oh that’s not the correct floor plan. Like girl that’s what YOU sent US. Because of this we had to rent an extra table on top of the extra chairs because again their lack of communication on what they actually provide.  Finally the day of the wedding. Denise was the onsite manager but she was hardly attentive. I thought it was typical to be accommodating to the parents of the brides but that was not the case here. She started an argument with our photographer in the middle of family photos. Unprofessional. TEN MINUTES before the wedding ended she told our parents that EVERYTHING had to be picked up and taken out the venue that night. No one had cars there.  (This could potentially not have been a big deal if we actually had the condo like we once thought but I digress) yet again we had IN WRITING that we were allowed to pick everything up the following Monday morning. How are you going to tell the parents of two brides they need to clean an entire venue ten minutes before the night ends?? Completely unprofessional and again lack of clear communication.  I had to condense this because of word count but all the third party vendors were fabulous and we’d recommend them, the Lakehouse however, not as long as they have this management.