I never thought I’d be writing a review like this, but after our experience, I feel others deserve to know
Our experience with Lannin was beyond disappointing. We weren’t asking fo...r an immediate refund we simply asked if they would work with us. We requested to move our event to another available date nearly 10 months in advance. They refused.
We then asked if the $15,000 we had already paid could be applied to another event, such as a baby shower or a christening. Again, we were told no. There was absolutely no willingness to work with us or offer any reasonable solution.
Instead, Lannin kept the entire $15,000. We understand that contracts exist, but we also believe customer service, compassion, and professionalism should matter. We were hoping for some flexibility or even a reasonable compromise, but none was offered.
What made the situation even worse was the way we were treated. Bobby’s attitude was, in my experience, rude, dismissive, and disrespectful. As someone who was pregnant and already under an incredible amount of stress, the way we were spoken to made an already heartbreaking situation so much worse.
This experience left us feeling like once they had our money, there was no interest in working with us in any way even though we gave nearly 10 months’ notice and offered multiple reasonable alternatives.
I’m sharing our experience so others can make an informed decision before booking. Read every line of your contract carefully, and understand that if your plans unexpectedly change, our experience was that there was no flexibility, no compassion, and no willingness to work toward a solution. I hope no one else has to go through what we did.