The Lift

it and the bridal/groom suites are to die for!

he staff as well!! Honestly such a great experience overall and I'll definitely be recommending The Lift to everyone I know :)

it was so pretty. The staff we’re very helpful and amazing and makes the process very easy for you on your 30 day meeting and make things very clear.

ous. And it’s HUGE. *We had the option to book it by the hour and we did so for 2 hours. In addition, we had access to the building for an hour before and an hour after our 2-hr slot for set up and tear down. *They gave us a thorough tour and booking the venue was easy. *we received our $500 security deposit back very quickly. CONS: *The “Director of Operations” was not pleasant or accommodating at all. She was rude and appeared unhappy in her role-as she shared with us multiple times that she was an “hourly employee” therefore, she wasn’t about to do anything outside of her paid time. We were very uncomfortable each time she told us this. *The indoor temperature was absolutely UNCOMFORTABLE and HOT. It was 82 degrees INSIDE the building!!! Our guests had to fan themselves with our wedding programs just to cool off. The temperature issue was discussed at great length at our rehearsal the night before, and it was our ONLY request to have the place cooled to an appropriate and comfortable temperature. However, because their Director told us she was only willing to come in at her paid allotted time, she couldn’t adjust the thermostat until she arrived- so it didn’t give much time to cool things down in a building that size. It was absolutely miserable (especially in our wedding attire!), and we were very upset about this. It is a 22,000 sq foot building, but has new A/C units. She shared with us that “the thermostat didn’t work well” and the temperature was “difficult to manage and maintain”. We were miserably hot. Our guests were miserably hot. Instead of trying to remedy the situation, the Director of Operations told us “well, if it’s any consolation, I volunteered my own time to be here early.” PRO- We wrote a lengthy, fact-based letter to Ashley, the Owner of The Lift, about our not-so-great experience with their venue. This was our wedding day (and only the 2nd wedding to be held there since they opened), and while we expected there to be a few “hiccups”, we never expected to be treated so poorly or to have to deal with unbearable indoor temperatures, (especially since we felt our request for a comfortable temperature indoors was not unreasonable!) We were pleasantly surprised to receive a phone call from Ashley(the owner) the very next day. She hung onto our every word in our letter and took it to heart. She was devastated (that’s the word she used) that we had a poor experience and she couldn’t apologize enough. She was professional, compassionate and very understanding about our concerns. She assured us that they would address each item from our letter. We both agreed that we didn’t want other couples to experience what we did, so we hope our experience would act as a learning curve as The Lift books more events in the future. Ashley (the owner) did reach out to us again the day after we talked, and asked for our home address. While we do not expect anything back (other than our deposit that we received back very quickly), we have yet to receive any correspondence with them since she asked. The venue is stunning. However, we recommend that you check to be sure the above issues have been addressed before booking your event.