The LINE's event coordination staff is amazing. We worked with Lauren Rodriguez for our day-of details, and she is so kind and so responsive. We absolutely loved working with Lauren.
But the event hotel staff is less amazing--which was surpr...ising to us since The LINE is a day-to-day hotel. Our guests who booked exactly within the dates of the room block had no troubles, but the guests who booked shoulder dates within the room block had issues. That basically meant that all of our parents, siblings, aunts and uncles, and cousins had problems reserving rooms with The LINE, despite following The LINE's instructions for how to book shoulder dates. The LINE entirely missed one reservation, and I truthfully don't know exactly how many reservations they got the dates wrong for--I'd say at least a dozen rooms. And the only reason I found out was because some guests called to double-check their reservations. I raised this issue with The LINE every time I heard about it, and while they were apologetic and promised it would get fixed, it kept happening. I was getting phone calls from family members as close as two weeks out from the wedding about this repeated problem.
It doesn't seem like other couples who booked this venue had this issue, so I hope it was just a one-time problem for our wedding. But either way, I was not especially impressed with how The LINE handled my concerns. The reservations were really such a headache.
And one small quirk of The LINE worth a mention: the food is outstanding (get the hush puppies!!), as the reviews say, but you can't do the taste test until long after you need to know the entree options to send to guests in their invitations. You also don't get to try everything on the menu and pick your favorites, which I thought was a little odd. For example, our package included 5 hors d'oeuvres, 2 entrees, and 1 first course, and we were only able to taste test 5 hors d'oeuvres, 2 entrees, and 2 first courses. Thankfully we liked the entrees we picked ahead of time and enjoyed all of the hors d'oeuvres that we picked for the taste test.
But, all of that said, our day-of went smoothly (again, Lauren's great!), and I suppose that's the most important in the end. The LINE is an incredibly convenient place to get married. You don't have to rent much furniture or book too many outside vendors, and the ceremony, cocktail hour, and reception all happen in one building. It was also nice to run into guests in the hotel lobby and grab a drink with them at the hotel bar.