On Saturday 9/16/23, I came in for my bridal trail hair and makeup. To be honest, I did not enjoy my experience or leave feeling very happy with my hair and makeup. I didn't ment...ion anything at the time because I am not very confrontational and like to give people some grace. I thought maybe once I was in different lighting, or I saw how I looked in pictures, I could feel different about it. I didn’t, in fact, I felt worse. I was there for 46 min (because as they mentioned several times they were on the way to a wedding) and felt rushed the entire time, so rushed I didn’t have much time to even process the whole experience. It is not just about the outcome of the hair and makeup (which I didn’t like). So, on top of feeling rushed, I don’t really think a close look was taken of either the picture of the hair or makeup that I provided. Very little questions were asked to ensure what I wanted. My hair had very little volume, no hair pulled out around my face, the twist/braid was barely there…I wasn’t asked about hair pieces, the dryer temperature was burning my head, a cape wasn’t provided to cover my clothes, the stylist was incredibly rough. I wasn't asked about my skin type. My makeup had little coverage, little to no blush or bronzer, no contouring, there was so much silver or highlighter under my eyes though, aging me incredibly cakey. The picture I provided for eyes had gold, copper, bronze…but mine looked silver and brown. The Makeup was not blended on my neck and ears, so a major difference was showing in the sunlight. On top of it all, my skin broke out after and has been itchy. While I was there the workers were bad mouthing people in town. I brought all this to the attention of the owner who was also the one who did my hair. She did say she was sorry I was not satisfied and offered for me to come back in. If it was just the outcome of the hair and makeup I would have but since the whole experience was not good. I suggested a refund and my deposit for the wedding back since there was 45 days for them to book other clients. She said sorry we don't do refunds! best wishes! I spent $190 on the trail and $200 deposit. I'm out $390 and will be doing my own hair for the wedding. Worst experience I have ever had any where!