The Maya

omething to keep in mind if you have disabled guests. We worked with Marla, and she was super responsive and helpful. Everything was organized and we were well taken care of!

om this hotel but rather you will feel like they expect you to thank them for taking your money and allowing you host your wedding here. Not a single interaction with this hotel staff was a positive one. Some of the issues encountered included: 1-multiple calls where I was always told “no guarantee” & “we will see” & “call back to check later” on topics such as early check in to booked rooms & ability to pay for a comparable room the night before the wedding & not needing to move rooms when the “included room” kicked in; 2–having to chase staff to lock in a rehearsal that couldn’t be guaranteed to held in our space, at any time until less than 2-weeks before wedding; 3–filthy, over-priced rooms; 4–staff that really could care less about you as customer (multiple communications with catering manager assigned to me & the operations director as it pertained to my stay feedback went 7-12 days without response, even when I followed up); & 5–the response from the staff & the operations director around the filthy rooms. The top three things my guests liked were the officiant–no connection to Maya, our DJ–no connection to Maya, & the view–you can get basically this same view if you book The Reef across the street from the Maya (we considered The Reef, too, so I can speak to this). Here is the summary of some of what occurred the wedding weekend. After multiple calls to the hotel & speaking with people, I finally was able to confirm an early check-in on Fri at 10:30 am for check-in Fri for my Sat wedding. I booked 3 rooms–1 for one night, that was to transition to the wedding suite as part of the wedding package, & 2 for 2 nights. Upon arrival at 1:45 pm, I was told only some of the rooms were ready–specifically, the 1 that was to transition to the wedding suite was not & wouldn’t be until normal check in time. After 15 mins, I was told “OK” making us rush to unload car & meet with notary before our 3:30 rehearsal. After rehearsal & dinner off-site, we settled into our room & immediately had sink drain issues. Sat, wedding day, my room hosted the brides-maids hair/make-up. I put on my dress for a moment, then took off & where my dress touched the floor had BLACK SOOT mark. My girls went to work with Tide sticks & water. We then pulled a blanket out of the closet & laid it on the floor to avoid further stress. My photographer spilled water & used a washcloth to wipe up–which also became blackened with dirt! I got ready on top of the blanket & barely moved in fear of further dirt. When returning to room, the sink stopped draining all together. My face wash, teeth brushing, and hand washing water stayed in the sink all night. No draining. Sunday morning, I got up & walked from the bed to the bathtub. When I stepped on the bath matt, left dirty feet marks on the bathmat just from the walk from the bed. (My feet were in socks all day in the suite & from the time I kicked off my wedding shoes until I climbed into bed on Sat. When checking out, I informed the desk of the issues and showed them the pictures and was asked “this is the comped room, right?” That was a clear statement it was OK because I didn’t pay for it. But I DID FRIDAY NIGHT! Speaking to hotel & Hilton has yielded nothing further. And post I also found out the other rooms were dirty.

d most of our time and it's a middle point for both of our families, so we knew we needed to have our wedding in the city. While we were looking for venues we came across the Hotel Maya and remembered staying there for a staycation, once we searched online and saw the different venues they have to offer we knew this was 100% our venue. The ceremony and reception space we chose was perfect for the 130 people we had and all I can say is the views you get make it feel like you had a destination wedding while only being15 minutes from your house! The one thing I heard from every single guest was how beautiful the location was. On top of the views, the venues staff was great, Lisa and her staff answered any and all questions we had. They really do cater to you and make everything smooth for the day of. Not only was our cake covered in the package but a day of wedding coordinator is also included. Vivian from Chic & Stunning Events was AMAZING! We upgraded her to help do some of our planning as well and she didn't disappoint. She knew what I needed before I could even ask. Her personality is awesome and if she doesn't have the answer she makes sure to get one for you. Our entire experience with the hotel and staff was more than anything we could have asked for. Now, go book this venue!