The lady I dealt with for most of the phone calls (and there were more than what a normal bride would make) was EXTREMELY nice! I must have changed things half a dozen times and every time they kept ensuring me it was okay. Best of all, I gave ...them a price limit and they only went over it by $1.67 because of tax! The only thing I would have changed would have been the centerpieces; they were beautiful in the end, but there were some bare spots looking at them from underneath (they sat on a 3 foot vase so you really only saw the bottom). I can't blame them entirely for that though, I did add 3 more corsages, 3 boutonnieres, and 4 presentation roses to my order all for the same original budget so I get that they needed to use less flowers somewhere else. Over all, I am extremely happy their service and would use them again!