We researched a few wedding venues online before reaching out to The Palms. While this was easily our preferred venue after seeing the photos of this place on the internet, and co...nsidering the fact that we wanted a "turn key" venue where most everything was included (we wouldn't have the time to seek out and sample/get quotes from a ton of different vendors offering all the services we needed), we expected pricing for The Palms to be way above our budget. We contacted them about 7 months before our preferred date range, and even that far out, they had no Saturday dates available, only 1 Sunday and a handful of openings on Fridays. We selected Sunday since we had several out of town guests on our list, and they'd only need to take Monday off from work/school, whereas if we'd selected a Friday, they'd most likely need to miss both a Thursday and a Friday to travel to Miami and attend.
Vanessa Ortiz was our wedding coordinator. She me with us to answer our questions before we signed the contract and paid our deposit, and was great to deal with in the months leading up to our big day. Since we went with a Sunday wedding, the F&B minimums were also considerably less than if we'd gone with a Friday or Saturday so it was within our budget. We were invited to come to The Palms and sample the food and drinks that would be served at our wedding, she was great every step of the way and communications were always good. After we secured The Palms and decided which spaces here we wanted for our wedding (the gazebo), cocktail hour (the trellis) and reception/dinner (veranda terrace), we really only needed to then secure our officiant, DJ, florist and photographer. The cost of the wedding cake as well as tables, chairs and linens was included in the price of the package we selected here, though we did need to visit with the vendors providing those to make our selections. The other big bonus for us was that The Palms guaranteed us the use of alternative indoor venues in case of rain, as all the spaces we'd planned to use on our wedding day were outdoors. Other wedding venues we considered were unable or unwilling to make that same guarantee.
The staff here at The Palms were great..We had a lot of wedding decor and other items to drop off a few days ahead of time. As we pulled our van up to the front entrance, several staff were there to unload for us and securely store our stuff. On our wedding day we were given a complimentary hotel room for the night, but also a secured conference room not far from the wedding and reception areas to store our items, get ready before the wedding, etc. On the day of the wedding, Vanessa and the staff here unboxed everything we sent, followed our instructions and had everything set up and in place a few hours before the ceremony so we simply needed to check things over and put our final touches where required. Simple!
Overall we were very happy with our experience here and would recommend The Palms to others. Even weeks later, our guests are still raving about the venue, how "perfect" everything was, and giving high praise to the food and drink served by The Palms!