The Pastry Swan Bakery

vent company owner in Canada I have had amazing theme and 3D cakes for a fraction of the price. I spoke to an associate numerous times and even went in twice when I was in town. Had a tasting kit and also brought the stand and topper and went over the details again as they were not noted or booked after all the emails and conversations. I offered many times to provide a deposit. I expected to pay more for a wedding cake especially a local bakery. I asked for a simple and pretty cake with 3 different images for reference. What I received was truthfully what looked like a learning class work of awkward large leaves and uneven rolled fondant as vines. I paid $500 usd for a 6" and 8" cake plus delivery. I provided the custom cake stand. I coordinated the timing and instructions to where it would be placed in a gazebo at the reception. A golf cart was on standby to bring them to the site. Instead, it was dropped off at the hotel lobby and told to put it in a fridge. So it was finally put in place after our reception started by the hotel staff. I would be so upset if this is what my business put out under my name as a most special and precious wedding cake :( Staff is also not friendly at all and painful to work with... PS. My only bad review in my whole wedding planning experience .. I let it go and did not post any cake cutting photos.