Unfortunately, the dinner from Perfect Pear was the only thing that wasn’t perfect about my daughter’s wedding. We booked them several months in advance, attended a tasting, which was very good, and had them present at the walk-through of the v...enue to ensure that they knew what they were working with. We opted for an upscale, plated dinner of filet and mahi, which was quite an upcharge.
To my complete embarrassment every one of our 120 dinners was served to the guests completely cold. When I took my first bite, I looked around and was mortified. My husband and I checked with a few other tables to find their food cold as well. It was dried out like it had been sitting around. My husband and I relayed our dissatisfaction with the chef/owner twice. The only reply we received was that the food was hot when it left the kitchen.
Fortunately, our venue had cameras capturing the entire plating process which showed all 120 meals being plated outside, uncovered, and unheated. The first set of plates sat in this condition for 17 minutes, and the last set of plates sat out for 35 minutes. My husband and I were mingling, so we received some of the last plates served and let me tell you, it was awful. I took two bites and then stormed back to the kitchen.
The worst part of this experience was that we purposely chose the higher-end package in order to provide our guests with the best possible meal. Again, I can’t express how embarrassed we are.
We tried to enjoy the rest of my daughter’s special night, but contacted the owners again the next day expecting reimbursement for the plated dinners which alone cost us $5,000. They apologized, tried to blame the venue, the wedding coordinator, and our timeline. They had the timeline days in advance and were familiar with the venue, and ultimately are the ones responsible for their food and service. They offered us a laughable $400. I wish this site would allow for posting the videos showing the unsanitary plating process that they used.
I can’t express enough dissatisfaction for this company for ruining what should have been a perfect event. I understand that every business can have a bad day, but when it is your event and something as important as a wedding, you expect your venders to give it their all and stand by their service. This was definitely not the case in our experience.