The Ranch on Vinton Road LLC

Recently, I had my wedding at this venue. Unfortunately, I cannot say it was excellent. Christina Kroeplin. Owner, aka "Coordinator" My experience with her was .. emotionally draining and a great duress to say the very least. In fact, looking at all these other reviews, it hurts my heart that I have to leave such a review.. My first bad experience with her came the morning I woke up to charges on my invoices. Maybe she didn't think I would notice?! But she certainly never talked to me about it before just adding charges.. I can't say the encounter in asking her was a pleasant one and in fact she refused to directly say WHY there were added charges until much later in the text message argument. She cites that her website says they charge for credit charges. Which if you go to www.TheRanchOnVintonRd.com you'll see, there really isn't much to even see on said website.. Despite this, I still called her and apologized and to squash it. However, Mrs. Kroeplin talked circles around me and broke me down so much all I could do was just cry and agree to everything she was saying. She made statements such as, "You didn't ask the right questions," "If you're unhappy you can cancel." It was 2 weeks out from my wedding and if I had canceled, I would have lost every single cent we put into the wedding. This venue also doesn't supply ice. Which was told to me only 2 days before the event. AFTER We were completely tapped out of money by this point. Im not sure why it's appropriate to expect the bride & groom to supply ice for a venue?!(Oh the venue can.. but for an additional fee!) In order to have ice someone had to leave the property to go get the ice. My Maid of Honor ended up having to pick this up and in doing so, ran late for the photos. Day of the wedding, Mrs. Kroeplin was nowhere to be found. She finally made an appearance during our photo sessions, then where she went, I have no idea. What I do know, is it's 7pm and she's not coordinating my wedding. Mrs. Kroeplin was emailed an iternary and even previously promised me, "It will all be fine," "I got this" "Don't worry" Yet, my dear husband was downstairs coordinating 45 minutes after this wedding was supposed to start, because she did not. One of my guests, who was not even in the wedding party, went to go track Mrs. Kroeplin down to get her to do her job! During the course of the night it continued to be uncoordinated, my husband running around doing Mrs. Kroeplin's job for her, my bridesmaid had to get on her hands and knees and fish out our cake utensils, which were thrown under a table instead of being set up for the cake cutting. Not to mention Mrs. Kroeplin's rudeness, eye rolls, loud sighs, among other things my guests told me happene. This venue has alot of promise but very obviously has alot of bugs to work out. Unfortunately I was left with having to report to the BBB all of this information. I hope future weddings will not have go through this disaster.