The Ray Hotel

Grove area. The space is very well maintained, the rooms are very nice, and the aesthetic is perfect for a modern and upscale Florida vibe. The food served during the reception was outstanding and cooked perfectly, some of the best “banquet” food we have ever had. The service staff was kind and helpful. With the exception of a few minor hiccups, the events ran smoothly and came together for a wonderful wedding weekend. In the interest of transparency, we will share that we did have pretty consistent issues with The Ray’s event sales and planning team. In our 10 months working with The Ray, we had four separate points of contact that we were transitioned between (some of which were planned and some not planned). With each transition came various degrees of loss of information, leading to us needing to rehash details or provide screenshots of previous conversations in order to move forward with things that had already been promised to us (if working with The Ray, ensure everything is documented in writing). To make things worse, it was very common to not hear back from our points of contact for a week or two at a time, even after multiple followups. We even went 1 week+ without responses when we were only two weeks out from the wedding weekend. These organizational and communication issues were consistent amongst nearly all team members. We regularly had to break things out and organize separate details ourselves so The Ray team would understand and address each individual detail. All of this led to a lot of unnecessary worry and us temporarily losing confidence in the hotel’s ability to pull off a successful event. Although the few minor errors that did appear during the wedding weekend could have been avoided, most things came together in the end. The issues seem to all be fixable, and we hope The Ray does improve to allow future couples to enjoy the amazing venue with fewer headaches than we had.