The Red Twig

I would never hire this vendor again especially if you are getting married and expending a good deal of money on flowers. My fiancee who spent time in the Ukraine covering the war became afflicted with PTSD and had to begin treatment for the same. At the same time, my brother was admitted into the hospital for a rare genetic condition that still is being treated. As such, we had no choice but to postpone our wedding date earlier this month. We gave the Red Twig more than ample notice (way over 30 days) and they had not incurred any costs at all (no flowers were ordered/no labor costs) but they were incredibly inflexible and unsympathetic and refused to refund our initial deposit of $4,000. We did not fortunately experience this type of issue with our other vendors. However, the flowers were definitely one of our most expensive costs. We did even offer to give them $1,000 for their proposal but they refused still to refund our balance. Unexpected things happen in life. I definitely didn't expect to have to cancel my wedding which I planned for over a year, but we had to do so. I found them rude, unprofessional and basically, they just behaved in a manner that is was incredibly inequitable and unfair. I would highly recommend you use a different florist for your wedding needs.

The Red Twig was so easy to work with. They were very organized and met with us multiple times prior to our wedding so we could ensure everything was exactly what we wanted. They were also very flexible as we added on a couple of items during the second consultation which occurs closer to the wedding date. As for the flowers, they did an AMAZING job. They followed our vision board and prepared everything even better than I had imagined. We picked up our flowers on the wedding day and they made it so easy. The greenery for the head table was accidentally left behind and they personally delivered it to us at the venue, which just shows they go above and beyond. Overall, the Red Twig is professional, experienced, and designed beautiful flower arrangements for our wedding. We highly recommend them and will be using them for any future events.

My fiancee became ill about 60 days prior to our wedding. We sadly had to make the decision to postpone our wedding for a time be determined. Thankfully, our wedding venue understood completely and refunded us fully for our deposit as did most of our vendors. Although we gave David and Michelle more than ample notice and although they did not incur costs for our wedding (no labor, no flowers were purchased), they refused to refund us our deposit or even part of it, and that amount was 4,000. We did, of course, offer to pay for any costs associated with preparing our proposal, but they refused to give us an itemized breakdown. They didn’t return emails and were simply rude and unprofessional when we spoke. I would highly recommend your looking for a florist that is both fair and reasonable and has the heart to consider extenuating circumstances such as an illness.

Michelle and her team are incredible. She is a master at her craft and a true artist! She is warm, authentic and really knows how to help you achieve your vision. She was also respectful of all my requests and really made me feel listened to. It is clear that she has a ton of experience as she executed everything perfectly. The florals were beyond gorgeous and really felt like me! I highly recommend hiring her for your wedding or special event. She is exceptional at florals and an awesome, cool person!