The Ridgeline Hotel Estes Park

I have a large jewish family and have been working two jobs for the past two years to pay for our wedding. I will say, we had 36 rooms reserved for our party (about half the hotel), our rehearsal dinner at Ridgeline, and our farewell brunch at the Ridgeline hotel. Overall, I am estimating that we paid Ridgeline over $20,000 between the events and everyone's rooms throughout the weekend. The weekend went very well, all of the events were smooth and I had been working with Rebecca for over six months to make our weekend spectacular. I paid for my vendors to stay at Ridgeline as they had worked a 12-14 hour day on our wedding day. I had two other vendors stay at Ridgeline, who checked in during the day and no problems with my credit card on file. My photographer, who had worked a 15 hour day, checked into ridgeline on the late evening of our wedding at 12:30 AM in the morning after starting photography on our wedding at 10:00 AM the day before. I had paid for her room with my card on file. The night staff was incredibly rude, would not let her check in, or offer her a room without her putting a card down. My card was on file but the names didn't match and they wouldn't accept it. She was turned away and left in tears. My photographer has been taking our family photos for four years and I was livid about how Ridgeline treated her. I went over to Ridgeline the next morning and asked to speak to Rebecca. She yelled at me saying "how dare I speak to her this way" "it is my photographers fault for leaving" and "this is not their responsibility or their problem". All they had to do was reimburse Shelby for the room. A $250 refund for the amount that we spent over the entire weekend and apologize for their mistake did not seem to much to ask for from me. I am aware that night staff is hard to come by and is less cognizant of policies than day staff. Rebecca screamed at me in front of my guests at our farewell brunch of 60 people. Most people heard and I had some family that witnessed my photographers and the front desk staff interaction. Several people tried to come up to talk to her and explain the situation other than a distressed bride at this point but she wouldn't listen and was rude to everyone. I have over 30 witnesses of this entire event. It was horrifying. I would never recommend her or work with her again. She is a brides worst nightmare and clearly cannot handle when there is a problem. I had 15 vendors throughout my wedding weekend and have been replanning for years. She was the only one out of everyone that was rude and so disrespectful. Mistakes happen at weddings, I encountered several. However, they were all handled with simple apologies, grace, and a solution to fix them. This was the only one that was handled so so so poorly. I will also be emailing upper management about this but I wanted to let everyone else know. If you are a bride or are looking for a wedding venue, room block hotel, or rehearsal dinner/ brunch do not utilize the Ridgeline hotel or Rebecca as their event manager!

we have my favorite first impression ever, she is someone I consider a friend! She made every detail our our ceremony and reception perfect, accommodated every request I had to the absolute best of her ability, and the Ridgeline staff provided delicious food and drinks! Our room set up was a dream, and I'll forever be grateful I chose to have the most important day of our lives here. All our guests were comfortable in their rooms, and the pool was SUCH a fun place for the children who attended as well. THANK YOU AGAIN!!!!!

ther area of the hotel separate from our reception. Such a great experience!

from out of state. The food was delicious and the courtyard was beautiful. It was a dream!! Thank you Dana and team for making our wedding even more perfect!

process. I cant recommend the ridgeline enough!

reat. The atmosphere was perfect. Everything was laid out in the contract and there were no hidden fees

ful Estes Park. The only complaint I heard from many guests was that it was hard to contact the reception desk and communicate about resverations.

to work with. I feel like I literally just picked a few things out and Dana and staff did the rest! It was a magical evening!

ole team were very welcoming and accommodating including bringing up a makeup table, keeping our cake in the fridge, and handing out our welcome bags. We couldn't have pulled all of this off without them! We made use of the fire pits, the game room, the pool and the restaurant and had a great time the entire wedding weekend. Highly recommend this hotel!

not feel a lapse in customer service. On the day of, everything was perfect. We had a taco buffet and it was a hit! I would definitely recommend the Ridgeline Hotel for events and accommodation.

ance.

m for your event.

onsive and professional leading up to the wedding and on the day of. The chef worked with us to make sure we were happy with the food- and it was excellent! We extended the reception by an hour at the very last minute and the bar staff and Dana weren't even phased! We were so pleased with the reception and Ridgeline!

to get our block reserved and supply the information to our guests. Best of all, they don’t require that you (the host) have to pay for un-reserved rooms after a certain date and just release them (if you have booked a hotel block you know how rare this is!) The hotel itself is very nice and clean, and all of our guests raved about how much they enjoyed it. The prices were great for peak time (October) in Estes Park. Overall they were just wonderful to work with and we will definitely stay at the Ridgeline when we visit again!

with Dana to plan our wedding she helped a lot very easy to work with and helpful! I would recommend the Ridgeline for your wedding reception venue to anyone!

nt was our wedding coordinator there and I cannot day enough wonderful things about her. She is so patient and was able to do everything we wanted done for our wedding with no problems! Their outdoor patio was beautiful and we had a great time. Couldn’t be happier!