The Ritz-Carlton Maui, Kapalua

We stayed at this property in 2021 and absolutely loved everything about it. The stunning vistas, well-equipped, well-maintained rooms, fabulous food, and excellent service were all very much up to the RC standard. Because we loved it so much, we considered getting married here. Akiko, the Director of Sales, was extremely helpful and responsive. She helped us envision the day and offered an incredible amount of support before we even put a deposit down, and was by far the most supportive, helpful person I'd talked to through our initial planning process. While we ended up doing something closer to home, I would absolutely have booked with the Ritz and Akiko if the stars had aligned. I have no doubt it would have been a day for the books and would highly recommend this venue to anyone looking.

Just asked for a simple inquiry and got responded with "After reviewing your request we do not think our services would be the best fit for your needs. " All i asked was we are getting in march 2022 and would love to hear more about your services and availability. "

There are no words to express how grateful I am to have chosen the Ritz Carlton in Kapalua for our destination wedding. The planning staff (Louisa especially) went above and beyond to make our day incredible. I did not have to worry about a single detail and that allowed me to be present and soak in the day (and trip). They made planning a destination wedding from afar SO easy. Everything from the food to the florals and set up was incredible. Our suite for the stay was also unbelievable. The level of service the Ritz Carlton provides is next level. I would recommend this place to absolutely everyone!

My fiance and I did a ton of online research when scoping out wedding venues in Maui, as we live in California. We were in touch with Akiko at the Ritz whom we immediately shared our ideal budget with and preferred wedding date (a Friday) to see if the Ritz could be a contender for us. At the beginning of contact, Akiko was helpful and sent over a quote noting our preferred wedding date in her email. While the quote didn’t exactly meet our ideal budget, it wasn’t too far off and so we asked if there were any adjustments to be made to get closer. Akiko was able to extend a discount on our wedding package, making us feel comfortable and confident that it could be a top contender for our big day and that proposal from her is what we used as a basis of our decision to fly and visit the property before signing a contract. We flew to Maui for a site visit which went well and things were heading in the right direction, until we returned home. Akiko sent a revised proposal based on some estimates we requested, and in that proposal we noticed the discount she originally extended was no longer there. We pointed this out to her as we thought it was a simple miss, but to our surpise she said she could only extend that discount for Monday - Thursday weddings and didn’t recall us talking about our wedding date until the site visit. We let her know that this was not the case, and in our initial communications with her her proposal that included the consessions was attached to her email that noted our Friday wedding date. We said that anyone would reasonably assume the proposal provided was for the date referenced, and if this was not her intent that should have been communicated clearly, and then told her we weren’t sure what the best course of action from here was (giving her the opportunity to fix this). Instead of acknowledging her miscommunication and misrepesentation, her only response back stated that she was “available by phone if we wish to discuss further”. We let her know that we didn’t think there was anything further to discuss if she wasn’t able to honor her proposal. Akiko never responded. We were appalled at the lack of professionalism and misinformation provided from such a high-ranked resort, and even gave Akiko multiple chances to turn this around. On the bright side, we are very fortunate to have experienced this when we did and not be locked into a contract with the Ritz and have such circumstances happen afterward. This experience was very indicative to us of things to come down the line with the Ritz and for that reason we were happy to go in another direction on Maui. In an already stressful time of wedding planning, this experience was not how we wanted to feel going into securing our venue and we hope that by us sharing our experience it will save others from making a big mistake too.