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About this vendor
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Details
Dresses
- Bridesmaid Dresses
- Flower Girl Dresses
- Mother of the Bride Dresses
- Shower & Party Dresses
- Wedding Dresses
Reviews
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2.7
out of 5.07 reviews
If I could give the RoseTree a lower rating than one star, I would! I'll start with the only thing positive I can say and that was when I had an initial walk through the Bridal dep...
artment there was someone on staff who was generally kind. However, my return visit was terrible! First, I called to make an appointment to try on dresses and was told that someone would have to call me back . They never did. Instead, I went back specifically to look at some dresses that had really held my attention. I wandered around this bridal section for 20 minutes and no one even came out to speak with me, although several employees walked right past me. I finally approached someone at the sales counter to ask questions. Even a really simple question like "who is the designer of this dress?"
The store cuts the tags out of their bridal dresses so that you cannot see what designer it is and then they won't tell you who it is. When I asked they told me it was a store brand and they could only look it up in their system. As I tried to explain that I really liked the dress and wanted to try it on, a very tall, thin. blonde lady began speaking over me and would not even let me finish my sentence. She told me that if I liked the dress I would have to imagine it on myself! She went on to say that when I bought it they would measure me and it would be custom-made to my fit. What bride is going to pretend how a dress will
look on her then order it? Also, it's not custom made, it's made to the closest size of your measurements so you're still going to have to have alterations. I stood there. shocked because a lady was speaking down to me for wanting to actually try on a dress and then, when that couldn't happen, to just know who made it. If you happen to be a plus size bride, do not darken the door of this place. While they do have some sample sizes you can try on, most of them are still relatively small.
All of this tells me that they really don't want a larger size clientele.
Later that week I worked at a conference with a large attendance. I shared this story with them. The moment I said RoseTree they all made faces and said things like "oh it's terrible there". They aren't wrong.
Overall rating: ZERO! Save yourself a wasted trip and skip this place.
I was so disappointed with my appointment here. If I could give zero stars I would.. the lady assigned to help us showed up 10 minutes late for my appointment. She refused to let m...
y best friend go back with me and my mom and sister, even though they told me I could have 3 people with me. They gave no help with trying to find a dress. She showed us where they were and disappeared for 10 more minutes. Once I picked the dresses I wanted to try on, my sister had to go find the attendant. She was very harsh and rude with my entire party. She made comments about my size and shape and made me feel terrible in every dress I tried on. At one point she said “for a person like you, you really just need to look at these” and pointed me to two racks in the back that were entirely too big for me. I left feeling so defeated and just sad on a day I should’ve had the best time with my friends and family.
Just read all the reviews on google. They definitely need too. It’s amazing the older women is still in business. So so so outstandingly RUDE does not even begin the describe her!!...
Terrible experience! Would never ever step foot in there again! I know it sounds over the top but I have never met anyone in business that conducts herself in their place of business like that!
I will not be back in this store for any reason. Workers were so ruined. DO NOT have dresses altered at this place. I was over charged and charged for the same thing twice. Alterat...
ions were done to my dress that I DID NOT approve of. The seamstresses lied and said I did approve of them via text. My wedding dress was full lace. The shoulders were simply folded and barely tacked together. They were not lined up correctly. On the neck there are buttons. They removed the button, folded the lace and barely tacked it together. A layer of my lace has a tear it in that was not there before. I noticed it so quickly after getting it home. My dress was cut way too short. The front of my dress had appliqué that was removed and placed ON TOP of other appliqué which totally changes the look of the dress! Every part of my dress that was touched is now ruined. If I could I would give 0 stars. I will be calling tomorrow to see what can be done but given other reviews I will likely be disputing with my bank.
I was blown away by the fantastic service I received! I came in to browse and Bri got me in my dream dress within minutes. I came back the next day with my mom, who also bought her...
dress and we got all our accessories. Amy was wonderful with my fitting and alterations were beyond affordable. She even altered my bustier to fit my dress perfectly. When it was time for the wedding they cleaned and steamed it for free. It was beautiful and Rosetree was a pleasure to do business with!
Wonderful place! The people were extremely and they had plenty of dresses to choose from! Made sure everyone with me was comfortable, made dress suggestions, and we're very encoura...
ging about the extreme alterations I wanted for my dress!
I found my perfect dress at Rosetree and had no troubles doing it. Everyone was very kind and complimentary. They have a really nice selection for a small-town boutique.
Contact
6th & C Street, Ceredo, WV
The RoseTree Boutique