The Savoy Hotel

ding at this location on October 15th, and needless to say it was anything but hassel free.. In the months leading up to my wedding, the hotel changed management and sales personnel and it all went downhill from there. Sandra, the "Sales Manager" could never answer my questions in a timely manner, or get me the items I needed. It took 3 weeks to get an itemized list of what I would be paying for. When asked if the hotel could accomodate cupcakes instead of wedding cake, it took her 3 more weeks to have her tell me to contact the bakery myself. On the night of my wedding, the staff abruptly ended the party at 11:30 saying that the cops were outside to enforce the noise ordinance law, but that the noise ordinance law doesn't go into effect until midnight. The manager spoke to my husband in a very rude and brash manner telling him to get ... this hotel is the location. Everything else about it is ABSOLUTELY TERRIBLE. MANAGEMENT, CUSTOMER SERIVCE, ALL THE STAFF AND EMPLOYEES. I had my wedding at this location on October 15th, and needless to say it was anything but hassel free.. In the months leading up to my wedding, the hotel changed management and sales personnel and it all went downhill from there. Sandra, the "Sales Manager" could never answer my questions in a timely manner, or get me the items I needed. It took 3 weeks to get an itemized list of what I would be paying for. When asked if the hotel could accomodate cupcakes instead of wedding cake, it took her 3 more weeks to have her tell me to contact the bakery myself. On the night of my wedding, the staff abruptly ended the party at 11:30 saying that the cops were outside to enforce the noise ordinance law, but that the noise ordinance law doesn't go into effect until midnight. The manager spoke to my husband in a very rude and brash manner telling him to get all of our guests out because they needed to clean up. As we were getting ready to leave, I realized my cell phone was gone. When I asked the employees to help me find it, no one would budge. They said that if I wanted, I could look in the trash, but that was the most help I got. I know that no one in my family would steal my iPhone, so that leaves no one else but the employees cleaning up and of course the management at the hotel doesn't want to take responsiblity for their employees... Beyond that, at 2 AM it took more than 20 mins to get my car from Valet, I had to open my own trunk and put my own bags in my car because the Valet didn't speak a word of ENGLISH and could not understand what I was asking. If I'm not mistaken, as a Valet, you're supposed to bring the car around and help the customer into the car.. Aside from all of that, the hotel is old and the "rennovations" they claim to have made are completely random. No room has been completely "finished". Paint is chipping off in one place and the carpets are gross, but the bathroom is updated? EVERYTHING about this hotel is INCONSISENT. The management and customer service is DISGUSTING, POORLY TRAINED AND I WOULD NEVER RECOMMEND ANYONE THIS HOTEL