The Snowpine Lodge

eet Events

y all the ways she helped us out. Her communication with us was top notch, as was her problem solving. We had people coming from all over the US and South America for our wedding and she took of it all. Because of Rayna and her staff, Snowpine holds such a special place in our lives and hearts. All of our guests raved about Snowpine, its setup, and the staff. They took care of us and helped us adjust on our wedding day when the weather got cold with no complaints or anything. We have nothing but positive things to say and we'll be coming back every year to celebrate our anniversary.

the following happen with the events manager: - She canceled 2.5 hours before our appointment. On 6/25, I scheduled time with her to see the space while we were visiting from out of town. My parents were driving up to see the space with us and I emailed the events manager to confirm the time two *days* before our tour. She didn't respond for those two days, but instead canceled 2.5 *hours* before our appointment and stated "no one else on the team" but she can give tours. - She ghosted us. We rescheduled with her for the following Saturday after canceling our other plans. We got there and the front desk team said she wasn't there. We waited 25+ minutes while they called another staff member, who had left for the day, to come back to the lodge to give us a tour. This was frustrating for two reasons: first, because she just didn't show up to the meeting and second, because someone else gave us a tour which she had stated wasn't possible days before. We felt lied to and unappreciated. We found out from the staff she had Covid, but even so, she could have communicated that to us and made a plan with other staff to take over. Instead, she just didn't show up or let us know. - Finally, she was unresponsive. We were willing to overlook being canceled on last minute and ghosted after rescheuling because we wanted to make it work. That was a mistake. It never got better. We had to practically beg her to give us information on dates, pricing, amenities, etc. She took 7+ days to respond to emails - if she would respond. This is just not acceptable from a business. - Last, we reported our experience to the General Manager and Sales Director, and they simply didn't respond. Maybe they're busy or they just don't care about guest experiences - either way, it's not cool. Overall, it was a terrible, unprofessional experience that left us feeling confused and frustrated. We were prepared to spend tens of thousands of dollars with them for an event and unfortunately, they just don't have the experience to deliver for customers. I was super disappointed by their actions. Bottom line: For others looking for a venue, look somewhere else - it's just not worth dealing with the staff when they provide an experience like this for prospective customers.

ast month. There was a large group of friends and family that gathered in and around Alta for a wedding 8/19. I would be remiss not to mention that we were all a bit challenged when 2 days before the wedding, a mud and rock slide closed the only road up the mountain (for 24 hrs) for vendors and guests. Hannah knew of our concern and reached out to reassure us, that there would be no problem with our rehearsal dinner and also, if needed, they could provide back up for some of our other events. BTW, the food for the Friday night rehearsal dinner was superb and friends and family told us of their excellent services & accommodations at the Snowpine Lodge .