If I could give less than one star, I would. Our experience with The St. Regis Hotel as our wedding venue was nothing short of appalling and unprofessional from start to finish. Wh...at should have been one of the most special times of our lives was instead overshadowed by the venue’s constant mismanagement, lack of professionalism, and dishonesty.
From the very beginning, we were made to feel like a burden rather than valued clients. The sales director, who was supposed to be our point of support, displayed unprofessional behavior and an unapproachable demeanor throughout the process. Shockingly, during our own tasting, this individual actually stated that they would “never get married here” because they “know too much.” This level of disregard and unprofessionalism from someone in charge of weddings at such a high-profile hotel is beyond unacceptable. Not to mention our wedding tasting should have been a private and intimate thing that was just for us to enjoy. Not to mention, the food they gave us at our tasting, was NOT THE FOOD we were given at the reception, which we have documented proof of.
Equally disturbing was the dishonesty regarding what was included in our package. Promises were made in writing and then outright denied later on, with excuses and dismissals replacing accountability. Instead of transparency, we were met with misdirection and stonewalling.
The billing department was yet another nightmare. Their incompetence led to repeated errors, and even after our wedding, they attempted to overcharge us in what can only be described as an attempt at fraud. We had to provide extensive proof, involve our accountant, and even consult legal support to resolve the situation—something no couple should ever have to deal with after their wedding day.
For a venue that markets itself as luxury, The St. Regis Hotel in NYC failed at every level of professionalism, honesty, and basic client respect. They did not make us feel special, cared for, or even fairly treated. Instead, they left us feeling disrespected and taken advantage of. We could not even get a glass of champagne when we walked in on our wedding day to check into the hotel.
I would strongly advise any couple considering The St. Regis Hotel for their wedding to look elsewhere. A day as meaningful as your wedding deserves to be handled with care, integrity, and professionalism—qualities this venue has repeatedly shown it does not possess.
