The Stirling Club

to hear that your wedding day and interactions with our with our staff, venue and facilities did not meet your expectations. We strive to provide premier service to all of our members and guests, and this feedback helps us in bettering our future offerings. We understand your frustrations with the inconveniences you endured on what should have been an otherwise perfect wedding day. The team that had been working with you and your fiancé for the past five months tried to the best of their abilities to ensure that your wedding day was flawless. This is why when we had a change in our professional team related to your event, our new Director of Events reached out introducing herself and became fluent with all of the needs you envisioned for your special day. We also had our new Head Chef reach out for a second tasting to confirm your selections so you wouldn't experience any surprises that could lead to dissatisfaction for you or your guests. We aim for excellence in all areas of our Club operations and offerings, which is why we try to be transparent with all of our couples about expectations. Having to experience hotter than average temperatures during your wedding day is no experience anyone should have. That is why we ensured that our engineering team was able to have all of our air conditioning units inside of our bride & groom suits fully operational with the addition of physical coolers for you and your guests comfort. The units inside of your main space, the Veranda were also fully functional as temperatures reached triple digits outside and we didn’t want you to experience any discomfort. The only time our team was informed of any discomfort due to heat was in our Blue Room. There was a minor technical issue that did occur at the very beginning of your celebration, which our team addressed immediately. This issue did lead to the overall warmer temperature of the Blue Room. Our team worked diligently to cool this space, but the bigger obstacle that prevented proper cooling was having all 130 of your guests congregated inside of a space that should only be hosting 60 people. Despite our engineering team's best efforts to ensure our air conditioning systems were working for your event, proper cooling wasn't able to take place inside of our Blue Room as doors were consistently left open during the beginning portion of your event and the maximum capacity being met. This didn't allow proper time and circulation for the room to cool down quickly. Our events team, including our Director of Events Elise, was diligent in communicating next steps and alternative solutions like moving your guests into the ceremony space earlier to alleviate exposure to the heat, but no confirmation or further communication followed for the rest of your celebration about this issue. Had there been more open lines of communication, our team could have addressed further inconveniences in real time to ensure your wedding day exceeded expectations. Ultimately, we never wanted you and your party to have a negative experience for such a joyous occasion. We are grateful to have spoken with you afterwards to hear more about your experience. It is disheartening that you didn't feel the way our team tried to remedy the situation validated your experience or provided proper retribution for the circumstances. We apologize again for the miscommunications that may have occurred when trying to find a satisfactory resolution for these inconveniences. Thank you for helping us strive for excellence. We hope to provide premier service and experiences for future guests after taking your feedback into consideration and improving upon our offerings.