The Tanglewood House

sband are currently away serving in the military, so she asked me to represent them and tour the venue for their November 2026 autumn-themed vow renewal and reception. Yesterday, I spent approximately an hour speaking with Alyssa. I was told our date was available and would be held for two weeks while we finalized details and submitted the deposit. I was instructed to come in today to meet with Mike and move forward. I arrived with the deposit in hand and was prepared to sign. A friend even left work early to accompany me. Instead, I was told the date had been given to a corporate client who had signed and paid. (**I understand that a signed contract takes priority. That is not MAIN the issue. The issue is that I was told less than 24 hours earlier that the date was available and would be held for us, yet no one bothered to contact me when that changed.**) If the date was at risk or another client was considering it, especially a client with more money who was corporate that I knew this company was going to choose over a lower class, family, such as myself and my daughter, I should have been told. One simple phone call could have saved me, my friend, and my daughter significant time and disappointment. What made matters worse was how I was treated when I arrived. Rather than acknowledging the conflicting information I had been given, I felt dismissed, talked down to, and spoken to in an unnecessarily loud and confrontational manner. I was reminded that technically the date was not mine because I had not yet signed or paid. (**Ironically, I was standing there with the deposit ready to do exactly that.**) The situation left me with the impression that a corporate client willing to bring in thousands of dollars more was simply more important than the commitment I had been given the day before. If that was the reality, I deserved honesty from the beginning. (Don't tell a customer a date is available, have them make plans around it, and then take it away less than 24 hours later without even the courtesy of a phone call.) I was not asking for special treatment because my daughter and her husband are United States Marines. However, if the owner truly has military experience as she stated, she should understand that military families have commitments and schedules that cannot always be rearranged at the last minute. This wasn't simply about losing a date. (*It was about communication, integrity, respect, and how people are treated.*) My daughter trusted me to handle this for her while she and her husband are away serving. Instead, I had to call her and explain why the date we were told was available the day before was suddenly gone. (**My daughter deserved better. I deserved better. And every customer deserves better.**) After this experience with Alyssa, Mike, and the owner, I would not recommend this venue to another family planning an important milestone.