The Trolley Car & Bus Company

es late which ruined any pictures we needed to get before the ceremony and therefore delayed the entire event. The driver did a wonderful job with getting us to the church in time for the service & we had a great time afterwards. The lady answering the phone that Saturday was incredibly rude about the tardiness. We paid for an extra hour worth of time & did not even receive the time we paid for & never received an apology or refund for time not used. If you want your event to not go as planned - hire this trolley company.

ts and was super responsive throughout the months leading up to our wedding. Not to mention, their prices were half of what other companies were quoting us at! On the actual day, our driver was prompt and the trolley was clean and such a fun experience for us and our bridal party to travel around Chicago to take wedding photos. Our driver also suggested additional locations for us to take photos and was eager to please, as we didn't exactly stick to the original itinerary due to weather. Overall, I cannot say enough good things about The Trolley Car & Bus Company and hope to work with them again soon in the future!

xtremely friendly (and funny), and the trolley was nicely decorated with a just married sign outside and decor inside. The driver listened to our requests for stops and patiently waited while we took photos. We were also able to play our music though an AUX cord. Everyone had the best time!!

ough he wasn't familiar with the area we had him take us, he was proactive about looking up directions and tried to be aware of where we wanted to go. One thing we could have done better is coordinate with our best man, who was our day-of transportation contact. Some time getting him in touch with the Trolley company would have helped things go slightly smoother. Otherwise, a good experience.

ting, bringing us wherever we wanted to go before dropping us off at the reception hall. We had a great time and would definitely recommend the Trolley Car & Bus Company to anyone!

the driver offered to go but one however it wasn't necessary in my opinion!

y was not only quaint but the driver was prompt and polite. We recommend to anyone interested in a trolley in Chicago!

broken air conditioner on a warm & humid 83 degree day (so even if the additional problem I explain below doesn't apply to you, consider that you may just sweat like crazy on the day of your wedding looking all beautiful/handsome). Then, when my brother (who is in a wheelchair) went to use the lift it would not work (only rising about 2 feet before malfunctioning - never reaching the landing where he could safely get off). My husband and 5 groomsmen all tried pushing the lift up to no avail (in the process covering themselves in dirt and grease in their nice clothes). After my brother removed himself from the lift, it would not even retract back into the trolley so that the vehicle could be driveable. Therefore we had no transportation. Despite the contract stating that alternative transportation may be provided in the unlikely event that the one we booked becomes unavailable, the company did not honor this. We were forced to take our very friendly photographer's car & another guest's car so that we could get to our reception as all the bridal party's cars had already been brought to the hotel. The customer service woman at the company, after hearing from us that day, was rude, unapologetic, & completely dismissive of our issue; telling us how difficult this was for HER (not once apologizing for our difficult situation). She couldn't have been any more awful in her response. We did finally email with someone 4 days later who tried to make it as right as he could. He issued a refund plus $200. However, the moments we lost because of the time we spent trying to get the trolley to function are priceless. The worst decision I made for my wedding day was booking with this company.

ess :)), and well air-conditioned. It was so nice to be able to spread out in the trolley and walk around (which we wouldn't have been able to do with regular limos). Our driver Ken was excellent and didn't seem phased by our loud music, dancing, or use of the trolley bell (yes, there is a bell... it was awesome). We hit some pretty bad rain on the way to our reception venue, but Ken was the first one to jump off the trolley and make sure everyone had umbrellas to make it to the front door without getting wet. Having a trolley as our transportation was one of the best decisions we made in our wedding planning process!

t ended up being an unseasonably cold day!) and the contract and payment process was very easy. The driver was on time and very patient with us while we drove around town, making three stops in pretty busy areas. He was also very kind and helped me (and my huge dress) on and off the trolley at every stop. I would absolutely The Trolley Car & Bus Company for your trolley needs!

tions throughout the day, as well as pick up/drop off times. I changed my mind about some of this information on the night before my wedding. They were awesome about switching this without any problems. The driver was prompt and very professional. The trolley was clean and had nice decorations. My only complaint was that the air conditioning didn't really cool the trolley. When dressed up in a heavy dress (and the guys in tuxes) it was a little warm. It was better than no air conditioning at all, though.

e had a trolley on our wedding day! It made for such fun and memorable pictures!!! :) You guys were great! Thank you!

was also high quality. It was a surprisingly 97degree day in May and the AC on the bus and trolley worked amazingly! The trolley was clean, had windows that closed for comfortable driving on the highway, great AC, fun sound system for iphone/ipod playlist, and even had "wedding decorations". We would highly recommend using Trolley Car & Bus Company for your transportation needs.

ated it and gave us champagne. The driver was dressed professionally and we had music and they took us to a couple different locations. They were prompt and safe and I really just cannot say enough good about them. Use them for any event really, but if you are nervous looking for something for your wedding this company is a fantastic and flawless choice!

and he pulled a u turn to get us out of the traffic! Much appreciated, as we didn't have time to waste! The trolley was clean and air conditioned which was one of the main reasons we chose Trolley Car & Bus Co! The only minor issue was some yellow dye got on my dress (thank god for shout wipes). I'm not 100% sure the yellow came from the trolley, but the trolley is bright yellow and it was slightly raining. Either way- it all worked out. I would hire them again.

nd him did not appreciate it but we sure did. I would definetly recommend them to someone that is looking for something a little different. The trolley was a the perfect touch!

e main reason i used this Co. because we needed air conditioning on our HOT August wedding day! I paid way too much money for the trolley when we didn't even get what was promised to us. We still made the best of it but I know everyone was sweating their butts off on the way to the reception :(

ess here!

ust a few hours. The trolley guy was late by about 20 mins - but we later learned why so I am not blaming them - I blamed Obama for having a party and Screwing up the traffic EVERYWHERE! (It later put us behind again) He called me and it worked out all fine. We used the trolley to get photos at three separate location down Michigan Ave - he was kind and patient with all of us. He made it fun and made sure that the photos were in the best spots.

e same price as getting two limos, and it was definitely much cooler and easier to get in to. I think the trolley was our bridal party's favorite part of the day!