The VERVE Hotel, Boston-Natick

t up to the staff's impressive service, my guests were floored and I didn't have to worry about a thing. We worked primarily with Kerry for planning and she was very accommodating, always reminding me that they would help get whatever we needed! And they definitely did! The food was amazing - I was sure things never taste as good at the large reception as they do on the small tasting day but I was wrong - my husband and I had the filet and it was as incredible as I remembered. Following the reception, the amazing staff also gathered all the cocktail hour items and reception pieces (a lot of card, cameras, polaroids, books, and on and on) and got them all safely to our room. We then had a lovely time over in the Violet Thorn! Shannon, the awesome bartender, even brought me out my wine of choice (riesling) when we got down without me even asking! It was amazing to not have a worry in the world on my special day, knowing everything was taken care of!

any future events. Front desk and event staff were very friendly and accommodating, however event and room block booking was painful to say the least. We reserved our room block about 9 months before the event, at which point we also booked our suite. I planned to use the suite to get ready with bridesmaids the day of, so we requested the one-room suite, instead of two rooms, so the space was more flexible. They confirmed we had that room in March and then the front desk confirmed it again in May. Fast forward to the week of and they tell us that room has been guaranteed to another guest. Many phone calls later they finally folded and gave us the room they promised us but added a ton of stress to our lives two days before our wedding. Again the front desk was very pleasant about it and went above and beyond to help us, but the booking staff (I think they are with a different agency or something) were absolutely unhelpful, rude, and totally bought into the Crowne Plaza bureaucracy instead of trying to help. Booking the brunch was also unprofessional and rude. Kerry sent multiple catty emails basically suggesting we were being stingy with our brunch because we wanted to do an omelette station with bagels and coffee instead of a buffet breakfast. Even though literally no one has ever enjoyed a buffet breakfast and the site of buffet eggs makes me sick - seriously they are always garbage. It's clear to me Kerry tries to toy with people's emotions to upsell them on things they do not need or want. Don't bother with this bureaucracy and rudeness if you can avoid it. Absolutely the worst/rudest vendor I dealt with related to our wedding.

ig event! We were both well taken care of from start to finish and there was never s time where we felt uncomfortable or worried of the outcome. The hotel's whole team was beyond excellent and made sure that everything ran smoothly. We both truly felt that we had nothing to worry about and more importantly, every single detail was done well. To name a few, Matt, Deborah, Michelle, & Ana worked closely with us to make our wedding day very memorable. It was such a great day! The chef was very friendly and easy to talk to and makes the best food! Our guests to this day continue to rave about how beautiful everything was and how much they all enjoyed the food!! Our special day turned out to be as perfect as we both imagined it to be thanks to them and everyone else who supported us and made it possible!

ry helpful and always available for questions and such. Unfortunately, the day of our wedding - the event staff was always missing. We felt we needed to search to report issues or ask questions. Our wedding was beautiful, however, I felt like the day of there was a lot of added stress.