The Westin Chicago Lombard

n for the ceremony and $77/person for the reception as a fee per person (food, room rental, taxes and service charges are separate!!), but somehow that’s still not enough. Want CO2 guns? Extra fee. Dry ice? Extra fee. We’re not paying $175 to have a fire marshal turn off the smoke detectors for 30 seconds of dry ice. Our DJ also informed them the products he uses do not make smoke alarms go off, but they wouldn’t budge. Fire paan? Not allowed. Meanwhile, they allow over an hour of open flame during the ceremony, so make that make sense. Cold sparklers that majority of venues allow? Nope! Passing out gift bags to guests at check-in? Another fee. Moving chairs from ceremony to reception? Another fee. The list doesn’t end They wouldn’t even give the bride and groom 1 shot at the reception like what?? Every other venue we had events at gave the bride and groom at least 1 shot. They were also carding people at the bar who were significantly older than 21?? People are not carrying their IDs in Indian outfits. People do not want to be carded at a wedding. It looks tacky. On top of that, one of the bartenders was extremely rude. Another ridiculous thing was getting upcharged for black linens at the reception when most venues include black and/or white linens as standard options. They also provided nothing complimentary, except for the 2 rooms all brides and grooms yet regardless of how big the wedding is. No separate getting ready room for the bridesmaids, no breakfast room, no after party room; NOTHING special considering how much money this hotel made in revenue from our wedding. Even the hotel rooms only got ONE water bottle per stay which honestly felt cheap. The rest we had to provide to our guests on our own, and surprise 6 cases of water bottles mysteriously went missing. Furthermore, we specifically requested housekeeping at 10 am because check in asked what time we wanted it, but surprise surprise!! Housekeeping showed up at 4 pm while we were getting ready for the reception Overall, the experience felt very nickel-and-dime. Every conversation somehow turned into another charge and left us constantly frustrated and having to compromise things that shouldn’t have needed to be compromised on for our special day. We initially started this process with Kelly, who was the event liaison the hotel provided us. She left the hotel in the middle of planning our event and no one informed us. Victoria eventually took over very quick to respond, she didn’t advocate for us at all, inconsistent at times and was not willing to be flexible at all. She did not offer any alternative options or compromise to our requests at all, just blatantly stated xyz is not allowed. Part of this is on us because we initially had a terrible wedding planner (we switched 3 months out from the wedding) who failed to explain any of these fees and annoying rules before we signed the contract, but still, for the amount of money our wedding brought into this hotel, the constant nickel and diming was ridiculous. While we had a great time at our wedding, we ultimately wish we’d gone with a different venue. This hotel is money hungry and no Marriott hotels will be getting our business after this experience.

d, answered all of our questions (and we had a ton). Also, the food was amazing and the rooms were immaculate.

Ballroom with just 4-5 weeks to go for 180 guests on a Saturday in September. The hotel provided us with an Event Coordinator Victoria Schultz from DVS Events. She guided us through all the steps and made our task much simpler. Bethany was on site coordination, and she helped us in making the event really a Memorable one. The Catering was done by Ashiyana, and everyone appreciated the taste and presentation. Samar Jain from Ashiyana gave personal attention to every small detail. Poonam creations made the Decor, and it was rich but tasteful. Poonam created a mix of ethnic but majestic look to the hall and Stage. Ruki Dole provided the Lighting and Music as DJ Services. He is truly one of the finest DJs in Chicagoland. The attendees danced till late at night and were mesmerized by his mixes. Overall, everyone loved and enjoyed the Great evening. Thank You Westin Lombard and DVS Events and its Staff for making our event such a Great Success. I highly recommend you hosting events for your Dear one at the Hotel. Great Job Guys and Many Thanks!!!

many different facets of the property. First, the location is very conveniently located near shopping and restaurants. There is a restaurant on site, Harry Carey’s, which fit perfectly. We pretty much used this space as a gathering space, which worked perfectly. The rooms were clean and comfortable. The housekeepers, as well as Ty and Charles (bellhops) were friendly and helpful. Kelly was amazing as our coordinator! She handled additional requests the day off with friendliness and professionalism. The Junior Ballroom was the effect size for the wedding and the staff provided a S’mores Bar, my daughter’s request. Everyone loved this!! The dinner was good and the bar offerings were generous. I’m so happy with the wedding, and a lot of the credit goes to Kelly and the staff at The Westin!

ctly cooked. There was a sundae bar that opened shortly after cake was served which was a hit with all of the guests. The ballroom we were in had direct access to a spacious outdoor patio which was a great place to spend time between dancing. The space was gorgeous and elegant with plenty of room for the large wedding & amenities. We highly recommend anyone looking at wedding venues to consider having their reception here!

rand name of the Company - Location (really close to major highways, in between both of the Chicago airports and honestly it was close by to a Target which actually became really useful to us a wedding party and our guests on picking up things. - The reception room (Junior Ballroom) was the main reason we selected the space as it had huge floor to ceiling windows and there was an outdoor space adjacent to the Ballroom that could be used for cocktail hour and when people wanted to step outside during the reception. Also the space is very accommodating as it could house up to around 420/430 people. We worked with Tammy at the Westin and she really went above and beyond in everything we worked with her on. She was very hands on and very quick and detailed on communication whether it be by phone or email. I must admit that my (now) wife and myself probably sent more emails to her than anyone during our wedding planning process and she was always on top of it. We really liked working with Tammy as she was down to earth and helped us in so many countless ways such as how accommodating she was with our tasting, giving us insight into creative ideas for the reception and her meeting with our coordinator and us to go over details on the wedding a couple of weeks before the event. The Westin Lombard lived up to all of our expectations. We were/are so gracious in working with Tammy and their amazing staff. Also we want to give a special thank you to Kazmier who was our head waiter that evening. We 100% recommend the Westin Lombard for any type of reception events such as weddings as they went above and beyond what was expected!

. They made everything personal and were dedicated to making our day special. Glenna even helped me fix my bustle when nobody else could help! The Junior Ballroom looked beautiful and was big enough to fit our large wedding, while still small enough to feel intimate. The large windows made the room look so classy. The food was EXCELLENT as well. People are still talking about our food. It was also really convenient for guests to stay at the hotel right after the wedding--they merely had to walk upstairs. The Westin Lombard made everything seamless, looked timeless and was the perfect space for a big party. Thank you!

taff members throughout the planning process and had great experiences with everyone. Bridget C. was one of the most helpful and responsive people I worked with at the hotel and across all of my vendors. She was extremely accommodating and would always personally or have her team give me weekly updates on my wedding room block. She also helped to create signage about the guest shuttle that was picking guests up at the hotel and delivered personal cards to each guest upon check in. The guest rooms and our wedding suite were beautiful and exactly what I had hoped for. We also booked their largest suite for getting ready prior to our wedding and it was perfect. I highly recommend considering the Westin Lombard for your wedding or event room block!

tail hour outside and the reception inside. The food was delicious, and the staff was excellent. Everyone has told us that the food was the best wedding food they have had.

om as needed for a breather or to get something. And we did not have to worry about them driving home from the reception! There was even a dog show there and it was fun watching all of the pampered pooches and their owners strutting their stuff at the hotel.