The Westin New Orleans

premier location in New Orleans. The service is beyond anyone’s expectations. We met Byron the Catering Sales Manager when viewing the ballrooms on our own. He instantly made us feel like family and this being such a big investment we knew he would take care of us and ensure the wedding would be perfect. Well he didn’t disappoint, he made every trip to the Westin fun and we were treated like royalty. He made our decision to choose the Westin easy because of his dedication to providing exceptional service. He was with us every step of the way and we appreciate him more than words can describe. Erin, was also wonderful throughout the process and responsive to our needs. We had a ball and everyone enjoyed every moment of the reception and stay at the hotel.

nd Ballroom was spacious, offered a gorgeous view and provided flexibility for table arrangements. It was able to easily accommodate our 275 guests and a live 9-member band. The food was delicious. We sampled many menu items at a food tasting in advance of the wedding so that we could offer the perfect menu to our guests. You have got to check out the lamb chops and potato bar! As for service, our guests complimented us on never having to wait in line to get a drink. In the months leading up to the wedding, the wedding coordinator (Coty) and the banquet captain and food/beverage supervisor (Byron) were impeccable. Coty was knowledgeable, always accessible and reassuring. Byron made us feel special at every turn causing us to feel like we were his life-long friends. That special treatment carried over into the wedding weekend when many of our family and friends enjoyed a block of rooms at The Westin. It changed the wedding day into a wedding experience and mini-vacation. We are grateful to The Westin for the awesome role it played in this momentous family occasion and give them the highest recommendation!

of different reasons, but it was a tough choice to make because we truly did love everything about it. This place is gorgeous and makes for a beautiful venue.

ing. She has lots of great experience and lovely to work with. The venue is beautiful and the location is perfect, not too far or too close for our variety of guests.

hen you plan your wedding reception. We personally previewed no fewer than eleven prospective venues in or adjacent to the Quarter for our daughter’s wedding reception. Meeting Marguerite made the choice clear. We were not disappointed. There are literally hundreds of details involved in selecting the venue and planning the reception, and each one is a potential problem. We can honestly say that our reception was as close to perfect as any event I have ever been involved with. Everyone involved, from the catering staff, bell staff, concierge, and front desk, were all welcoming, helpful, friendly and responsive. The food at the “tasting” where we made our selections was excellent. The food at the reception was even better! We credit this overall level of excellence directly to the managerial skill, competence, professionalism and personal “hands on” attention to detail of Marguerite DeAngel. Additionally, she was personally a delight to work with and a wealth of information and recommendations for reception bands, flowers, the wedding cake, photographers and videographers. We acted on her recommendations for every one of these major items and could not be happier with the results. Marguerite is a true professional who goes above and beyond. She will make your wedding reception the memory of a lifetime. Marguerite is absolutely Five Stars!

ple and the dance floor was the perfect size. Did I mention the food? I am 58 and attended many weddings. I have never had a buffet as good as what the Westin provides. We also had a brunch the next day and it came off just as well. Stop worrying, don't fret, let Marguerite and the Westin plan your next big event.

y recommend the Westin to anyone.

ience New Orleans on your wedding day. I had the pleasure of knowing Marguerite as my wedding planner, and she is truly what made that day special. Everything went as planned and was so well taken care of that all I had to worry about for my big day, was myself and being all dolled up. The guests at our wedding talk about it being their favorite wedding and I wish everyone could experience their event with the same hospitality and success that I did.

w Orleans favorites are offered. The ballroom is such a great size for a large dance floor and band - a good time was had by all!

nd the river. The best part of planning an event there is Marguerite, the director of event catering. She was extremely wonderful to work with, very responsive, flexible and helpful. The bridal suite was huge and a fun space to get ready with all of my bridesmaids. The day/night went off without a hitch, and all of our guests are still raving about the beautiful ballroom and delicious food!

e whole thing from soup to nuts. We held the wedding on the 11th floor outdoor veranda overlooking the Mississippi River and the reception just inside with floor-to-ceiling views of the River. Our out-of-town guests stayed here and LOVED the location just outside of the French Quarter and across from Harrah's Casino. We highly recommend the Westin and Marguerite!

, and a great staff! The windows in the ballroom overlooking the city are breathtaking. Thank you Westin New Orleans Canal Place, I wouldn't have changed anything!

d as the bride and groom we were able to get an upgraded suite for the same price. Our room was 750 sq ft! Plenty of room for me and all of my 9 bridesmaids to get ready for the main event! All of my guests loved the lobby area and all said they had such great views of New Orleans. Please keep The Westin in mind when reserving rooms for your wedding guests!

a mile to St. Louis Cathedral and Cafe du Monde!

er the gorgeous view we fell in love with, we feel compelled to warn other couples so you can avoid the frustration we experienced: THE PROBLEMS: - Instead of the 65,000 Starwood points we earned as a result of our guests staying at the hotel, we were only credited 20,000 points because “that is the limit.” Our contract does not mention a limit, and we were told to expect to earn about 50,000 points. We hope to be able to report back that the Westin ultimately finds a way to honor this commitment. - We learned the day after our wedding that merlot was served, and pinot noir was not. If you have seen the movie Sideways, my feelings towards merlot are exactly the same as those of Paul Giamatti's character. We remain appalled that the staff simply ignored the order. - Our two signature cocktails tasted nothing like they normally do in the Westin's Green Bar. It felt like a bait and switch. - The two bar tenders at our "full premium bar" were two older women who clearly did not know how to make cocktails. We cannot help but wonder if this was by design. - We were told after we paid in full that our Bellini Bar would incur additional charges. Ultimately we had to provide the juice ourselves. - Instead of the comparable main dish we were promised for vegetarians, they were served plates of cold side vegetables. - The "personal assistant" provided for the bride and groom nearly spilled a tray of drinks all over my dress. - Although our contract specified that parking would be $18 per day, guests were charged $30+/day. Initially we were simply told that the owner had increased the price. Ultimately they fixed this, but not without argument. - The front desk staff clearly ignored instructions. My brother and mother were not placed in the adjoining rooms as reserved, and were not placed on the same floor until 3 family members separately complained. My mother also seriously cut her arm on a sharp door jam. - Many guests reported that their rooms were not cleaned, but rather "green choice" cards were simply put under their doors even though they never made such a choice. The groom's mother had this happen the entire week. Her bathroom also smelled so terribly from the plumbing that she kept the bathroom door closed all week. THE HAPPY NOTES: - The bellman are fantastic, as are the concierges. - We really appreciated the coordinator contacting each and every vendor to confirm their services the week of the wedding. The promise of a day of event coordinator is was almost completely fulfilled. - The redecorating of our room before we went home after the wedding was exquisite. THE AFTERMATH - When we sent a report of all these issues, the Westin took them seriously and assured us that they have instituted a number of changes as a result. The Westin offered us, by way of apology, a free two-day stay in a suite with our favorite view of the river, as well as a number of Starwood points. They also offered our mothers a $100 credit each on their bills. - We continue to wait for the Westin to address the 45,000 points they still owe us from the contract. - Hopefully this review is helpful! The Westin really does offer a magical experience in many ways, but you have to be willing to overlook a lot of difficulties along the way.

s that led into each other with a terrace at the end overlooking the Mississippi River and long, wall sized windows in every room showed off New Orleans at night. Guests were able to sit and mingle in the front of the club and not feel overwhelmed by the band that was towards the back if they chose, which people really appreciated. Marguerite is the wedding coordinator at the Westin and she was so easy to work with and put up with my crazy family and all of our requests. We were also able to secondline down the river to jackson square at the closing of the reception. If you're looking for a venue that really shows off New Orleans, then this is your place!

om, in my opinion, is the most tastefully done in the quarter. It doesn't have ugly red carpet, it's a great size which was nice since we had a larger reception and the chandeliers were beautiful. I felt so confident in Marguerite and the Westin to give me what I was looking for. All of my guests loved the hotel because it was close to everything and they have an awesome rooftop pool and since I got married in August, it was definitely utilized. Overall, I would recommend the Westin to everyone. I couldn't be more pleased with how it turned out and how professional the hotel staff was. It took a lot of stress off of me which I know a lot of brides would appreciate.

into some weather issues about five minutes before the ceremony was supposed to start and the people at the Westin immediately set up an indoor room and made it look perfect for the ceremony in less than five minutes. The reception was incredible. The food was delicious. The staff was very helpful. I would recommend the Westin for anyone that needs a space for any kind of event. They take care of all of your needs and provide you with the best service at a very reasonable price. We are more than satisfied with everything the Westin did for us.

top weddings that our guests and us have attended. We wouldn't have changed a thing! The Westin was able to organize our second line band to make the party happen, the food was excellent, and the Westin took ownership of each of the vendors that we hired. The service was truly excellent, from Marguerite (the head event coordinator) to the folks who helped to bus the tables. The Westin made everything so easy. It is the perfect place to have both the ceremony and the reception under one roof. The large ballroom is excellent for a large wedding reception with a seated dinner. We had a hard time finding somewhere that could accommodate over 200 people for a seated dinner, but it was no problem for the Westin. The room rental fees, drinks, and food were all very reasonable compared to other large hotels in the area. Almost all of our guests came from out of town, and the Westin was a perfect hotel for them to be close to the French Quarter and the CBD. The views are unparalleled and our guests truly enjoyed staying there. The Westin staff was very helpful with room reservations and updates, and always replied quickly to any inquiries. This is a fabulous pick for a wedding venue. You won't be disappointed!!!

Westin deliver! Everything was top notch and very accommodating for the nights we stayed down there. Our guests had a lovely time and it was a "feel good" weekend for everyone. I want to return to the Westin often for our anniversaries. The rooftop pool is amazing, as well.

ls. Very professional and patient. The hotel has amazing views of the Miss River and French Quarter! The food at our reception was outstanding! Most said it was the best they have ever eaten at a wedding- try the shrimp and grits!! It was a perfect space for our wedding. I definitely recommend checking it out!

ll Club, everything was beautiful. The food turned out well, I gave one less star because it was mentioned that the hotel servers were not being as helpful through dinner service as they should be. In the end, to me, the wedding went great.

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and food tables. I heard everyone enjoyed the food, too!

e rooms for more than just the weekend of the event (some guests stayed a few days after) the reservations system di not confirm the bookings for the extra days. One of our guests was even asked to vacate their room, when this room was definately confirmed! The parents of the bride offered their room to these guests and therefore if not have a room on the night of the wedding! Staff was not particularly helpful in this situation.