The Westin San Diego

ven empty promises. I had no idea who was my main point of contact. I was juggled around by multiple people. I was verbally promised that the pool area would be closed, however, I now have pictures of a large man in his swim trunks in my ceremony. The hotel response was, "can't you just photoshop that out?" Why should I pay additionally for their error? The hotel gave my family an attitude and insulted them. We were promised a cake cutting knife, but I was only given a butter knife, which destroyed my wedding cake. It is okay if there are certain things that the hotel cannot help with, but if that is the case do not make promises that you cannot keep. If you have told me that you can do so and so, I expect you to be able to do it competently. I was over-charged a plate of food. I was told one of my rooms would be comped, yet I still had to pay for it. I was told that my bill was completely paid off, even though I knew it wasn't, yet they assured me both verbally/with an excel file that it was. They charged my card so often while I was on honeymoon that they actually froze my account because they thought it was fraudulent activity.I went all the way to upper management, and they were very cold and uncaring. They didn't care about their customers at all and were unclear/disorganized at every step. They were at fault in so many ways, yet they didn't even try to make any amends. Please do not stay here. I have stayed at so many hotels in San Diego, but this by far has been the worst one. Please save yourself the time and money and don't stay here. Their food that they gave me during the food tasting was like scraps, not even fresh. I am mortified by this hotel. Please do yourselves a favor and don't stay here. You will be so much happier!

compared to the tasting. Everything else was top notch though from the start!

was there every step of the way! Mary and her staff were very responsive and it was easy to work with her even though I was planning from Orange County. Thanks Mary!!

th us after the wedding. Mary is very professional, quick to answer any emails and phone calls and is personally dedicated to ensure every detail is covered and all goes smoothly. The Westin is a Classic San Diego landmark and you can not go wrong with this venue and catering. They worked with our budget and we had an amazing wedding reception!! The food was delicious and the service was truly exceptional. Our guests raved about every detail and the team is committed to excellence. Highly recommend them for any event!!