The Westin San Francisco Airport

we were being offered, we thought it was a no brainer to book this spot. Fast forward to January 2024 (6 months before our wedding), I contacted Vicki to ask about food tasting where I was told food tasting will be 30 days before our wedding. 30 DAYS!! They expected me to to taste the food, make a choice and communicate that to my guest 30 days before. Then get responses from them?! That’s only the start. I then get curious and ask for a brochure for the package we chose (Exquisite) and realize 3 options that were in the initial offering are no longer in the the new brochure. I thought okay, it’s a new brochure and the initial offering will be honored. Nope! They end up telling us that there’s no complimentary parking, Karen says this venue hasn’t offered cake for years and no bar after dinner. I immediately request that they honor it. Karen does what she needs to do and ends up telling me she can only honor 2 of the 3 because they haven’t done cake in years, even though it was communicated to be in 2023. Im glad the two got honor but at this point I’m livid that we have to go taste cake and spend additional $ on cake when it was suppose to be included. I requested further compensation because I felt like no couple should go through this 6 months prior to their wedding especially when all this was confirmed and communicated (emails attached). Karen didn’t understand why I wanted compensation even though I explained to her it’s only right after going through all this and now needing to get the cake. Then I end up asking if the bar will be open after the 1 hr after dinner for cash bar and they end up telling me that yes but it will be 250++ per bartender when this was never communicated to me to begin with. Why now?! Why 6 months prior? They also said they’d need to get approval from the chef for us to be able to taste food early in feb (not guaranteed). Then they tells us about other fees such as charger plates, drapes etc. when we asked all these questions. They raised the price per person even though we reserved in 2023 and the contract never said price or offering is subject to change. We wrote an email asking for the package, date and pricing. Received confirmation and pricing. Emails are legal binding contracts!! Anyways, I escalate to Gabriel who is Karen’s manager but he doesn’t do shit. Karen calls me the next day and goes on saying how her and Vicki felt uncomfortable with me cause of my aggressive undertone. Umm, sorry but I’m communicating via email and this has to do with my wedding and lack of professionalism and accountability on their part. I’m not gonna say “lol” to make the email more “friendly.” So Karen said since our minds don’t meet she would prefer to refund us. Also prior to all this when I was asking for compensation and stated that if we had known all this would happen, we would have gone to another venue, Karen was quick to offer a refund instead of being empathetic. I guess these are the type of employees Westin wants on their payroll. They ended up refunded us the deposit which was 5k and now we’re searching for a venue