The Woodlands Resort

events she had going on and how she was replying to the email late. Multiple emails containing important documents started with “I should have emailed this to you sooner.” Memorably, she also complained about another bride making last minute wedding changes, as a reason she had not returned my email sooner. We should have known it would be difficult to work with her as when we were originally planned to first tour the venue, she forgot our appointment. We waited in the lobby for an hour trying to call and email her to start our tour. A week before my wedding, I realized it was predicted to rain. There was no initiative from the venue to assist in planning a back up rain plan. I reached out to Tracey Morris, and she was curt with her replies, bordering on rude. When initially touring the facility we had asked about inclement back up weather facilities and we were verbally told the ceremony would be moved to the glass room (our reception room). When it came time to making a rain plan a week before the wedding, we asked about using the reception room for the ceremony, we were told it was allowed but no staff would be available to "flip" the room from ceremony to reception. The back up rain room was an unknown, never seen, conference room called the juniper room. This conference room is not even listed on their website. This room is a very drab, business oriented room that no one would want to get married in. However, according to Tracey, this was the only room available. We would later find out that this was untrue as we were later moved to another room. Rain back up room was changed to the lakeside room and no one told the coordinator or myself. We found on at 8 AM the morning of the wedding when we walked by the room and saw the sign on the door listed it as the ceremony room. I then had to communicate with everyone that the room had been moved. Our decorator was completely blindsided. Finally, the day of our wedding ended in chaos. Our cake cutting was a disaster. It was originally planned for 8:30 which was confirmed with Tracey via e-mail. However, this was no communicated to the catering staff who believed it would occur at 9 pm. When the DJ announced the cake cutting at 8:30, no cake cutting utensils were put out ahead of time. Upon trying to find someone to help in the kitchen, the serving utensils were nowhere to be found and none of the staff spoke English. After awkwardly standing in front of our guests for 2 songs we gave up waiting. We ended up cutting the cake with our dinner silverware and serving it with a slotted spoon the coordinator grabbed from inside the kitchen, placing the cake on a used saucer. As per the BEO silver cake serving utensils were to be included in the package. Our event manager, Frank (who we randomly ran into on the day of our wedding, and had never been introduced to prior to the event) was appropriately abashed, causing him to drop the top tier of the cake twice in front of guests. We also had multiple issues with our room block. The most egregious -multiple rooms had been paid for ahead of time and on day of check in at 3:45 we were told they were listed as unpaid. I was then directed to contact the reservation department directly to resolve the issue by the front desk, instead of having them offer to help.