We had a few issues that we would like to warn other couples about regarding the planning and pricing of the Three Leaf Catering as well as the mishandling of the leftovers.
Based ...on our extremely positive initial conversations with Kelly, our initial catering coordinator, we decided to go with Three Leaf Catering. However, we were transferred between coordinators two times: first to Lilly Martinelli after being informed that Kelly had left their company, and then to Felicia after multiple periods of two to SIX WEEKS during which our emails went unanswered. The fact that nobody told us that our coordinator was on maternity leave which caused us to go six weeks of wondering why our caterer wasn't responding is very unprofessional and unorganized.
There was also an additional $800 fee for linen/tableware delivery TLC informed us of less than two weeks before our wedding. We were told this was the only option, but definitely think our coordinator could have found other options if she had been aware of our venue’s policies, which were communicated with our first coordinator. Either way, had we known of this expense with enough time, we would have shopped for alternative rental options on our own.
Our biggest complaint is the leftover food and cake, all of which was thrown away due to a lack of communication. There were multiple times where we specifically discussed our intent to take leftovers with us. However, the food was left in the venue refrigerator by TLC, who later said they were unable to find anyone to give it to. This was not communicated to us and we had no chance to retrieve the food before the venue threw it away. First, we do not understand how no one could be found to pass the food off to. There were at least a dozen guests–ourselves included–cleaning up the venue during the last hour of the rental period. Second, no attempt seems to have been made to contact our phone or our wedding coordinator who they met at our walkthrough.
I am giving TLC 2/5 stars for the quality of the food and being (mostly) on top of it on our wedding day, but because of our stress in lack of communication with their team prior to the event, pricing issues, and leftovers being wasted, we would not recommend this catering company to other couples.